Does uber provides good service?
13 days left

Uber extreme ride cancellations

234°
Deal Cadet
sb007

I booked a uber ride. 3 drivers cancelled the ride by calling me and asking the drop location. Finally got the 4th cab. This driver also asked me the drop location and came. Finally got a chance to give 1 star to the 4th cab. Request you all to provide 1 star to cab drivers who come to pickup after asking the drop location.

I had planned to book cab well ahead of time as I know this kind of shit happens with the cabs. Wondering how many would have struggled because of this kind of shit service provided by uber.

33 Comments  |  
20 Dimers
  • Sort By
Super Stud Super Stud
Link Copied

They should compensate the customer if the driver cancels and drivers should be charged for this

Deal Subedar Deal Subedar
Link Copied

When they ask you for location 99% chance they will cancel

Cool Cool
Link Copied

Especially during night or if you have to cross Delhi border

Deal Subedar Deal Subedar
Link Copied

Ola Drivers are 2 steps ahead not only do they ask for drop location they also ask payment mode, then ask to pay cash or upi to them instead of paying through ola.

Deal Subedar Deal Subedar
Link Copied
igen wrote:

Ola Drivers are 2 steps ahead not only do they ask for drop location they also ask payment mode, then ask to pay cash or upi to them instead of paying through ola.

Absolutely Right. I had to go through this situation several times, while returning back from office at 11:00 PM – 12:00 AM in Jan-March 2021. Especially when you’re mentally stressed out due to work and this kind of shit is not tolerable but don’t have a choice when your office is not near to the main road. This is nothing new but no solutions to such problems, writing emails / escalation did no good to Uber / Ola

Cool Cool
Link Copied
Expand
Smak wrote:

Absolutely Right. I had to go through this situation several times, while returning back from office at 11:00 PM – 12:00 AM in Jan-March 2021. Especially when you’re mentally stressed out due to work and this kind of shit is not tolerable but don’t have a choice when you’re office is not near to the main road. This is nothing new but no solutions to such problems, writing emails / escalation did no good to Uber / Ola

Ola/uber complained do nothing
Just consider your vad luck and move on, no point wasting time

Deal Cadet Deal Cadet
Link Copied

Whether we like it or ain’t, the drop location / payment type info requests have now become an (unofficial) integral part of Uber and Ola services.
the drivers go on a cancellation spree and sometimes I wonder if there is no accountability or so to keep a check on the number of cancellations a driver can do in a day?!

Anyways, occasionally when I am not in the mood to go through all this hoopla, I directly ping via the in-chat service the drop location right after the driver is allocated, so that he can cancel it if he doesn’t have the feels for the drop location. bcoz usually it takes driver a few minutes to decide & call me,  then some more time to have a friendly discussion on the call on why they can’t do the pickup and some more more time before they cancel the ride & some more more more time if they weirdly expect us to cancel the ride instead of them doin’ it. And life goes on!! rolleyes 

Deal Subedar Deal Subedar
Link Copied

In some cases they call and ask for drop location and then done come and doesnt even cancel.

So its the user who has to cancel so none of their metrics are impacted.

Deal Lieutenant Deal Lieutenant
Link Copied

these big tech have no accountability and thats why these kind of things happen
there should be proper online complaint system where lack of service should be fined

Cool Cool
Link Copied
SARDARKHAN wrote:

these big tech have no accountability and thats why these kind of things happen
there should be proper online complaint system where lack of service should be fined

They don’t have customer care number or its all not helpful at all

Analyst Analyst
Link Copied

If it is me, I would be happy to wait for my turn (confimed ride after a series of cancellation) than travel with a disgruntled driver.

Deal Newbie Deal Newbie
Link Copied

Happens a lot with me. Anyone having lower than 4.8 is usually not good.

Deal Subedar Deal Subedar
Link Copied

Unless the drivers are punished by giving less rides for a month because of too many cancellations, they continue doing this shit. As I once enquired  them and found out that there are N number of options for drivers to cancel the ride without getting penalised.
Another trend is after enquiring the location, they come to pickup and ask us permission to cancel booking so that the ride can be fulfilled offline and get paid by bypassing Ola/Uber 20% Fee structure.
I agree with such requests only if my booking is without any promos/cashbacks.

Deal Lieutenant Deal Lieutenant
Link Copied
raman12 wrote:

This is a daily affair in Delhi

also in delhi – gurgaon route

my incident was a bit different-
After 2-3 tries one driver came and said he will not go to desired location but can drop me at nearest metro and agreed in 50rs . But what happened is ride got cancelled (dont knw how and why) and he asked me to pay extra 100 rs for cancellation , started arguing and locked the car doors from inside and threatened me that he will call the police .
Finally paid him total 100rs and left away

This incident is of 5-6 years back

Deal Subedar Deal Subedar
Link Copied

Giving bad rating to last driver was a bad choice OP
Complain about first 3 and do not penalize the driver who dropped you

Deal Subedar Deal Subedar
Link Copied

Tell them fairly far location they might be tempted to earn more money. And then when u board they wont have the choice to drop u at your desired location 😂 or waste the time reaching u.

Perfectionist Perfectionist
Link Copied

Uber has been great for us. Rides (even auto) arrive in 2-3 minutes.
Not once have they asked about destination
Even they come inside building if asked

Deal Cadet Deal Cadet
Link Copied
ami123 wrote:

Giving bad rating to last driver was a bad choice OP
Complain about first 3 and do not penalize the driver who dropped you

I clearly mentioned, 4th cab driver also asked me for drop location. Evey driver has his own preference for drop location. We need to give 1 start for who ever asks drop location and comes for pickup. Hope that makes sense.

There is no option to complain the drivers who cancelled the ride. The data is on uber systems and they have to take action.

Deal Cadet Deal Cadet
Link Copied
avgn wrote:

Uber has been great for us. Rides (even auto) arrive in 2-3 minutes.
Not once have they asked about destination
Even they come inside building if asked

I think you are on Mars. Just kidding wink

Deal Newbie Deal Newbie
Link Copied

Cancelation due to drop location is frequent. Especially when it rains in Bangalore, no bus and no ola/uber.

Asking cash instead of ola/uber channel is understandable during this petrol price hike. These companies haven’t increased the fares and they are deducting their commissions also.

Prefer Quickride instead of ola/uber. Usually office guys offering their vehicle empty seats at nominal pricing.

Deal Subedar Deal Subedar
Link Copied
avgn wrote:

Uber has been great for us. Rides (even auto) arrive in 2-3 minutes.
Not once have they asked about destination
Even they come inside building if asked

This trend is catching up pretty fast with Uber also. Ola always has less fulfillment rate than Uber in my case. It’s better not to talk about Autos on any platforms, Even after losing their business to cabs some of these idiots still didn’t change much and continue with their trademark chillar practises.

Deal Subedar Deal Subedar
Link Copied
Expand
sb007 wrote:

I clearly mentioned, 4th cab driver also asked me for drop location. Evey driver has his own preference for drop location. We need to give 1 start for who ever asks drop location and comes for pickup. Hope that makes sense.

There is no option to complain the drivers who cancelled the ride. The data is on uber systems and they have to take action.

4th driver ne apko drop kark galti kiya😂😂

Deal Lieutenant Deal Lieutenant
Link Copied

I have used frequently in both Chennai & Bangalore….. Uber is shit in Chennai… Every driver asks for cash and drop location… I cheat them easily by selecting cash mode and apply uber credits so that it will come to 0… I will show ! after end of ride if they scream bout cash … It’s pretty smooth here in Bangalore…. Prob is demand is heavy most of the times

Deal Cadet Deal Cadet
Link Copied
Expand
ami123 wrote:

4th driver ne apko drop kark galti kiya😂😂

Please someone explain him what I am trying to say. I can’t explain more joy

Deal Cadet Deal Cadet
Link Copied

Can’t believe 33% voted yes. These days the service is so worse. Not a single driver agreeing for online payment.

Deal Cadet Deal Cadet
Link Copied
ashishs2789 wrote:

Cancelation due to drop location is frequent. Especially when it rains in Bangalore, no bus and no ola/uber.

Asking cash instead of ola/uber channel is understandable during this petrol price hike. These companies haven’t increased the fares and they are deducting their commissions also.

Prefer Quickride instead of ola/uber. Usually office guys offering their vehicle empty seats at nominal pricing.

I don’t agree with statement on asking cash. I think they are doing to avoid tax. Normal salaried person gets salary every 30 days only. Why they need money in hand daily.

Cool Cool
Link Copied
andromeda wrote:

If it is me, I would be happy to wait for my turn (confimed ride after a series of cancellation) than travel with a disgruntled driver.

This is difficult when you are booking for a relative or you are more than 1 rider

Analyst Analyst
Link Copied
Expand
raman12 wrote:

This is difficult when you are booking for a relative or you are more than 1 rider

I rarely get such situations. But I keep things clear upfront if I’m booking for someone. Uber or its drivers will/may have many ifs and buts. But I usually have little more than that covering all the corner cases.

These days I’m not taking much pressure; like booking tatkal ticket, uber, ola, flash sales etc

Missing