Amazon gc error - Sorry, we are unable to add this gift card to your account. Please try again after some time.

281°
Missing
Deal Cadet
50
185
1

I received my order of physical GC’s https://www.desidime.com/forums/hot-deals-onlin...

However when I try to add it to my account I get the below error, I have rechecked the gc code(combination of 14 numbers and letters without any hypen) and tried to add multiple times however still getting the same error.

Sorry, we are unable to add this gift card to your account. Please try again after some time.

I have opened a ticket with amazon, was wondering if anyone else has got the same error and has any clue?

28 Comments  |  
15 Dimers
Missing
Deal Cadet
0
561
13

there are two codes written on GC, one is gift card ID and other is Gift card code. You need to add gift card code to amazon pay. Are you sure you are entering the correct one ? If yes then only customer service can help.

Missing
Deal Cadet
109
633
13
digyvijaykr wrote:

there are two codes written on GC, one is gift card ID and other is Gift card code. You need to add gift card code to amazon pay. Are you sure you are entering the correct one ? If yes then only customer service can help.

Gift card Id – 16 DIGITS

Gift card code – 14 DIGIT

As he said entered 14 digits so its gift card code.

Contact CUSTOMER CARE

OR

TRY AFTER SOME TIME

OR

TRY IN OTHER ACCOUNT

Missing
Deal Cadet
50
185
1
Expand
Shahskm wrote:

Gift card Id – 16 DIGITS

Contact CUSTOMER CARE

OR

TRY AFTER SOME TIME

OR

TRY IN OTHER ACCOUNT

Tried all 3, same error in other account and after trying with a gap of 18 hours. Now waiting on response to my ticket, I have added gc numerous times but got this error for the first time and hence posted here.

Missing
suspended
64
456
3

Try on website once instead of app

Missing
Deal Cadet
114
326
3

Same is happening with me & am getting same error as mentioned. I ordered physical gift card of 3000 (1000x 3)

All 3 showing same error. Complaint to CC bit nothing now yet. Had blocked my money😥

Missing
Deal Cadet
50
185
1
abhinavagg94 wrote:

Same is happening with me & am getting same error as mentioned. I ordered physical gift card of 3000 (1000x 3)

All 3 showing same error. Complaint to CC bit nothing now yet. Had blocked my money😥

Thanks for the confirmation, so mine is not an isolated case, since Amazon markets and packages this as gifts for Diwali this is even more embarrassing, if it does not work out of box.

Missing
Deal Lieutenant
214
5245
102
Expand
ctrlshiftdel wrote:

Thanks for the confirmation, so mine is not an isolated case, since Amazon markets and packages this as gifts for Diwali this is even more embarrassing, if it does not work out of box.

first check the balance in that GC.

Missing
Deal Subedar
11
1551
16

Add hypen after first 4 letter and before last 4 letter and try.

Missing
Deal Cadet
114
326
3
JaiKrish1031 wrote:

Add hypen after first 4 letter and before last 4 letter and try.

?? pls explain

Missing
Deal Cadet
50
185
1
Expand
aswaniexpress wrote:

first check the balance in that GC.

Interesting, how exactly do you check balance without redemption or adding to account working?

Missing
Deal Cadet
50
185
1
Expand
JaiKrish1031 wrote:

XXXX-YYYYYY-ZZZZ add hypen in this format and try.

Tried that by adding hyphen after first 4 and before last 5/last 4 , still same error

Missing
Deal Subedar
57
1179
12
Expand
ctrlshiftdel wrote:

Tried that by adding hyphen after first 4 and before last 5/last 4 , still same error

PM me your gift card code and I’ll try adding in my account.
I’ll let you know the outcome in both cases of success or failure.

Missing
Super Moderator
198
17450
323

I suggest you buy a 10 Rs. e gift card from amazon and try adding it to your account. This way you can see whether something is wrong with amazon system or specifically with your cards.
Two months back I was unable to add my GCs for few hours and had to make payment by credit card, after few hours the issue resolved on its own.

Missing
Deal Cadet
114
326
3
cm4444 wrote:

I suggest you buy a 10 Rs. e gift card from amazon and try adding it to your account. This way you can see whether something is wrong with amazon system or specifically with your cards.
Two months back I was unable to add my GCs for few hours and had to make payment by credit card, after few hours the issue resolved on its own.

other gift cards can be successfully added only except this which i had got physically from them

Missing
Deal Cadet
114
326
3

pls someone if they got any resolution. do let me know or comment here !! thanks …already my 3k stuck !

Missing
Deal Subedar
164
1567
22
abhinavagg94 wrote:

pls someone if they got any resolution. do let me know or comment here !! thanks …already my 3k stuck !

Am suggest u to contact customer care. They help u to add your GV

Otherwise tweet him on Twitter. Twitter team is very responsive and knowledge full

Missing
Deal Cadet
114
326
3
Expand
ctrlshiftdel wrote:

Thanks for the confirmation, so mine is not an isolated case, since Amazon markets and packages this as gifts for Diwali this is even more embarrassing, if it does not work out of box.

mine added successfully now. do check yours! i think issue which was there has been rectified now finally !!

Missing
Deal Cadet
3
525
5
Expand
abhinavagg94 wrote:

mine added successfully now. do check yours! i think issue which was there has been rectified now finally !!

It has happened previously also , no one was able to add any gv for some time

Missing
Deal Lieutenant
214
5245
102
abhinavagg94 wrote:

pls someone if they got any resolution. do let me know or comment here !! thanks …already my 3k stuck !

did you check the balance in GC ?

Missing
Deal Subedar
57
1179
12
Expand
abhinavagg94 wrote:

other gift cards can be successfully added only except this which i had got physically from them

Physical gift cards at Diwali time are always a mess. I had ordered 7500 worth gift cards on Diwali 2 years ago and ran into problems after delivery. Raised issue with their highest escalation team and with no solution even after several days and they only asking for more days at each interaction pissed me. That was the last time I ordered and vowed never to order again. Amazon is apt at messing your Diwali

Missing
Deal Cadet
50
185
1
Expand
abhinavagg94 wrote:

mine added successfully now. do check yours! i think issue which was there has been rectified now finally !!

Mine still not working.

On entering the details on page to check balance I get invalid card error.

Missing
Deal Hunter
231
5184
39
Expand
ctrlshiftdel wrote:

Mine still not working.

On entering the details on page to check balance I get invalid card error.

Did it worked now? This is a scary issue since I bought gift cards 1000 each for 10% cashback

Missing
Deal Subedar
19
1450
7

Mine is also not working…It seems they have not loaded the gift cards before despatch

Missing
Deal Newbie
275
30
1

I also have the same problem. If anyone gets any solution, please share. Thanks.

Missing
Deal Newbie
50
20
0

hellow i see these thrade on amazon diwali physical gift card. will your issue resolved as i also get same error.. what i do to solve these issue ?

Missing