Hot Deal The Credibility of sites like Milaap and Ketto ??

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Deal Cadet
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We see lots of campaigns running on these crowdfunding platforms these days. Thanks to the technology that we are able to help those people who are actually in need of money to get treatment. I read mixed reviews of these platforms. Some say they create fake campaigns and some support these platforms.

Any dimer has the first-hand experience with these platforms?
do they really run fake campaigns?
Is there any way to verify these campaigns are genuine or not?

To verify everything it needs time, now giving time to verify some random campaigns completely worthless and defeat the purpose of having these platforms which get a commission on our donation. Why should we through this online website not by going to directly to a hospital and buy medicines for poor patients if we really want to invest time in it? The sole purpose of these sites to verify the campaigns and only allow genuine campaigns and start raising fund online which will reach to vast number of donors in no time to get the desired amount for treatment. Don’t know if they allow any unverified campaign to list on their site to raise fund just by taking their commission and fees.

Where do these funds go? to hospital account or campaign initiator account?

7 Comments  |  
6 Dimers
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Deal Lieutenant
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No first hand experience but I believe those positive reviews could be fake ones..paid reviews in other words.
They ad too much like commercial ad..surprising.

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Deal Cadet
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Someone who knows how they operate might take advantage by creating fake profile. It’s always better to verify and then pay.

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Deal Cadet
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75% of donations are there administration expenses
25% are spent on needy
they use call centre to collect money were uncle aunty of 60 year introduces them self as student volunteers
they all are fake

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Deal Newbie
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These are the times where the charity is also sugarcoated with the essence of corporate tinge.
My personal experience with Milaap was that, I raised 1.8 lakh for medical purpose. Every contribution is kept transparent (reason why people fall for sites like these) and subsequent to certain point, Milaap will encourage you to contribute more to cause by making their own contribution at the rate of 14% of each contribution raised.

And at the end the real drama starts.

1) Milaap is not a charitable trust, so the exemption under Income tax act does not arise. (section 80G).

2) 18% GST is applicable and deducted from the total funding raised.

3) 5% Handling charges or platform charges. ( For making attractive website, emailing the person who takes initiative only at the start and for paying tech support who take care of search engine modifications)

4) The people from Milaap stop responding. Their mobile numbers are either not reachable or will be forwarded to another number which will not be answered).

5) The terms and conditions mail will be sent by some another person of Milaap.

6) Rs.1 will be transferred twice or thrice and will use as a pretext that they are trying to transfer but the Bank servers are slow/imps problem/upi problem/ NEFT problem/ beneficiary problem.

7) Finally they ask for swift code of the benifiiciary’s bank account. If the benifiiciary is an account holder in a rural place or taluk place, no swift code, no transfer. And in order to change account number another 3 days and 30 stupid procedures.

8) Second Finally again they stop responding.

9) When you go through their terms and conditions, you come to know that the total deductions will be to the tune of 26.6%.

18% GST
5 % Milaap charges
3.6% payment gateway charges.

In my case for instance;

1.8 lakhs were raised by forwarding the Milaap link containing my cause to the people whom I know where I had fixed a tragedy to raise 2 lakhs in 7 days. The process was chain reaction and when we achieved 1 lakh, Milaap sends an email and says that they will contribute 14% from their side to the each contribution made, so we get additional Josh to accumulate more money. The contributions from Milaap are in dollies, bloody I get more Josh looking at USD, I thank trumph and other fellow foreigners, I feel that the humanity does still exist, I feel exhuburent and I start promoting Milaap without know the end reality.

Finally when 1.8 lakhs target was acheived, Milaap contributed 11.2 thousands.

The person who needs the money to pay at hospital is also happy. But bechara he holds an account in rural branch, no swift code. Reads the deductions.

Now when I am writing this, it is more than 7days since last major contribution. Till date I have not received any amount other than 3 Rupees.

Total deduction will be 26.6% of 1.92 lakhs. Which will be Rs.51,072/-.

I do not want to write any further about this.

Please, have savings in life, have an insurance policy, be nice to people they themselves will help you in such cases. And please, see to that you help people who are around you and make charity in person. And please share this with others, because when you are really in-need the money accumulated will not reach your hands.

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Deal Cadet
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Help whom you know personally, if required in medical emergency, however these platforms cannot be trusted, any one can open one, come up with a sad story, like reality shows on tv
And if someone requires half a crore of rupees to get treated, of which the result is uncertain, itz logical to let that person go and be reborn in a healthy new body

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athreyacshekarr556 wrote:

These are the times where the charity is also sugarcoated with the essence of corporate tinge.
My personal experience with Milaap was that, I raised 1.8 lakh for medical purpose. Every contribution is kept transparent (reason why people fall for sites like these) and subsequent to certain point, Milaap will encourage you to contribute more to cause by making their own contribution at the rate of 14% of each contribution raised.

And at the end the real drama starts.

1) Milaap is not a charitable trust, so the exemption under Income tax act does not arise. (section 80G).

2) 18% GST is applicable and deducted from the total funding raised.

3) 5% Handling charges or platform charges. ( For making attractive website, emailing the person who takes initiative only at the start and for paying tech support who take care of search engine modifications)

4) The people from Milaap stop responding. Their mobile numbers are either not reachable or will be forwarded to another number which will not be answered).

5) The terms and conditions mail will be sent by some another person of Milaap.

6) Rs.1 will be transferred twice or thrice and will use as a pretext that they are trying to transfer but the Bank servers are slow/imps problem/upi problem/ NEFT problem/ beneficiary problem.

7) Finally they ask for swift code of the benifiiciary’s bank account. If the benifiiciary is an account holder in a rural place or taluk place, no swift code, no transfer. And in order to change account number another 3 days and 30 stupid procedures.

8) Second Finally again they stop responding.

9) When you go through their terms and conditions, you come to know that the total deductions will be to the tune of 26.6%.

18% GST
5 % Milaap charges
3.6% payment gateway charges.

In my case for instance;

1.8 lakhs were raised by forwarding the Milaap link containing my cause to the people whom I know where I had fixed a tragedy to raise 2 lakhs in 7 days. The process was chain reaction and when we achieved 1 lakh, Milaap sends an email and says that they will contribute 14% from their side to the each contribution made, so we get additional Josh to accumulate more money. The contributions from Milaap are in dollies, bloody I get more Josh looking at USD, I thank trumph and other fellow foreigners, I feel that the humanity does still exist, I feel exhuburent and I start promoting Milaap without know the end reality.

Finally when 1.8 lakhs target was acheived, Milaap contributed 11.2 thousands.

The person who needs the money to pay at hospital is also happy. But bechara he holds an account in rural branch, no swift code. Reads the deductions.

Now when I am writing this, it is more than 7days since last major contribution. Till date I have not received any amount other than 3 Rupees.

Total deduction will be 26.6% of 1.92 lakhs. Which will be Rs.51,072/-.

I do not want to write any further about this.

Please, have savings in life, have an insurance policy, be nice to people they themselves will help you in such cases. And please, see to that you help people who are around you and make charity in person. And please share this with others, because when you are really in-need the money accumulated will not reach your hands.

Hi Athreya and others,

I am Anoj and co-founder of Milaap – the crowdfunding platform. I came across this post while browsing and thought I’d clarify a few things mentioned here for your and everyone’s benefit.

I am going to quote the points mentioned so that it’s easier for everyone’s understand. *

1) Milaap is not a charitable trust, so the exemption under Income tax act does not arise. (section 80G).

This is correct. As a platform, we are not the end recipients/users of the funds – and 80G can be provided only by end recipients who are charitable organizations. We do have NGOs with 80G exemptions who fundraise on the platform and any contributions made towards their campaign is eligible for tax exemption. This is also addressed in our FAQ section https://faq.milaa...g/

2) 18% GST is applicable and deducted from the total funding raised.

This is incorrect. GST is applied only on the Milaap platform fees earned (5% of funds raised) and NOT on total donations. In effect, the GST will be 0.9% of total funds raised (18% of 5% fees earned).

Also, please note that it’s charged only on fees earned from donations made in Indian rupees. Fees earned from foreign donations are currently not subject to GST.

To make it easier – we show GST charged in your campaign withdrawal dashboard as a separate line-item.

3) 5% Handling charges or platform charges. ( For making attractive website, emailing the person who takes initiative only at the start and for paying tech support who take care of search engine modifications)

This is correct. We also waive off our fees for campaigns pertaining to natural disasters (eg flood relief), issues of national importances (eg memorial campaigns for Pulwama martyrs) etc To make it easier to understand, we also have a pricing calculator on the website that allows you to calculate the exact breakup of funds https://milaap.org/crowdfunding/p...ng

4) The people from Milaap stop responding. Their mobile numbers are either not reachable or will be forwarded to another number which will not be answered).

Each campaign has a campaign manager assigned to it and their numbers are shared over email and whatsapp (apart from their emails) for campaign organizers to follow up at any given time. Sometimes, they may be on another call or not in their shift – which is where whatsapp messages follow-ups come in handy. Besides this, we have a 15hr customer support team (7am-10pm) 7 days a week – whom you can contact by visiting the website and pressing on the contact widget. I am sorry if our communication still slipped through the cracks after all these measures, do send me a note on anoj AT milaap DOT org and I’ll investigate this.

__5) The terms and conditions mail will be sent by some another person of Milaap._

This is an automated email triggered from the system. Any replies to this, end up in our common support inbox.

6) Rs.1 will be transferred twice or thrice and will use as a pretext that they are trying to transfer but the Bank servers are slow/imps problem/upi problem/ NEFT problem/ beneficiary problem.

Your interpretation is incorrect. These 1Re transfers are automated ones while we try to verify the bank account (is the a/c no and IFSC code correct? is it for the same beneficiary as per the campaign, is it active?). Our median turn around time for INR fund transfers is 16 hours with less than 5% of requests taking more than 48 hours to complete (often due to incorrect a/c nos, KYC documents etc)

7) Finally they ask for swift code of the benifiiciary’s bank account. If the benifiiciary is an account holder in a rural place or taluk place, no swift code, no transfer. And in order to change account number another 3 days and 30 stupid procedures.

SWIFT code is required if campaign has raised donations from abroad. Without SWIFT code, our remittance providers are unable to process it via approved, international banking channels. You don’t need 3 days to change the account number (unless the SWIFT code was incorrect – which resulted in bounce back of transfer – usually known in 3-5 working days)

9) When you go through their terms and conditions, you come to know that the total deductions will be to the tune of 26.6%.

18% GST
5 % Milaap charges
3.6% payment gateway charges.

THIS IS INCORRECT Please visit this page https://milaap.org/crowdfunding/p...ng to understand the fees breakup. The overall cost (all inclusive) should range between 5.9% to 8.2% NOT A PENNY MORE. The main reason for range is each payment gateway has it’s own cost (eg bank transfers – ZERO fees, intl credit card – 3.2%, UPI – 0.7% etc)

The 15% additional contribution is offered from our set of impact partners to certain campaigns where the requirement needs to be met immediately or is high. This fundraising / contribution is managed entirely by Milaap and in most cases, this additional amount offsets for any fees/costs incurred in the overall fundraising.

Please share your campaign link to me – anoj AT milaap DOT org or alternatively you can login to your campaign page – visit the link ‘Withdraw funds’ and you’ll get to see breakup of funds.

I am sharing a sample of a similar campaign breakup – https://i.imgur.com/BGtg0...ng

And finally, speaking only for Milaap here – as a platform we’ve been around for 9+ years now and mobilized over 700 Crore rupees for 200,000+ campaigns. It’s been made possible only because of the trust and transparency both donors and campaign organizers have in us – to use the platform. If you have any specific grievance or feedback apart from the ones I’ve clarified above – please drop me a note at anoj AT milaap DOT org

Many thanks,
Anoj

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