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think twice before buying vu tv

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Deal Subedar
shudh_gareeb
I bought vu led tv of 50 inch in aug17 , believing that I m choosing best TV in the market, but in less than 2 years in may19  it stopped working, so I registered a complaint at  customer service to rectify the problem, their Engineer visited nd asked 600/- as visiting charges which I paid him(although i wanted to get my tv repaired, normally visiting charges are adjusted in repair cost if you agree to repair but in vu they charge visiting charges in all conditions), later he told that motherboard is not working and will hv to replace nd I will be charged approx 5000/- RS. For it, for that too I agreed , and after 1 week same Engineer came with respective part nd tried to repair my TV but later he told that your motherboard is ok, nd it's panel (screen) is not working , and I can't do anything on it so it proves vu have appointed most road side engineers  who can't even diagnose the right problem, he took 600/- RS. For which I got nothing as he is unable to repair my TV ,so i mailed them again asking solution which they replied saying they can either replace my screen at the 26k cost or replace my tv with charging me 26k by taking my old tv too(i purchased my tv too @ 26k 2 years back), although same tv was available in 23k on Flipkart, so in total i pay them 3k extra plus my old tv which still has scrap value of 3k, so here also they were trying to loot 3k+3k, so beware all by this so called fraud  company tv which will stop working just after warranty and you will no option but to dump it in dustbin.
  Do we buy large appliances like TV , fridge, washing machine for just 1-2 years nd they become zero?? Off course not ,so better buy brands like sony or samsung at least they have a good customer service when ur gadget stops although they too charge an amount but definitely it cannot be more than the product itself
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Deal Cadet Deal Cadet
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Same happend to my lg 43 inch TV

Deal Subedar Deal Subedar
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Same happened with my Micromax 43inch tv. They asked TV price to change panel. So we decided to let go. nd bought new other brand TV.
So basically TV lasts for just few years, if u maintain properly without voltage fluctuations.
Also everytime they close previous complaint and create new one, if spare Parts not available. As complaints have to be resolved within certain days.

Deal Newbie Deal Newbie
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Same happened with me after the warranty period over.My tv did not switched on when i called a customer care they told me they will charge 700 Visting charges and then will decide what is happening. A local repairmen came in 300 rps and checed and told me its dispaly board not working and should be replaced fully with 3000 INR. very much dissapointed. sucha cheaters

Helpful Helpful
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If you think this is happening with vu only then you are wrong.
My friend purchased a sony tv at the premium price and his fate of tv was same like you.
Its hard to repair these tv and if something goes wrong its almost waste of money to repair them

Deal Subedar Deal Subedar
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Did you bought extended warranty ?
Were you using stabilizer?

Deal Cadet Deal Cadet
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Any TV stabilizer suggestions?

Deal Newbie Deal Newbie
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I bought VU 50 inches full HD TV in 2017, from flipkart.I have also take additional warranty from Flipkart thirdparty. Recently It startded giving trouble on display. when I complained to the VU company, and told them my tv panel problem, they send a local mechanic, he opened the tv and announced it was panel problem and asked Rs. 900/ for visiting charges, after listening to my words he took only Rs. 300 and says the panel cost is Rs.20,000/-. it is the same cost I bought the TV. What can I do?

Deal Cadet Deal Cadet
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Same happened with my sony TV. they asked 26k for panel replacement. Also the engineer told me that now all LEDs have only 2 major part. If power supply is proper they diagnose that either motherboard or panel has gone.

My local repair shop person told me that don’t go for brand for basic model. If your are going for higher model than only choose brand. Else every brand is providing same material.

Deal Subedar Deal Subedar
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I am using V-Guard

Deal Newbie Deal Newbie
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Mine also the same. I bought Vu 50: paid Rs. 50K in the year 2017. and it stopped working form last week.. Display Panal has to be replaced. When I logged a complaint to vu. They said you need to deposit Rs. 1500/- as visiting charges to their Bank Account then only they will send the engineer. i said thanks I have done a very big blunder in believing VU TV company. It works fine till warranty. then it won’t so never by this VU TV at all.. Poor customer care after sales service. … better you go for any local brands which is dam cheap. and can dump the same after two years if it goes stop working.

Elite Elite
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I had a Micromax non smart TV which worked perfectly, later I sold on OLX after 5 years. grinning then I bought VU non smart TV and still its working from 5-6 years. grinning

And one 24" LG TV stopped working, but I took it to the local market, where they repaired it for Rs.2k only. So guys, BRAND of TV, AC, washing machine, Refrigerator doesn’t matter. Once the warranty is over just take it to the nearest local repair shop, they will repair it normal cost.

Deal Newbie Deal Newbie
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VU tv is a big headache they only fool people by saying one of the best TV in market it means you will be running from pillar to post for services.

Within warranty they need my PAN Adhar, Invoice and wait till they verify. In my life for the first time Jee services are their agent and they wanted my KYC. As if they are one of the worlds most eminent company and is the best brand in the world.

I had to get free services and I had paid for additional warranty.

VU means no no boss even given free I will not take it.

Elite Elite
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My 43" VU is working fine from 6 years
Finance Mentor Finance Mentor
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same here from Jan 2016. Haven’t been able to get a 4K tv for such a long run of this HD Tv 😜

I guess some do have bad luck. 

Deal Newbie Deal Newbie
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I suggest Don,t go with vu product because of my personal experience and loss of money I am giving this reply. They build quality was very poor and making non warrenty eventhough it was comes under warranty.

Deal Newbie Deal Newbie
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Same experience here also @shudh_gareeb

Deal Cadet Deal Cadet
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Companies In the name of profit generating

e-waste and polluting earth

Deal Newbie Deal Newbie
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I purchased Vu 50 inch LED in February -2018,it worked very well till 26/01/2023. We obseeved that video is disappearing the moment start palying TV, Vu technician visited and saying that display panel to be changed which cost is ₹20,000/-. Vu team saying that this spart not available and the present panel can't repaired. Finally, I am suggesting people not buy Vu TV by tempting with low price of this company Tvs

Deal Newbie Deal Newbie
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I am also facing same issue with VU 43 inch LED tv. seems vu products average working duration 2 years only.

Like Magnet Like Magnet
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Also, think thrice before buying oneplus tv.

Spare parts availability is a big issue and even after escalations it takes months.

Deal Newbie Deal Newbie
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vu tv-55"

Deal Newbie Deal Newbie
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Yes you are correct and all those who are reading. Please don't buy. This is a fake company and selling failed products. It works for only 1-2 years and then they ask you to pay the full price of it in the name of customer support.

Deal Newbie Deal Newbie
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sounds like 'on-demand obsolescence'. VU uses Hisense  their OEM. If Hisense wants to push their sales by an extra 30%, its easy send the kill command to tv's just outside of warranty. Today this is easy to do since everything is smart, god knows what backdoors exist on our devices.

This has happened to me twice, first VU tv bought in May 2017, tv stopped working around June 2020 (2 months after warranty expired), VU engineer visits and suggests the display panel is faulty and offers upgraded replacement with a 4K VU tv for 30k. I got the new TV which busted in 2023 Sep (surprisingly 2months after the warranty expired).

Seems like someone has to take VU to the consumer court


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