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TMW not refunding or activating my card even after much try

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Deal Subedar
ZitOO

I tried everything from complaint om twitter to rate them on playstore. Eveytime they comes with their usual reply “please wait some exciting upgradation is going on, you will hear from us soon”

I have 18000 in TMW wallet. Please anyone guide. I will pay you some %.

Can not we complain against it anywhere?
These wallets does not come under RBI regulation?

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Deal Subedar Deal Subedar
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Don’t worry! Our platform is just being upgraded technically and we will be back Bigger, Better & Stronger. We sincerely apologize for the inconvenience caused.

We will be notify you once our services are up and running, request you to be patient with us. We are here to help if you have questions about our technical upgradation.

We appreciate your understanding

Deal Subedar Deal Subedar
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Can you lodge complaint with Online consumer forum? Does it work?

Deal Subedar Deal Subedar
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Or can we complain it to issuing bank of the card??

Mobile Guru Mobile Guru
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ZitOO wrote:

@getready @Roushh please guide me

Not sure what’s going on with TMW..haven’t used their services for a while

Deal Subedar Deal Subedar
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getready wrote:

Not sure what’s going on with TMW..haven’t used their services for a while

They are giving customers to wait months and months

Mobile Guru Mobile Guru
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ZitOO wrote:

They are giving customers to wait months and months

I am not an expert regarding this
But read this
https://cms.rbi.org.in/cms/Documents/en-US/Ombu...
https://cms.rbi.org.in/cms/Documents/en-US/Bank...
And this for filing a complaint
https://cms.rbi.org.in/cms/IndexPage.aspx?aspxe...

// Point (d) under prepaid payment instruments
Non-Transfer / Refusal to transfer/ failure to transfer within reasonable time, the balance in the Prepaid Payment Instruments to the holder’s ‘own’ bank account or back to source at the time of closure, expiry of validity period etc., of the Prepaid Payment Instrument
//

Deal Subedar Deal Subedar
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getready wrote:

I am not an expert regarding this
But read this
https://cms.rbi.org.in/cms/Documents/en-US/Ombu...
https://cms.rbi.org.in/cms/Documents/en-US/Bank...
And this for filing a complaint
https://cms.rbi.org.in/cms/IndexPage.aspx?aspxe...

// Point (d) under prepaid payment instruments
Non-Transfer / Refusal to transfer/ failure to transfer within reasonable time, the balance in the Prepaid Payment Instruments to the holder’s ‘own’ bank account or back to source at the time of closure, expiry of validity period etc., of the Prepaid Payment Instrument
//

Thanks a lot

Pro Critic Pro Critic
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ZitOO wrote:

@getready @Roushh please guide me

I have never used TMW so I have no idea what is this all about. Sorry mate, can’t help with this.

Deal Subedar Deal Subedar
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Roushh wrote:

I have never used TMW so I have no idea what is this all about. Sorry mate, can’t help with this.

Leave TMW. Kindly Just guide me in general if a prepaid wallet block your wallet balance citing any bogus issue like their technical problem or anything and does not allow customer to withdraw their money. Where should I escalate the issue after their customer care? they are giving time nothing else

Entertainer Entertainer
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I don’t know if consumer forum will help in this particular type of issue.
Call 1800 11 4000. It’s their toll free customer care number.
They will register a complaint for you if it’s comes under their purview.

They will tell you the process too.
But it might take time,I think.

First they will send a mail from their end and ask you to mail too and give you a docket number and ask you to include that in the mail.

If they don’t reply after specified time, then a compliant via post will have to be sent .

If they still do not reply, then you have to go to court. But the court had a lot of power.

Again all of this only if your issue type comes under their purview.

Deal Subedar Deal Subedar
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ZitOO wrote:

Or can we complain it to issuing bank of the card??

CC to federal bank and rbi in Twitter. You will get immediate response.

There is one more thread, please search.

Deal Cadet Deal Cadet
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ZitOO wrote:

Leave TMW. Just guide me in general if a prepaid wallet block your wallet balance citing any bogus issue like their technical problem or anything and does not allow customer to withdraw their money. Where should I escalate the issue after their customer care? they are giving time nothing else

Have you tried tagging Vinay Kalntri in your posts?

Deal Subedar Deal Subedar
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jileg wrote:

I don’t know if consumer forum will help in this particular type of issue.
Call 1800 11 4000. It’s their toll free customer care number.
They will register a complaint for you if it’s comes under their purview.

They will tell you the process too.
But it might take time,I think.

First they will send a mail from their end and ask you to mail too and give you a docket number and ask you to include that in the mail.

If they don’t reply after specified time, then a compliant via post will have to be sent .

If they still do not reply, then you have to go to court. But the court had a lot of power.

Again all of this only if your issue type comes under their purview.

thanks

Deal Subedar Deal Subedar
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.

Deal Cadet Deal Cadet
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abhishek012 wrote:

Paygyft app now give virtual RuPay card & credit card load money option available.

Enjoy

https://play.google.com/store/apps/details?id=c...

I wonder u are owner of these wallets .
Whenever a new wallet or prepaid card or gift card is launched u are the first to notify diners.
How u r getting info from these unknown companies.
Only possibility you should be owner of these ppis

Community Angel Community Angel
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kirandr221996 wrote:

I wonder u are owner of these wallets .
Whenever a new wallet or prepaid card or gift card is launched u are the first to notify diners.
How u r getting info from these unknown companies.
Only possibility you should be owner of these ppis

https://cdn0.desidime.com/attachments/photos/589721/medium/6165474D6y-Ib7u-UEAA5-R6o.jpg?1570631028

Blogger Blogger
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paise fase hue hai bhai ke

Community Angel Community Angel
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abhishek012 wrote:

Paygyft app now give virtual RuPay card & credit card load money option available.

Enjoy

https://play.google.com/store/apps/details?id=c...

Federal banks prepaid cards/wallets not reliable, refund take 14 working days after we complain through call in case of refund from merchant or failed transactions.

Missing