Hot Deal

Unexpected experience from SBI

514°
Deal Cadet
iron-man

Hi Guys,

Just want to share my experience with sbi.

Compared to all private banks, An sbi branch is near to my home. So, I visit it for regular things like cash deposit, withdrawals. But employees behaviour,response and timings always pissed me.

I controlled my anger without escalating or anything.
But recently they have been freezing my account stating to update my pan details, even though I submitted my Pan to them more than 10 times  both offline and online.

So, this time instead of going to branch and updating them with my pan details. I searched for escalation/grievances mail and dropped a mail as below image on 03/mar

I haven’t got any auto-triggered mail or ticket Id stating issue raised. I thought this is how PSU banks are and left the issue disheartened.

To my surprise. Today afternoon, SBI district head called me and asked about concern stating they got escalation from state regional office, conveyed apology and said further enquiry will be put on respective branch.

Later my branch SBI manager called me and conveyed apology and treated me as VIP and updated my pan in seconds.


You can find sbi escalation mail IDs from below link

https://sbi.co.in/web/customer-care/addresses-a...https://cdn0.desidime.com/attachments/photos/748979/medium/IMG_20220305_221639.jpg?1646498890

Expired
50 Comments  |  
20 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

I may be wrong but Moral of the story

PSU Banks are changing and caring customers

Deal Subedar Deal Subedar
Link Copied
iron-man wrote:

I may be wrong but Moral of the story

PSU Banks are changing and caring customers

They aren’t changing by themselves. Being forced to change by customers like op.

Pro Shopping Friend Pro Shopping Friend
Link Copied
iron-man wrote:

I may be wrong but Moral of the story

PSU Banks are changing and caring customers

I am facing a issue too I opened my account with sbi on 4th feb but I haven’t received my atm card yet.
It was issued on 6th feb but was never dispatched I got my cheque book but no sign of atm.

Went to branch many times but they say we don’t have idea of the issue they say we can’t see any tracking id.
I raised a complain online also but they close it with a note “approved” don’t know what the heck it means upon calling they say it’s it means you have to visit branch 😛.
Now I don’t even feel like going there.

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

I am facing a issue too I opened my account with sbi on 4th feb but I haven’t received my atm card yet.
It was issued on 6th feb but was never dispatched I got my cheque book but no sign of atm.

Went to branch many times but they say we don’t have idea of the issue they say we can’t see any tracking id.
I raised a complain online also but they close it with a note “approved” don’t know what the heck it means upon calling they say it’s it means you have to visit branch 😛.
Now I don’t even feel like going there.

So your SBI gave you a grand welcome in its own style. Do you have internet banking??

Deal Lieutenant Deal Lieutenant
Link Copied

Last year I went to take Rupay card. They simply denied. Made complaint on their portal. Got card without any application within 7 days at my address. sweat_smile

Deal Lieutenant Deal Lieutenant
Link Copied
bohemian wrote:

Last year I went to take Rupay card. They simply denied. Made complaint on their portal. Got card without any application within 7 days at my address. sweat_smile

What’s life with out surprises smile

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
decideaim wrote:

What’s life with out surprises smile

They work,  They need some push from back smile

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
decideaim wrote:

So you SBI gave you a grand welcome in its own style. Do you have internet banking??

That’s another story in short they gave me viewing rights only even I selected full transaction right’s via yono had to visit 2-3 times for that also followed by a written application to which finally I have full access now.

I think these branches are sponsored by foot-wear companies as many slippers/shoes gets consumed  by visiting their branches 😝

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

That’s another story in short they gave me viewing rights only even I selected full transaction right’s via yono had to visit 2-3 times for that also followed by a written application to which finally I have full access now.

I think these branches are sponsored by foot-wear companies as they get consumed a lot by visiting their branches 😝

Lol they miss you too often, hence the bank visits.
I think now you can apply online for a card, or do you want some specific card?

Cool Cool
Link Copied

Raising issues in sbi support does help you out a lot.
I did it once to transfer my account and other time for my debit card and both of the time a person from the branch called me and solved my issue without a branch visit.

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
decideaim wrote:

Lol they miss you too often, hence the bank visits.
I think now you can apply online for a card, or do you want some specific card?

Well then hey can offer me a job there or can give me some space in locker room will live there peacefully 😝

What to do about issued card?? I didn’t had any choice of card I think they issued Rupay Global to me. Well If I get a choice will go for best one which I don’t know have any idea of 😜

Kolkata Knight Riders Kolkata Knight Riders
Link Copied

Your E-mail Writing is Just On Point, Awesome Man! 😀     

@iron

Deal Lieutenant Deal Lieutenant
Link Copied
SnippierJoker wrote:

Raising issues in sbi support does help you out a lot.
I did it once to transfer my account and other time for my debit card and both of the time a person from the branch called me and solved my issue without a branch visit.

Account transfer is easy as pie in SBI NetBanking. My account travels all over India on my request, without getting tired.

Cool Cool
Link Copied
Expand
decideaim wrote:

Account transfer is easy as pie in SBI NetBanking. My account travels all over India on my request, without getting tired.

It was back in 2013.
I went to bank and gave them account transfer form. Even after a month it did not happen and they kept blaming the other branch.
Then I just raised a complaint. Got a call from my then home branch and he said sorry he never got the request for account transfer. He gave me the branch email id and asked me to email the document there and the account got transferred in 1 hour.

This was in 2013 when they used to make faces even with physical application and he did it with just an email… stuck_out_tongue_closed_eyes

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

Well then hey can offer me a job there or can give me some space in locker room will live there peacefully 😝

What to do about issued card?? I didn’t had any choice of card I think they issued Rupay Global to me. Well If I get a choice will go for best one which I don’t know have any idea of 😜

As of now rupay platinum is the best as it has double benifit. 20% on Amazon and credit card payment with DC on Paytm for rewards. There are some fuel cards with rewards but fuel rewards are crap anyway.

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
decideaim wrote:

As of now rupay platinum is the best as it has double benifit. 20% on Amazon and credit card payment with DC on Paytm for rewards. There are some fuel cards with rewards but fuel rewards are crap anyway.

Online only these 4 options are there for debit cards

  • Sbi paywave international debit card (visa)
  • Sbi global ncmc card (rupay)
  • Sbi IOCL global contactless card (visa)
  • Sbi IOCL global contactless card (rupay)

Also if I block mu current card and apply for new one are they going to charge me for the previous one too??

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

Online only these 4 options are there for debit cards

  • Sbi paywave international debit card (visa)
  • Sbi global ncmc card (rupay)
  • Sbi IOCL global contactless card (visa)
  • Sbi IOCL global contactless card (rupay)

Also if I block mu current card and apply for new one are they going to charge me for the previous one too??

What kind of account do you maintain, salary?
If they haven’t already charged for the old card, they may charge but no cancellation charges
and your new application will be definitely charged


Rupay platinum needs branch visit for most people. Fortunately i could do it over a call since I knew some people there.

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
decideaim wrote:

What kind of account do you maintain, salary?
If they haven’t already charged for the old card, they may charge but no cancellation charges
and your new application will be definitely charged


Rupay platinum needs branch visit for most people. Fortunately i could do it over a call since I knew some people there.

It’s a saving account to be exact  “DIGITAL SAVING BANK -IND-INR
I am not charged anything yet as I know there’s no issuance charge for the variant they issued me not sure If I cancel they are still gonna charge me AMC.

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

It’s a saving account to be exact  “DIGITAL SAVING BANK -IND-INR
I am not charged anything yet as I know there’s no issuance charge for the variant they issued me not sure If I cancel they are still gonna charge me AMC.

AMC won’t be charged if card is cancelled in the same financial year

Sunrisers Hyderabad Sunrisers Hyderabad
Link Copied

Same happened for obtaining Internet banking facility… Still not able to use SBI internet banking since 3 years just I use that account only for offline ATM transactions… More ever private banks are better …. I use other Banks for internet banking …. SBI staff is not good ….

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
decideaim wrote:

AMC won’t be charged if card is cancelled in the same financial year

Idk what to do know last time when I visited they asked me to check if my atm is returned to the branch (although it’s not even dispatched) if not she asked me to give a application to apply for new one.

As I was going somewhere didn’t had that much time so went off then didn’t visited again yet.
Suggest me what’s the best possible way out.

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

Idk what to do know last time when I visited they asked me to check if my atm is returned to the branch (although it’s not even dispatched) if not she asked me to give a application to apply for new one.
I was going somewhere didn’t had that much time so went off then didn’t visited again yet.
Suggest me what’s the best possible way out.

Make them feel guilty and sorry for your misfortune, you didn’t even get the card. Now when they drown in that mood ask them to atleast do this much and issue a rupay platinum card.

Pro Shopping Friend Pro Shopping Friend
Link Copied
Expand
decideaim wrote:

Make them feel guilty and sorry for your misfortune, you didn’t even get the card. Now when they drown in that mood ask them to atleast do this much and issue a rupay platinum card.

 Besharmo ko kya sharam ayegi unka daily ka hain 😝
They don’t issue platinum cards normally? what’s the criterion for that?

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

 Besharmo ko kya sharam ayegi unka daily ka hain 😝
They don’t issue platinum cards normally? what’s the criterion for that?

For me a jugaad was done since I didn’t give written application and just called, they upgraded my account to platinum variant and issued it directly.

Others got it on requesting it at the bank,  @ontherocks is one of them who tried that way i think, ask him the code for Rupay platinum card or the pro @abhishek012

Deal Lieutenant Deal Lieutenant
Link Copied
Expand
Ash-D wrote:

 Besharmo ko kya sharam ayegi unka daily ka hain 😝
They don’t issue platinum cards normally? what’s the criterion for that?

They only say if you maintain 50000 then only rupay platinum card can be issued. This is their default excuse. But as I said earlier I got JCB rupay platinim without any application. so they need some push 😄
I maintain zero balance

Pro Blogger Pro Blogger
Link Copied
Expand
decideaim wrote:

For me a jugaad was done since I didn’t give written application and just called, they upgraded my account to platinum variant and issued it directly.

Others got it on requesting it at the bank,  @ontherocks is one of them who tried that way i think, ask him the code for Rupay platinum card or the pro @abhishek012

SBI : Bank visit mandatory RuPay-JCB Platinum card code “RPJ”, except salary account holder get online option

SBI full details visit here – https://www.desidime.com/discussions/received-s...

Another SBI RuPay Domestic Platinum card apply process - Bank visit mandatory RuPay-Domestic Platinum card code “REP”.

SBI RuPay-Domestic Platinum full details visit here – https://www.desidime.com/discussions/how-to-app...

One more SBI (Indian Oil) RuPay-DFS Platinum INTL debit card - Bank visit mandatory SBI (Indian Oil) RuPay-DFS Platinum card code “IRP”.

SBI IOCL (Indian Oil) RuPay-DFS Platinum full details visit here – https://www.desidime.com/discussions/how-to-app...

@Ash-D

replyuser
Click here to reply
Reply