Three major announcements on UPI made by RBI Today

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Three major announcements on UPI made by RBI Today

* RBI has proposed to enable conversational payments on UPI

* Introducing offline payments in #UPI using near field technology via UPI Lite

* Enable payment of small amount offline on UPI and raise payment limit via UPI Lite to Rs 500 from Rs 200.

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What is a Conversational Payment Exactly?

The payments that are processed during a chat/messaging conversation are called conversational payments. It can be said that an online payment happens with the help of two parties. One is with the help of the chat operator and the other is through a payment provider. This payment happens during a live chat.

A customer can proceed to pay with a chat operator’s help. Let’s suppose a customer has a question about a skincare product on your website. A chat operator helps the customer make a wise choice. Then, they decide to buy the product. However, the customer seeks help to make a payment. The operator shares a direct payment link with the customer. The customer uses the link to pay. This is how the conversational payment happens over chat.

It’s the biggest advantage? The customer feels like it is a real-time experience for them.

Are There Any Benefits of Conversational Payments?

Of course, there are! In fact, there are a bunch of them. Here are a few to help you decide why you should go for them:

  1. Conversational payments are a fast way of payment. The customer does not have to go to another website or another app to pay. Instead, the chat operator can provide them with a link to process their payment.
  2. Conversational payments are safe. It is because they are sent to a safe page which the chat representative shares. On that page, only the usual payment verifications are done. These are no issues for the user and thus, the payment goes through smoothly.
  3. They offer opportunities to the operator to up-sell their products. As the operator helps the customer, he can offer additional products. In addition to this, he can inform the user of any deals.

The operator can receive feedback at the end. Conversational payments enable an operator to stay with the customer till the end. After the payment is complete, the chat representative can ask for feedback. This is beneficial for the business to understand their customers better.


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i used to use paytm upi lite heavily but after it failed twice for like no reason (transaction pending and later balance deducted) and i have to msg them for 1 month for refund, i stopped using it, even paytm upi lite has same 'transaction pending' flaws of normal upi so no point using lite at all 

Finance Ninja Finance Ninja
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Jarvis.-. wrote:

i used to use paytm upi lite heavily but after it failed twice for like no reason (transaction pending and later balance deducted) and i have to msg them for 1 month for refund, i stopped using it, even paytm upi lite has same 'transaction pending' flaws of normal upi so no point using lite at all 

Told NPCI CEO told - Full offline payment will work with this version, including merchant.

Earlier, Merchant need internet connectivity.
Deal Newbie Deal Newbie
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Jarvis.-. wrote:

i used to use paytm upi lite heavily but after it failed twice for like no reason (transaction pending and later balance deducted) and i have to msg them for 1 month for refund, i stopped using it, even paytm upi lite has same 'transaction pending' flaws of normal upi so no point using lite at all 

For me Paytm upi lite works like extra smooth and upi is like awesome , never faced any issue....I guess it depends on ur linked bank also
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Jarvis.-. wrote:

i used to use paytm upi lite heavily but after it failed twice for like no reason (transaction pending and later balance deducted) and i have to msg them for 1 month for refund, i stopped using it, even paytm upi lite has same 'transaction pending' flaws of normal upi so no point using lite at all 

using Phonepe and Paytm ... UPI Lite heavily.. no problems and very convenient most of the times.. 500 is a good limit. wallet limit also 5000 or 10000 for better usage.

Deal Subedar Deal Subedar
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Hope these advancements also have security features kept in ijd to avoid increase of fraudulent activities.

As we already know,  due to the increase in UPI payment widely offline fraud has drastically increased which is a pain in arse for everyone nowadays.

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