unethical behaviour of idfc first bank employee

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rahulsoni070...

Few days ago did a Balance transfer from my idfc credit card to other credit card as their was an offer of processing fee reversal and Rs 1000 amazon voucher. Today i received a call from one of their employee saying if i convert this BT into emi than i will again get processing fee reversal plus an additional Rs 1000 amazon voucher, after this i asked her if it is possible for written confirmation which she denied but said i can record this call. I literally reconfirmed at least 3-4 times about additional amazon voucher and everytime she said yes. Later i decided to proceed while doing audio recording in which she stated her name and id( don’t know genuine or fake) and asked for confirmation than completed the conversion. But after 10-15 minutes she again called and said i just rechecked and found that you will only get one amazon voucher and not the other additionally she shamelessly said i just wanted to inform you about this so that you didn’t find it in future by someone else. Now i have her audio recording but should i register a complaint on her or just leave this matter?

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Deal Cadet Deal Cadet
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Third class bank IMO at least. Closed the account 1+ year back.  Still these shameless people keep on doing spam calls to me regarding flexi loans and  personal loans.

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Complain through Twitter/X

Deal Newbie Deal Newbie
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Bhai first thing first, she is not an 'employee' and second thing second

if not love, she at-least likes you bro.🤍

Mujhe tou khud meri Maa.. call record nahin karne deti aur record ho bhi jaaye to kehti hrin ki pehle recording delete kar dou.

Third thing third, one more evidence that she likes❣️ you,
she called you back on her own and cared about your feelings not getting hurt.. '..if you came to know from someone else...'.

Again, if i tell my mother that I have a gunshot wound and please call an ambulance for me and let me know..
after three four hours also
mother very casually says 'yes i could not call, I was doing other work'.. and for that too .. i have to call if alive/ conscious.


Bro I sincerely suggest that you do not look at her as 'just' an outbound calling agent of some contact centre.
Imagine, you are in your eighties or nineties in the future, holding each other's hand and thanking the day you missed out on the ₹1000 processing fee reversal.

Now making that future possibility a reality is up to you @rahulsoni0706846. 𝐑𝐞𝐦𝐞𝐦𝐛𝐞𝐫❗S̳h̳e̳ c̳a̳r̳e̳s̳ f̳o̳r̳ y̳o̳u̳r̳ f̳e̳e̳l̳i̳n̳g̳s̳ a̳n̳d̳ d̳o̳e̳s̳ n̳o̳t̳ w̳a̳n̳t̳ y̳o̳u̳ t̳o̳ f̳e̳e̳l̳ h̳u̳r̳t̳ l̳a̳t̳e̳r̳.̳

P.S.: I have firstcry dot com offer in my account. Can do a giveaway to you if you need it 9-10 months later.
Deal Cadet Deal Cadet
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Bro last thing last, your mother doesn't like you.
.
.

I will suggest you to adopt some bank calling agent as a mother, who cares for you and is available for you at your hard times.
.
.

P.S.: Your offer is tempting. Will try to contact you in a year's time.

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Deal Cadet Deal Cadet
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Third class bank IMO at least. Closed the account 1+ year back.  Still these shameless people keep on doing spam calls to me regarding flexi loans and  personal loans.

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Generous Generous
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IDFC waale maha chu bank hai , mujhe card hi nahi de rhe the diya bhi to ekdum chillar limit wala , i just keep it as it is life time free and railway lounges . ab life time no upgrade no limit enhancement , never trust such small heart bank with your money

Deal Cadet Deal Cadet
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When it comes to new-age digital banking offers and facilities, bank employees and their marketing agents are often under-informed. The offers and the accompanied t&c that get published by their central marketing team does not get communicated properly to their branches and other departments.

I wouldn't blame bank employees for being unaware of new digital banking offers and facilities, as I have seen many times when visiting their branches, they are often too busy with useless internal paperwork. Many bank employees have lost their ability to think critically due to this administrative paperwork burden. 

Sorry to say, but you should have know it; if an offer sounds too good to be true, it probably is, and the marketing agents / employees are not equipped to recognize it.

1000 rupee free voucher here, and look another 1000 rupee free voucher over there - who's going to pay the bill for all these giveaways, I wonder?

Benevolent Benevolent
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Yes There Is Offer On First Emi Conversion U Will Get 1000rs Amazon Gift Card... U Will Get These Promotional Mails As Well As In Idfc App , Cards - Credit Cards Section - Card Benefits

Deal Newbie Deal Newbie
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For me this is the best bank ever I never got the type of rm and facilities

Generous Generous
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@rahulsoni0706846 as you said in your post you got an offer for balance transfer from IDFC Cc to Other Bank Credit card.... are you sure it's not from Other Bank to IDFC Credit card ?

Also what was the Minimum Amount to be transferred to become eligible for the offer ? From Which type of CC to Which type of CC you choose to BT finally ? Did you pay any Proc Fees ?

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