tataneu points expired before expiry date

97°
Finance Ninja
Fanil
I have a tataneu account with 6k+ balance from tataneu (big basket, croma etc..) and a few from the card. The expiry date of these 6k points was May,2025 but suddenly on 27th June, these got expired. Anyone else faced this issue?

I have already raised 2-3 tickets with tataneu, asked a senior callback and also send and email to grievance email of tataneu. There is no update as to why this happened and whether it will be reversed. The shocking thing is that this 6k points expiry doesn't even show up in my Neupass dashboard and the customer care knows it's expired but still insists on me sharing a screenshot. Worst customer care. I hold a tataneu infinity card, gonna close it now.
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Deal Lieutenant Deal Lieutenant
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This card feels like Scam to me.. honestly. 

Beacon Beacon
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This card is pure scam. You get coins, use them ASAP. I got 2000 coins from Neu coins booster offer, after claiming it went into processing, and over 1 month of chasing their team, they said you're not eligible and we're blocking your account.

Critic Critic
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@Fanil You mean you earned 77k neucoins on this card? How were you able to earn this much unless regularly buying jewellery from tanishq which I heard is anyway costlier?
Finance Ninja Finance Ninja
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@guest_999 All insurance payments on this and first preference for electronics croma. Around 25k on tataneu purchases across 3 years. Earlier no cap, then 3k then 2k and now 750. Completed league rewards as well. Apart from this, groceries from bb via triple drip. 50k on card by insurance payments and other bill payments along with some tataneu purchases. Also not to forget the coins from UPI.
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Deal Lieutenant Deal Lieutenant
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This card feels like Scam to me.. honestly. 

Benevolent Benevolent
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May be promotional points. Promotional points expires in 1-3 months. 

Finance Ninja Finance Ninja
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No. I didn't have promotional points..also I mentioned that it was showing expiry in May 2025 but expired suddenly. For promotional it would show the correct expiry.

Beacon Beacon
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This card is pure scam. You get coins, use them ASAP. I got 2000 coins from Neu coins booster offer, after claiming it went into processing, and over 1 month of chasing their team, they said you're not eligible and we're blocking your account.

Finance Ninja Finance Ninja
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Same here I raised an issue for Expiry of coins and now they say its blocked. For neucoins booster offer I had completed my spends also, and didn't get the points . Upon sending email, they say blocked and won't credit. Was one of the best loyalty programs, with poor support and even poorer execution, it's a failure

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Talk-Of-The-Town Talk-Of-The-Town
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Have never faced such issue thank god... Been using this card for long and redeemed close to 25k neucoins too till now

Finance Ninja Finance Ninja
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Used 50k+ neucoins already and have a balance of 27k (21k present and 6k+ expired)

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Helpful Helpful
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use the coins ASAP

Deal Cadet Deal Cadet
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For reward booster I am still not getting response from their shitty customer service team..any way to expedite the process or complaint to RBI if they say my account is blocked?

Critic Critic
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Just fyi, issues regarding cashback/reward points/offers etc on existing cards technically don't come under rbi ombudsman complaint field.
Deal Cadet Deal Cadet
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Biggest scam n shame for brand tata

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