Unable to find Razorpay in RBI CMS list of entities

125°
Deal Cadet
mango-man

I want to file a complaint with RBI against Razorpay for refund not received for a failed transaction. But in the RBI CMS portal, Razorpay is not there in the drop-down list of entities against whom a complaint can be lodged. How do I lodge the complaint?


Note that the list contains not just banks, NBFCs or payment operators but also other companies totally unrelated to RBI’s regulations. Still, Razorpay seems to be missing. The drop-down list doesn’t have option to search for a specific entity, so had to scroll through the entire list, yet couldn’t find Razorpay.

Expired
8 Comments  |  
6 Dimers
  • Sort By
Pro Tech Guru Pro Tech Guru
Link Copied

Merchant or Gateway not refunded ? May be txn success from razorpay 

Deal Cadet Deal Cadet
Link Copied

Razorpay was the gateway. UPI payment was processed successfully by my bank via Gpay. But transaction failed on razorpay gateway after being redirected from Gpay to razorpay payment page. 

Bank says payment successfully processed from their end, gave RRN as transaction proof and asked me to contact Razorpay for refund. But razorpay support says that they never received the payment in the first place, so can’t process a refund.

View 2 more replies
Generous Generous
Link Copied

I have 6k stuck in snappay and mobikwik pipeline.. mobi say success.. snap say fail.. waiting since 12 march
. Not sure who is at fault.. mobi still enquiring since month

Generous Generous
Link Copied

How much time i can give before complain to who?

Finance Mentor Finance Mentor
Link Copied

rbi takes complaints after 30 days. 

Spearhead Spearhead
Link Copied
plus1
replyuser
Click here to reply
Reply