Poll: What will you do if you have issues/concerns regarding a dispute where amount is less than 100 against e-commerce companies?
3 days left

Hot Deal Right Way To Fight For Your Consumer Rights Against Companies & And Their Frauds.

668°
Deal Subedar
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The intention of creating this forum is to discuss on the “The Right Way To Fight For Your Consumer Rights Against Companies & And Their Frauds.”
Many a times we faced such challenges and don’t know the proper way to report such issues and escalation mechanism for a faster resolution.
I request my fellow Dimers to share their own experience and their success stories to help others to follow the same for a faster resolution of issues. Kindly share the closed cases only and I will add them in the main post.
Please don’t share any sensitive or PII information here like any personal email address/ contact number/Name unless it’s available publicly. I request everyone to comply with this requirement.
If anyone need the same, you can share over DM. Don’t put it here publicly. This is required to be compliant w.r.t our Indian Data Protection Act.
I request DD Admin to delete such information if anyone post the same mistakenly.
Thanks for your kind understanding !!
________________________________________________________
USEFUL TIPS
TIP 1 – Many of us having the wrong concept that for fighting every case we need to hire a lawyer.
Our constitution gives us the right to fight and defend our own case. Any Indian citizen can fight in favor of his own case under Indian jurisdiction.
Many a times we hire lawyers or take their help as they have more knowledge regarding our IPC.
Also we can file such case digitally using Consumer helpline portal. There is a strict SLA of 90 days to act on every reported case.
Url for Registering Consumer Complaints (completely online)
https://consumerhelpline....n/
Thanks to my fellow Dimer @Bk100 for confirming on this.
Any dimer associated with legal profession can put some more light on this.
________________________________________________________
AMAZON CASE STUDY:
As many of you are aware that Amazon is issuing various coupons to collect and redeem them against your subsequent orders. The terms and conditions are to be met to get the cashback. Few cashbacks are instant and few are to be deposited once order is shipped or within 3 days of your order.
Now in my case I had received a coupon of 100 cashback on 500+ order after payment of my CC bill. After getting that coupon I collected it and placed an order of two Happillo products. The final cost was 534 approx and I made the payment using UPI abiding the all terms and conditions. But the catch is that for prime user if I add two Happillo products by default one additional offer if getting applied which is buy more and save more. You can’t avoid or escape this offer. Now after payment I received flat 30 cashback instantly. Before payment I have thoroughly checked the “buy more save more” offer terms and it’s clearly mentioned that others offers can be clubbed with this. I have retained a copy of their terms and conditions. Now as per the 100 cashback offer terms on 500+ purchase it’s mentioned no two other offers can be clubbed and in such case the highest offer will be considered. I have also retained a copy of my collected coupon.
After making the payment I only received 30 cashback under buy more and save more offer. I was waiting for the orders to be shipped and expecting for the cashback. But even after shipping cashback has not been issued. Then I waited for 3 days and on 4th day I registered a complaint over email to [email protected]…in(first level of contact for registering issues). Next day I received a call from Amazon CC asking about more detail on my issue and they checked from system and confirmed me that I am eligible for the 100 rs cashback and they are raising a dispute with cashback team and I should get the cashback within 5 working days. On my request they have given me a written confirmation on my eligibility of getting cashback.
After 5 days failing to receive any cashback I called their CC team and it was a long discussion with CC executive and with their floor manager. The floor manager have checked details again and shared the same information that he is going to escalate my issue and asked me to wait for another 3 days. Again on my request he shared me an email confirming my eligibility.
After 5 days failing to receive cashback I contacted CC team over phone and this time I had to share the proofs like coupon detail, terms and conditions to the floor Manager and that guy suddenly told me that u r not eligible for cashback as u already have received a cashback of 30. After a lot of debate I escalated my issue to senior management team including Amazon Global CEO, Mr. Jeff, following the Amazon grievance redressal policy (emails IDs can be shared on demand). The very next day I received a call from a lady addressing herself as Mr. Jeff’s executive team member who expressed sorrow for such experiences and issued the cashback instantly. Also she dropped me an email seeking apology. This is how my problem has been solved.
I can’t share every detail here, but sharing some part of the email that I have received from her.
Hello,
I’m XXXXXX from the Amazon.in Executive Customer Relations team. Jeff Bezos received your email, and I’m replying on his behalf.
Thank you for taking the time to speak with me today.
I’m sorry to learn about the experience you had with the Order # 406-0213198-XXXXXXX related to cash back. As discussed on call I’ve added Rs. 100 to your amazon pay balance.
I’ve reviewed your correspondence with us and I noticed some areas where our customer service team could’ve taken correct actions and resolved it more quickly. You can be sure, I’ll be providing the appropriate feedback to in the individuals you spoke with so we can do better in the future.
We look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
XXXXXX
Executive Customer Relations
Conclusion: Never compromise with your rights. Follow the every steps while raising a complaint/grievance. Wait for sufficient time before escalating to next level. You can escalate to anyone if you are right at your point and not satisfied with the resolution provided by the previous nodal officer. Be ready with enough evidences supporting your point/claim. Last but not the least, don’t misuse such facility if it is not required.
In my case I was fighting against my rights as a customer as Amazon had denied to obey their own commitment during initial stages. So it was not a matter of 100 Rs it was a fight against user rights.
Note – If anyone facing any such issues and want to escalate to top boss of Amazon or top management, kindly drop me a message in my chat box. I can’t disclose their email IDs publicly.
Thanks for your time to read this case study !!
________________________________________________________
I will be adding case studies on below topics too:
1. First one against HDFC regarding undue charges levied on Credit Card.
2. Second one against SBI regarding customer rights where bank failed to comply w.r.t their own issued “Policy on Depositors Rights”.
As I need some time to draft the complete case report, I will be updating the same one by one here. Thanks for your patience.

42 Comments  |  
22 Dimers
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Vu hi bro Nice and i am following this group i will share my experiences and ask u any help Thanks bro

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I will be sharing the case study of 3 cases which I can remember very much as they were escalated to top bosses of their respective organization.

1. First one against Amazon for dis-obeying their own terms of cashback offer against collected coupons.
2. Second one against HDFC regarding undue charges levied on Credit Card.
3. Third one against SBI regarding customer rights where bank failed to comply w.r.t their own issued “Policy on Depositors Rights”.

As I need some time to draft the complete case report, I will be updating the same one by one here. Thanks for your patience.

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FOR YOUR KIND ATTENTION
A request to everyone…..

Please don’t share any sensitive or PII information here like any personal email address/Contact number/Name unless it’s available publicly. I request everyone to comply with this requirement.
If anyone need the same, you can share over DM. Don’t put it here publicly. This is required to be compliant w.r.t our Indian Data Protection Act.

I request DD Admin to delete such information if anyone post the same mistakenly.

Thanks for your kind understanding !!
Dear @MJ911 @bumblefoot FYI Please.

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The main root cause for most people(including me) not show interest on legal matters is in India most of us r trained to not ask questions,,if we ask parents questions they say dont raise ur voice or i know better than u…teachers r like dont ask otherwise i will cut ur marks…and of course discouraging people tooo if any raise their voice or fights….by the time we know it its like cant help it…

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Suman_Kolkata wrote:

FOR YOUR KIND ATTENTION
A request to everyone…..

Please don’t share any sensitive or PII information here like any personal email address/Contact number/Name unless it’s available publicly. I request everyone to comply with this requirement.
If anyone need the same, you can share over DM. Don’t put it here publicly. This is required to be compliant w.r.t our Indian Data Protection Act.

I request DD Admin to delete such information if anyone post the same mistakenly.

Thanks for your kind understanding !!
Dear @MJ911 @bumblefoot FYI Please.

,,,,,

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kswaraj wrote:

sensitive meaning Religion right??? just asking

Partially correct.
I think I will have to create another one for discussing on Data Protection and Sensitive Information including PII and GDPR.
For our quick understanding any information which may harm, damage or hurt any individual or community that may or may not have any financial implications or may be offensive in nature that may affect human life and reputation are to be considered as sensitive. PII which known as Personally Identified Information are comes under Sensitive information. However all PII may not be sensitive. This is a vast topic and in short our identities which personally identify you or belongs to you like name, DOB, email, mobile number, Credit/Debit/Aadhar/PAN/SSN, Address etc are comes under PII.

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Suman_Kolkata wrote:

Partially correct.
I think I will have to create another one for discussing on Data Protection and Sensitive Information including PII and GDPR.
For our quick understanding any information which may harm, damage or hurt any individual or community that may or may not have any financial implications or may be offensive in nature that may affect human life and reputation are to be considered as sensitive. PII which known as Personally Identified Information are comes under Sensitive information. However all PII may not be sensitive. This is a vast topic and in short our identities which personally identify you or belongs to you like name, DOB, email, mobile number, Credit/Debit/Aadhar/PAN/SSN, Address etc are comes under PII.

On this context I have seen that in our many Dimers profile the DoB is visible to others. This may create an issue for DD community if the community owners aka admin have not obtained the consent from respective dimers to make it available for other community members.
Our Personal Data Protection Bill, 2019 which has been introduced in 2019 after GDPR came into effect from May 2018, is almost ready to in force.
I am sure our DD Admin team is having more knowledge than me and they are definitely aware of it.
We should not divert from our main topic and if anyone want to have any further discussion, may create a separate forum on this.

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Flipkart travels / Ixigo / British Airways
India to uk: 50k

I booked a ticket through flipkart, the flight was cancelled by airline (dec 2020). since I booked ticket through agent, airline refused to help me and also removed my ticket details from their website and asked me to contact agent.
I contacted flipkart and ixigo to reschedule the flight to later date. I then came to know, that airline booked tickets will be rescheduled for free irrespective of price, but in case of agent, the customer has to pay the fair difference, plus 10k extra (agent commission).
I pleaded to ixigo to reschedule to lower priced ticket, but they never did. While Ixigo would quote me fair difference promptly for higher priced ticket, but wouldn’t even bother to give a response for lower priced ones. I believe this is their strategy to make quick buck, but this whole exchange with ixigo looked really shady to me, as they refused to give receipt. anyway after weeks of calls and email, I got to reschedule to lower priced ticket, by paying 700rs extra to flipkart. But turns out, this rescheduled flight too got cancelled , subsequently the ticket details removed and this time without even a mail from britishairways. now I have filed for refund and waiting for my money

ps: I thought its good to share my ordeal with fellow dimmers and read theirs, so as to know which companies to avoid in future.

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@kswaraj @hanu77 @S..815 @Bk100
@Harish.agarwal
AMAZON CASE STUDY:
As many of you are aware that Amazon is issuing various coupons to collect and redeem them against your subsequent orders. The terms and conditions are are to be met to get the cashback. Few cashbacks are instant and few are to be deposited once order is shipped or within 3 days of your order.
Now in my case I had received a coupon of 100 cashback on 500+ order after payment of my CC bill. After getting that coupon I collected it and placed an order of two Happillo products. The final cost was 534 approx and I made the payment using UPI abiding the all terms and conditions. But the catch is that for prime user if I add two Happillo products by default one additional offer if getting applied which is buy more and save more. You can’t avoid or escape this offer. Now after payment I received flat 30 cashback instantly. Before payment I have thoroughly checked the “buy more save more” offer terms and it’s clearly mentioned that others offers can be clubbed with this. I have retained a copy of their terms and conditions. Now as per the 100 cashback offer terms on 500+ purchase it’s mentioned no two other offers can be clubbed and in such case the highest offer will be considered. I have also retained a copy of my collected coupon.
After making the payment I only received 30 cashback under buy more and save more offer. I was waiting for the orders to be shipped and expecting for the cashback. But even after shipping cashback has not been issued. Then I waited for 3 days and on 4th day I registered a complaint over email to [email protected]…in(first level of contact for registering issues). Next day I received a call from Amazon CC asking about more detail on my issue and they checked from system and confirmed me that I am eligible for the 100 rs cashback and they are raising a dispute with cashback team and I should get the cashback within 5 working days. On my request they have given me a written confirmation on my eligibility of getting cashback.
After 5 days failing to receive any cashback I called their CC team and it was a long discussion with CC executive and with their floor manager. The floor manager have checked details again and shared the same information that he is going to escalate my issue and asked me to wait for another 3 days. Again on my request he shared me an email confirming my eligibility.
After 5 days failing to receive cashback I contacted CC team over phone and this time I had to share the proofs like coupon detail, terms and conditions to the floor Manager and that guy suddenly told me that u r not eligible for cashback as u already have received a cashback of 30. After a lot of debate I escalated my issue to senior management team including Amazon Global CEO, Mr. Jeff, following the Amazon grievance redressal policy (emails IDs can be shared on demand). The very next day I received a call from a lady addressing herself as Mr. Jeff’s executive team member who expressed sorrow for such experiences and issued the cashback instantly. Also she dropped me an email seeking apology. This is how my problem has been solved.

I can’t share every detail here, but sharing some part of the email that I have received from her.

Hello,

I’m XXXXXX from the Amazon.in Executive Customer Relations team. Jeff Bezos received your email, and I’m replying on his behalf.

Thank you for taking the time to speak with me today.

I’m sorry to learn about the experience you had with the Order # 406-0213198-XXXXXXX related to cash back. As discussed on call I’ve added Rs. 100 to your amazon pay balance.

I’ve reviewed your correspondence with us and I noticed some areas where our customer service team could’ve taken correct actions and resolved it more quickly. You can be sure, I’ll be providing the appropriate feedback to in the individuals you spoke with so we can do better in the future.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
XXXXXX
Executive Customer Relations

Conclusion: Never compromise with your rights. Follow the every steps while raising a complaint/grievance. Wait for sufficient time before escalating to next level. You can escalate to anyone if you are right at your point and not satisfied with the resolution provided by the previous nodal officer. Be ready with enough evidences supporting your point/claim. Last but not the least, don’t misuse such facility if it is not required.
In my case I was fighting against my rights as a customer as Amazon had denied to obey their own commitment during initial stages. So it was not a matter of 100 Rs it was a first against user rights.

Note – If anyone facing any such issues and want to escalate to to boss of Amazon or top management, kindly drop me a message in my chat box. I can’t disclose their email IDs publicly.

Thanks for your time to read this story.

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Suman_Kolkata wrote:

@kswaraj @hanu77 @S..815 @Bk100
@Harish.agarwal
AMAZON CASE STUDY:
As many of you are aware that Amazon is issuing various coupons to collect and redeem them against your subsequent orders. The terms and conditions are are to be met to get the cashback. Few cashbacks are instant and few are to be deposited once order is shipped or within 3 days of your order.
Now in my case I had received a coupon of 100 cashback on 500+ order after payment of my CC bill. After getting that coupon I collected it and placed an order of two Happillo products. The final cost was 534 approx and I made the payment using UPI abiding the all terms and conditions. But the catch is that for prime user if I add two Happillo products by default one additional offer if getting applied which is buy more and save more. You can’t avoid or escape this offer. Now after payment I received flat 30 cashback instantly. Before payment I have thoroughly checked the “buy more save more” offer terms and it’s clearly mentioned that others offers can be clubbed with this. I have retained a copy of their terms and conditions. Now as per the 100 cashback offer terms on 500+ purchase it’s mentioned no two other offers can be clubbed and in such case the highest offer will be considered. I have also retained a copy of my collected coupon.
After making the payment I only received 30 cashback under buy more and save more offer. I was waiting for the orders to be shipped and expecting for the cashback. But even after shipping cashback has not been issued. Then I waited for 3 days and on 4th day I registered a complaint over email to [email protected]…in(first level of contact for registering issues). Next day I received a call from Amazon CC asking about more detail on my issue and they checked from system and confirmed me that I am eligible for the 100 rs cashback and they are raising a dispute with cashback team and I should get the cashback within 5 working days. On my request they have given me a written confirmation on my eligibility of getting cashback.
After 5 days failing to receive any cashback I called their CC team and it was a long discussion with CC executive and with their floor manager. The floor manager have checked details again and shared the same information that he is going to escalate my issue and asked me to wait for another 3 days. Again on my request he shared me an email confirming my eligibility.
After 5 days failing to receive cashback I contacted CC team over phone and this time I had to share the proofs like coupon detail, terms and conditions to the floor Manager and that guy suddenly told me that u r eligible for cashback as u already have received a cashback of 30. After a lot of debate I escalated my issue to senior management team including Amazon Global CEO, Mr. Jeff, following the Amazon grievance redressal policy (emails IDs can be shared on demand). The very next day I received a call from a lady addressing herself as Mr. Jeff’s executive team member who expressed sorrow for such experiences and issued the cashback instantly. Also she dropped me an email seeking apology. This is how my problem has been solved.

I can’t share every detail here, but sharing some part of the email that I have received from her.

Hello,

I’m XXXXXX from the Amazon.in Executive Customer Relations team. Jeff Bezos received your email, and I’m replying on his behalf.

Thank you for taking the time to speak with me today.

I’m sorry to learn about the experience you had with the Order # 406-0213198-XXXXXXX related to cash back. As discussed on call I’ve added Rs. 100 to your amazon pay balance.

I’ve reviewed your correspondence with us and I noticed some areas where our customer service team could’ve taken correct actions and resolved it more quickly. You can be sure, I’ll be providing the appropriate feedback to in the individuals you spoke with so we can do better in the future.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
XXXXXX
Executive Customer Relations

Conclusion: Never compromise with your rights. Follow the every steps while raising a complaint/grievance. Wait for sufficient time before escalating to next level. You can escalate to anyone if you are right at your point and not satisfied with the resolution provided by the previous nodal officer. Be ready with enough evidences supporting your point/claim. Last but not the least, don’t misuse such facility if it is not required.
In my case I was fighting against my rights as a customer as Amazon had denied to obey their own commitment during initial stages. So it was not a matter of 100 Rs it was a first against user rights.

Note – If anyone facing any such issues and want to escalate to to boss of Amazon or top management, kindly drop me a message in my chat box. I can’t disclose their email IDs publicly.

Thanks for your time to read this story.

@rini50 might help you regarding your Amazon account closure of no proper reason. Check with him

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For Your information Please. Kindly ignore if this is not relevant to you.
@Mayavi @MrKool_JJ @hotchap @Ash @amit3131 @sushrut.b @Pablo_Kismibar @Gaurav_G @relwanivasudev473 @jaybro @sujith8786 @manikantaks4u @Ragnarok77 @pugalia.kamalesh @madmax87 @vicky_mech04247 @oot02wAI @THUNDERBOLT @mgforce @TROY007 @Braja.P @manikantaks4u @myfungang829 @batguy143 @Budhe @sujith8786 @kunal.contactme339 @sushilchandanani @pmahesh @sandeepksd @dilipchallani @Suman_Kolkata @Sigel

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Suman_Kolkata wrote:

For Your information Please. Kindly ignore if this is not relevant to you.
@Mayavi @MrKool_JJ @hotchap @Ash @amit3131 @sushrut.b @Pablo_Kismibar @Gaurav_G @relwanivasudev473 @jaybro @sujith8786 @manikantaks4u @Ragnarok77 @pugalia.kamalesh @madmax87 @vicky_mech04247 @oot02wAI @THUNDERBOLT @mgforce @TROY007 @Braja.P @manikantaks4u @myfungang829 @batguy143 @Budhe @sujith8786 @kunal.contactme339 @sushilchandanani @pmahesh @sandeepksd @dilipchallani @Suman_Kolkata @Sigel

Vu…. Thanks bro

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hanu77 wrote:

@rini50 might help you regarding your Amazon account closure of no proper reason. Check with him

Thanks for tagging me to an informative post. Learned some new points plus1
Boy, I can’t even bother to deal with them and their shenanigans!!
I had a great run and blind trust on Amazon since Feb 2013 to the Oct of 2018. During 2018, they stopped giving cashbacks automatically and asks for proofs. If you’ve screenshots, you’re lucky… If not, get lost.
But they finally even denied my 200 + 200 cashbacks due to their system glicth even after screenshots.
Unfortunately, I was unaware of direct escalations at that time.
Now, I don’t bother much. No cashback, cancel order.
Order mishaps/broken/missing item, just send my unboxing videos to higher escalation email, get my refund. And thankfully, this team is reasonable.
New account closed, not my lose.
Tho if they pulled this nonsensical stunt on my main account and be all hush hush, I’ll sue them and even throw a mental harassment case too.

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Here’s my experience with BSNL a few weeks back

I did BSNL recharge of ₹22 SMS pack 2 weeks back from their official portal.

It was showing that I’ll get 50 SMS per day for 10 days so 500 SMS. The recharge/plan was showing for my number was processed successfully however I received different benefits (30p/min).

I immediately called the helpline and the executive said that the ₹22 SMS pack has long been withdrawn and that it was my fault. I even told him that why is the website allowing to do this recharge to this he had no answer. I even asked him to raise a complaint which he said he can’t. I asked him the escalation process and he result disconnected the call.

I went to the exchange the next day but the same story the employee said he was very sorry for my loss but can’t do anything and that his hands were tired wink

I was very angry not because of ₹22 lost but because they were looting other customers who might not have such technical knowledge like this so I was determined to get it resolved and even escalate this to the GM of my circle.

I tagged BSNL in Twitter and a few days later I received a callback from the main exchange in my city and the lady said that yes it was thier fault and they are really sorry for the inconvenience caused and would resolve it soon.

They called me again the next day and said that they gave rectified the error on their portal and that they have processed the applicable benefits to my number. I was very happy and I cross checked and they did really rectify their portal and removed the old plan smile

It was of great satisfaction to me not because I got the benefit and saved ₹22 but because I was able to make them understand their mistake and take corrective steps to rectify their portal wink

Sorry for the loooong post lol

@androgame Remember this? I had told you

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@Suman_Kolkata I have same issue where my Uber and pharmeasy cashback hasn’t credited. After fighting with media team and 1st level I have send it to [email protected] however there is still no response.. Can you help me whom should I escalate it now.

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The_Dark_Knight wrote:

@Suman_Kolkata I have same issue where my Uber and pharmeasy cashback hasn’t credited. After fighting with media team and 1st level I have send it to [email protected] however there is still no response.. Can you help me whom should I escalate it now.

Did you use multiple accounts in same device?

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Suman_Kolkata wrote:

@kswaraj @hanu77 @S..815 @Bk100
@Harish.agarwal
AMAZON CASE STUDY:
As many of you are aware that Amazon is issuing various coupons to collect and redeem them against your subsequent orders. The terms and conditions are are to be met to get the cashback. Few cashbacks are instant and few are to be deposited once order is shipped or within 3 days of your order.
Now in my case I had received a coupon of 100 cashback on 500+ order after payment of my CC bill. After getting that coupon I collected it and placed an order of two Happillo products. The final cost was 534 approx and I made the payment using UPI abiding the all terms and conditions. But the catch is that for prime user if I add two Happillo products by default one additional offer if getting applied which is buy more and save more. You can’t avoid or escape this offer. Now after payment I received flat 30 cashback instantly. Before payment I have thoroughly checked the “buy more save more” offer terms and it’s clearly mentioned that others offers can be clubbed with this. I have retained a copy of their terms and conditions. Now as per the 100 cashback offer terms on 500+ purchase it’s mentioned no two other offers can be clubbed and in such case the highest offer will be considered. I have also retained a copy of my collected coupon.
After making the payment I only received 30 cashback under buy more and save more offer. I was waiting for the orders to be shipped and expecting for the cashback. But even after shipping cashback has not been issued. Then I waited for 3 days and on 4th day I registered a complaint over email to [email protected]…in(first level of contact for registering issues). Next day I received a call from Amazon CC asking about more detail on my issue and they checked from system and confirmed me that I am eligible for the 100 rs cashback and they are raising a dispute with cashback team and I should get the cashback within 5 working days. On my request they have given me a written confirmation on my eligibility of getting cashback.
After 5 days failing to receive any cashback I called their CC team and it was a long discussion with CC executive and with their floor manager. The floor manager have checked details again and shared the same information that he is going to escalate my issue and asked me to wait for another 3 days. Again on my request he shared me an email confirming my eligibility.
After 5 days failing to receive cashback I contacted CC team over phone and this time I had to share the proofs like coupon detail, terms and conditions to the floor Manager and that guy suddenly told me that u r not eligible for cashback as u already have received a cashback of 30. After a lot of debate I escalated my issue to senior management team including Amazon Global CEO, Mr. Jeff, following the Amazon grievance redressal policy (emails IDs can be shared on demand). The very next day I received a call from a lady addressing herself as Mr. Jeff’s executive team member who expressed sorrow for such experiences and issued the cashback instantly. Also she dropped me an email seeking apology. This is how my problem has been solved.

I can’t share every detail here, but sharing some part of the email that I have received from her.

Hello,

I’m XXXXXX from the Amazon.in Executive Customer Relations team. Jeff Bezos received your email, and I’m replying on his behalf.

Thank you for taking the time to speak with me today.

I’m sorry to learn about the experience you had with the Order # 406-0213198-XXXXXXX related to cash back. As discussed on call I’ve added Rs. 100 to your amazon pay balance.

I’ve reviewed your correspondence with us and I noticed some areas where our customer service team could’ve taken correct actions and resolved it more quickly. You can be sure, I’ll be providing the appropriate feedback to in the individuals you spoke with so we can do better in the future.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
XXXXXX
Executive Customer Relations

Conclusion: Never compromise with your rights. Follow the every steps while raising a complaint/grievance. Wait for sufficient time before escalating to next level. You can escalate to anyone if you are right at your point and not satisfied with the resolution provided by the previous nodal officer. Be ready with enough evidences supporting your point/claim. Last but not the least, don’t misuse such facility if it is not required.
In my case I was fighting against my rights as a customer as Amazon had denied to obey their own commitment during initial stages. So it was not a matter of 100 Rs it was a first against user rights.

Note – If anyone facing any such issues and want to escalate to to boss of Amazon or top management, kindly drop me a message in my chat box. I can’t disclose their email IDs publicly.

Thanks for your time to read this story.

Similar issue happened with me. Last month Collected 100 upi offer and placed 500+ order>received 40 buy more get more cashback>mailed them with proofs>they credited money without any issues within 3 days. This month I collected 50 UPI offer >placed an order of 500+>received 40 cashback for buy more get more>mailed them twice with proofs>not yet resolved. I might even forget about it after few days. Lesson learnt: Never ever use Amazon upi offers. rage

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Gaurav_G wrote:

Did you use multiple accounts in same device?

Never.. It’s been only one since last 2-3 years since I logged in

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OK..
Help me get back my balance from RComm.. 661.××

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I have multiple issues against mivi.in.

Every time I have ordered from that site (u know the reason😉) they have always provided refurbished or faulty products. Last thing I ordered from them was Duopods M80 and when the product arrived it was without outer plastic seal and the box closing seals were smudged. I already knew that these were refurbished and upon further checking I found out their was a problem with microphone too. I instantly raised a complaint through mail as there customer support team never pickups the call. After 2-3 days I got a reply from them to provide a unboxing video. Luckily, learning from old experiences, I have made the video. I sent them the video and waited for their reply. After 2 days I got response that they will repair the product, for which I denied as this was a new product and I had raised a complaint within 7 days ie. they need to provide replacement. I sent them mail again opposing their call for repair. I knew that this will take long so I raised an issue on National Consumer Helpline. Later I received a mail from them again specifying the same thing “our engineers will check ur product and try to repair it”.

Limited with options I agreed to their call. They raised a pickup facility through bluedart. After 2 months I got my product back, which I guess was the same product, with few scratches on the box and mic problem still existing. I called National Consumer Helpline to ask for further help but they raised their hands. They said to visit the nearest Consumer court in my area and raise a legal case against the company.

Is there any way I can fight against them without getting into so much fuss?

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Let me cry out my story..

Booke ticket for cousin to travel on 24/Nov/2020.

Goair chose not to. Operate flight and I was marked as no show because they have rescehuledflight for other time which was done without our acknowledgement.

Since I had booked 2 flight for same day.

Destination X to Y, then after that Y to Z destination.

My connecting flight gave no show as it was hard to reach.

Now i have been trying to take avenge them as I lost following

1. Arrival at destination on time and had many tie ups.
2. Had to book flight on the go ( usually expensive)
3. Connecting flight money as I lost it due to their operation issues.
4. Full refund for my flight ticket ( which seems to be done afeer following up with them on mail calls and Twitter)
5. Harrashment due to their such behaviour.

Ignore typo

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Gaurav_G wrote:

Here’s my experience with BSNL a few weeks back

I did BSNL recharge of ₹22 SMS pack 2 weeks back from their official portal.

It was showing that I’ll get 50 SMS per day for 10 days so 500 SMS. The recharge/plan was showing for my number was processed successfully however I received different benefits (30p/min).

I immediately called the helpline and the executive said that the ₹22 SMS pack has long been withdrawn and that it was my fault. I even told him that why is the website allowing to do this recharge to this he had no answer. I even asked him to raise a complaint which he said he can’t. I asked him the escalation process and he result disconnected the call.

I went to the exchange the next day but the same story the employee said he was very sorry for my loss but can’t do anything and that his hands were tired wink

I was very angry not because of ₹22 lost but because they were looting other customers who might not have such technical knowledge like this so I was determined to get it resolved and even escalate this to the GM of my circle.

I tagged BSNL in Twitter and a few days later I received a callback from the main exchange in my city and the lady said that yes it was thier fault and they are really sorry for the inconvenience caused and would resolve it soon.

They called me again the next day and said that they gave rectified the error on their portal and that they have processed the applicable benefits to my number. I was very happy and I cross checked and they did really rectify their portal and removed the old plan smile

It was of great satisfaction to me not because I got the benefit and saved ₹22 but because I was able to make them understand their mistake and take corrective steps to rectify their portal wink

Sorry for the loooong post lol

@androgame Remember this? I had told you

After My father death i closed his bsnl landline.
Bsnl given check for refund of security deposit. And belive me that check is bounced.

The check amount is 149 and bank charged me 350 for check bounce charge.

Bsnl is horrible service company.

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Really helpful post.
I will share few of my experiences…all different types and giving different lessons.

1. read T&C very carefully.
I too had an issue with Uber cashback through Amazon recently but when contacted their CC, they made me realize that now the offer is for first ever transaction only. It was my mistake to not read T&C in details but their CC ws helpful.

2. Be double sure and escalate whenever you can
2-3 times I have had issues with Amazon order involving high amount. CC was of no use. Somehow I found the email of Amazon India head Mr. Amit and mailed him the grievance. In a few days I received the call from his office and issue was resolved well.

3. Once there was an issue with Amazon regarding a cashback of Rs 20-30. I followed it for a few days but then left it. I was thinking that even if they do that 20-30 rs thing with some of their customers( say 1 lakh customers), they can make huge amounts in that way. Though I don’t think that Amazon will do that intentionally but small companies must be doing those things often.

In all my overall experience with Amazon has gone down in last 2 yrs but still it is one of the best in ecommerce CC resolution.

Other brands which have shown amazing customer care experience have been Bose, Milagrow(bought their robo vacuum recently), Apple, Pharmeasy, TCB.

@Suman_Kolkata Can you please send me Amazon escalation details in PM.

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How to fight against insurance company? Irda will help?

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deal_heist wrote:

How to fight against insurance company? Irda will help?

Exactly what is problem.

If agent misled you then irda might not able to help. If insurance company at fault then you can compain @ irda site. Even you can approach consumer court if amount involved is big

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Expand
Bk100 wrote:

Exactly what is problem.

If agent misled you then irda might not able to help. If insurance company at fault then you can compain @ irda site. Even you can approach consumer court if amount involved is big

Dey gave 20k instead of 30k as per policy

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Expand
deal_heist wrote:

Dey gave 20k instead of 30k as per policy

Then you cant able to complain as it is mentioned in plan.

Most of ulip are subject to market risk.
Every every year they cut admin cost – insurance cost – management fee as per policy terms.

Here agent who might have misled about policy to you.

You can complain about agent misleading to insurance company as well as irda

Missing