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Unauthorised debit from bank account when transaction done on PAYTM

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Deal Lieutenant
jango

Today 11.14 am I tried to add Rs400 in Paytm wallet.
Transaction failed.
https://cdn0.desidime.com/attachments/photos/637007/medium/2272762c2hTQSC.jpg?1600245459
@ 11.24 I got an SMS in my mobile
Thank you for using your SBT Debit Card 521XXXYYYY for a purchase worth Rs344 on POS 11273933 at ONE97 COMMUNICATIONS L NOIDA IND txn# 51637977YYY.

I had only used OTP in Paytm app & how can money be debitted for failed transaction, That too a diff amount

Now whom should I complain to? Paytm or Bank

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Deal Cadet Deal Cadet
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do complaint in paytm as well bank cc 18004253800

Blogger Blogger
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i have 7 rs in paytm wallet i tried to add 3 rs ti it via net banking so i can do recharge of rs 10
but wtf 3rs got deducted and also received sms regarding same from SBI

but wallet still has 7rs

what if i had added large amount 500+

whom to complain // what to do ?

Deal Lieutenant Deal Lieutenant
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@Desi Net Worm

*ONE97 COMMUNICATIONS L NOIDA IND txn# 51637977YYY

Who is dis ? Is it Paytm

Deal Lieutenant Deal Lieutenant
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I have already DM Paytm on Twitter,
No reply yet.

Deal Lieutenant Deal Lieutenant
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@jango wrote:

I have already DM Paytm on Twitter,
No reply yet.


Tweet them @paytmcare !!
They’ll reply for sure !!

#Hustle

Deal Lieutenant Deal Lieutenant
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@jango wrote:

@Desi Net Worm
*ONE97 COMMUNICATIONS L NOIDA IND txn# 51637977YYY


Who is dis ? Is it Paytm


ONE97 is Paytm holding Company !!

Deal Subedar Deal Subedar
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@jango within 24 hour either it will be added in your paytm or else within 48 hours credited back to your bank.

not to worry the txn is for paytm be assured,

Deal Lieutenant Deal Lieutenant
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@Hustler wrote:

ONE97 is Paytm holding Company !!


@Abhinav Singh wrote:

@jango within 24 hour either it will be added in your paytm or else within 48 hours credited back to your bank.

not to worry the txn is for paytm be assured,


Thanx @Abhinav Singh & @Hustler for the help

The fact that transaction for 400 failed & 344 debitted, seemed like some sort of trouble.

Deal Subedar Deal Subedar
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yup why don’t you check you bank statement and paytm wallet transaction statement check the transaction ids.

Deal Subedar Deal Subedar
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@jango SBT ?

jaango evidunna 4m kochi ?:-)

It happens for failed transactions.U may get refund within 7 days.

But @paytm can credit this cash into ur wallet.Create a ticket

Deal Lieutenant Deal Lieutenant
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@altecher wrote:

@jango SBT ?

jaango evidunna 4m kochi ?:-)


It happens for failed transactions.U may get refund within 7 days.

But @paytm can credit this cash into ur wallet.Create a ticket


From Calicut

Deal Lieutenant Deal Lieutenant
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@Abhinav Singh wrote:

yup why don’t you check you bank statement and paytm wallet transaction statement check the transaction ids.


Since transaction failed, no transaction id seen in Paytm (only order id seen )

Deal Subedar Deal Subedar
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@jango wrote:

@Abhinav Singh wrote:

yup why don’t you check you bank statement and paytm wallet transaction statement check the transaction ids.


Since transaction failed, no transaction id seen in Paytm (only order id seen )


dm paytmcare on twitter to ask for txn id as it seems fishy https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

Deal Cadet Deal Cadet
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I didn’t get it..
You did recharge for 400 and the deducted amount is 344/-..????how come..?
Is there any loot/deal going on where they are providing10-15percent cash back.?

Deal Lieutenant Deal Lieutenant
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@hg916 wrote:

I didn’t get it..
You did recharge for 400 and the deducted amount is 344/-..????how come..?
Is there any loot/deal going on where they are providing10-15percent cash back.?


Nope I tried to add Rs 400 to wallet, but transaction failed

After a few minutes I get an sms that 344 has been successfully debited.
..?.???

Deal Cadet Deal Cadet
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@jango wrote:

@hg916 wrote:

I didn’t get it..
You did recharge for 400 and the deducted amount is 344/-..????how come..?
Is there any loot/deal going on where they are providing10-15percent cash back.?


Nope I tried to add Rs 400 to wallet, but transaction failed

After a few minutes I get an sms that 344 has been successfully debited.
..?.???


Had you done another transaction too for 344??
If no, then I find it quite weird..!

Deal Lieutenant Deal Lieutenant
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@hg916 wrote:

@jango wrote:

@hg916 wrote:

I didn’t get it..
You did recharge for 400 and the deducted amount is 344/-..????how come..?
Is there any loot/deal going on where they are providing10-15percent cash back.?


Nope I tried to add Rs 400 to wallet, but transaction failed

After a few minutes I get an sms that 344 has been successfully debited.
..?.???


Had you done another transaction too for 344??
If no, then I find it quite weird..!


Nope

Deal Lieutenant Deal Lieutenant
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Don’t worry… You will get refund in bank or Paytm cash in 2-4 Days

Deal Cadet Deal Cadet
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@jango wrote:

@Desi Net Worm
*ONE97 COMMUNICATIONS L NOIDA IND txn# 51637977YYY


Who is dis ? Is it Paytm


ys its paytm account

Deal Newbie Deal Newbie
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Did you get your money back?

Deal Newbie Deal Newbie
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chillre nan magne le….
account number kalsoo 3 rs nan haktini..@@@@@.rogerthat

Deal Newbie Deal Newbie
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Unauthorised debit on my account

Deal Newbie Deal Newbie
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08.12.2019 2200 debited my a/c number through paytm plz refund my money.Txn#556265 atHDFS2108

Deal Newbie Deal Newbie
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Please forward to the concerned team and don’t take advantage because of lockdown….I received the following message:

Dear Customer,
thank you for downloading sports from One97.
You have been charged Rs. 5
Your balance is Rs. 79.11

How dare can anyone do this???? I have not downloaded any Sports from One97…This message was sent on my Idea number and my balance has been deducted….I don’t even know who to contact My phone provider or Paytm….

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