UPI failed transaction - how to apply for Refund?

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Deal Newbie
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I am facing an issue of failed UPI transaction for which refund is not received and almost 2 weeks completed. I wrote so many mails to ICICI customer care but no proper response received.

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Deal Newbie Deal Newbie
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Will I receive any compensation along with the refund? As I should have received refund within two working days of txn

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compensation

Don’t think so.

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Benevolent Benevolent
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@abhishek012

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What app did you use and for what?

Deal Newbie Deal Newbie
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Pockets wallet UPI to Lazypay merchant

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I am guessing you have already used that “raise dispute or something like that” option, right?

Deal Newbie Deal Newbie
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yes

Deal Newbie Deal Newbie
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Will that option work?

Deal Newbie Deal Newbie
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Compensation is a secondary thing. I should get the failed txn amount sweat_smile sweat_smile

Deal Cadet Deal Cadet
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If there is a delay of more than 5 days in refund, then compensation theory applies. I kept following up with DBS for days but only got standard reply that ticket is opened. Then i left for a week or so and finally got there transaction refunded along with compensation after 2.5 weeks.

Deal Newbie Deal Newbie
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Should I ask for compensation, or will they process it along with the refund? Mine is ICICI bank

Deal Cadet Deal Cadet
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It should be automatic, but if you dont receive along with original amount then do raise the issue with them citing RBI circular or any news article to issue compensation to you.

Deal Newbie Deal Newbie
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Guys I have refund for the failed transaction after 15 working days. But no compensation amount received pensive
Should I ask for it? If so, shall I send mail to Ombudsman pls suggest

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