Unable to add Airtel Axis cc under hdfc billpay

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yogobit460

Tried to add Airtel Axis cc multiple times but getting following error. Saw an 8 month old post here with same query,a user replied since it's a new cc hence billpay portal l unable to identify cc bin. But same issue persists 2 years after card launch?

Edited20230318103529

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Card was launched in last march only , not 2 years ago.
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I have added it long ago...no issues seen so far 

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KingRocks wrote:

I have added it long ago...no issues seen so far 

Maybe yours was a visa variant & mine is a mastercard

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yogobit460 wrote:

Maybe yours was a visa variant & mine is a mastercard

Ohh okay...see if you can request for Visa then

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KingRocks wrote:

Ohh okay...see if you can request for Visa then

So in hdfcbillpay we can't add Mastercard only visa?

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Try adding via HDFC mobile banking app. 

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Shubham_G wrote:

Try adding via HDFC mobile banking app. 

Hdfc replied saying this variant is not supported, if anyone could share screenshot of airtel axis card added under hdfc billpay I could share with hdfc Escalation desk 

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KingRocks wrote:

I have added it long ago...no issues seen so far 

could you share the screenshot of airtel axis card added under hdfc billpay I could share with hdfc Escalation desk

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yogobit460 wrote:

could you share the screenshot of airtel axis card added under hdfc billpay I could share with hdfc Escalation desk

I have a visa variant which gets linked properly. You can use cheq to get the rewards instead of hdfc billpay

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Shubham_G wrote:

Try adding via HDFC mobile banking app. 

Tried & got error

20230322102751

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Keep trying bro after few days, I too faced same issue but added it finally

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22sumit wrote:

Keep trying bro after few days, I too faced same issue but added it finally

Please can you share added biller picture, was it same airtel axis Mastercard?

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yogobit460 wrote:

Please can you share added biller picture, was it same airtel axis Mastercard?

image

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22sumit wrote:
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Firstly thank you, but since complete card details is hidden, I can't use as proof.

If I would get a bigger screenshot of mastercard variant with first 4 digits visible along with some kind of identification (like customer id) which I could send to hdfc grievance redressal.

Apologize in advance for the trouble

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yogobit460 wrote:

Firstly thank you, but since complete card details is hidden, I can't use as proof.

If I would get a bigger screenshot of mastercard variant with first 4 digits visible along with some kind of identification (like customer id) which I could send to hdfc grievance redressal.

Apologize in advance for the trouble

the last 4 digits of my card won't be of any help to u and other digits are masked by default.
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22sumit wrote:
the last 4 digits of my card won't be of any help to u and other digits are masked by default.

Could you please confirm you have the mastercard variant?

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yogobit460 wrote:

Could you please confirm you have the mastercard variant?

nope, it's visa
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