UPI transaction failed ? No refund ? Now live track & raise complaint through UPI apps

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abhishek012

UPI Transaction failed ? No refund ? Now live track and raise complaint through your UPI apps:

Welcome to Unified Dispute and Issue Resolution (UDIR) system for UPI or also called online dispute resolution (ODR) system for UPI.

    Few months back, NPCI CEO said, The in-app UPI UDIR feature is expected to resolve 80-90% of payment failures in real time. "80-90% of disputes caused by payment issues between a variety of participants of the large supply chain of UPI ecosystem will get resolved online,"

    Customers will no longer be required to call the bank or contact merchants for payment disputes. Rather, users will be able to get all assistance on the UPI app itself.

      UDIR is an automated, single-channel redressal system designed to seamlessly address customer issues and complaints regarding pending transactions and provide speedy dispute resolution online instead of manual file-based processes.

      The Complaint Management System allows customers to raise a complaint directly through the UPI app, which is then assigned to the relevant bank/PSP involved in the transaction through an automated manner for resolution.

      There are three functionalities enabled currently through UDIR -

      Status finalisation for pending transactions

      Confirmation of refund credit to the remitters’ bank account in case of failed transactions.

      The ability for consumers to raise complaints can be resolved in an automated manner by the respective banks/PSPs.

      List of Banks live on Unified Dispute & Issue Resolution (UDIR) - September 22 -
      Sr. No. Name of Banks #
      1 Abhyudaya Co-operative Bank Ltd
      2 Andhra Pradesh Grameena Vikas Bank
      3 AU Small Finance Bank
      4 Axis Bank Ltd.
      5 Bandhan Bank
      6 Bank of Baroda
      7 Bank of India
      8 Baroda Gujarat Gramin Bank
      9 Bassein Catholic Co-operative Bank
      10 Bharat Co-Operative Bank (Mumbai) Ltd
      11 Canara Bank
      12 Central Bank Of India
      13 Chaitanya Godavari Grameena Bank
      14 Citibank
      15 City Union Bank
      16 Cosmos Bank
      17 CSB Bank
      18 DCB Bank
      19 Dhanlaxmi Bank Ltd
      20 Equitas Small Finance Bank
      21 ESAF Small Finance Bank
      22 Federal Bank
      23 Fincare Small Finance Bank Ltd
      24 GP PARSIK BANK
      25 HDFC Bank Ltd
      26 HSBC
      27 ICICI Bank
      28 India Post Payment Bank
      29 Indian Bank
      30 Janata Sahakari Bank Ltd. Pune
      31 Karnataka Gramin Bank
      32 Karur Vysya Bank
      33 Kerala Gramin Bank
      34 Maharashtra State Co-op Bank Ltd
      35 Paytm Payments Bank
      36 Punjab and Sind Bank
      37 Rajgurunagar Sahakari Bank Ltd
      38 RBL Bank
      39 SBM Bank India
      40 Shivalik Mercantile Co-operative Bank Ltd
      41 South Indian Bank
      42 Sree Charan Souhardha Co-Operative Bank
      43 Standard Chartered
      44 State Bank of India
      45 Suryoday Small Finance Bank Ltd
      46 SVC Co-operative Bank Ltd
      47 The Ahmedabad District Co-Operative Bank Ltd
      48 The Commercial Co.op.Bank Ltd
      49 The Kalupur Commercial Co-operative Bank Ltd
      50 The Varachha Co-Op Bank Ltd
      51 TJSB Sahakari Bank Ltd
      52 UCO Bank
      53 Veerashaiva Sahakari Bank Ltd
      54 Yes Bank

      Note:

      # These are list of banks live on UDIR (i.e. for status update & credit/ reversal processing for pending transactions) in the current month

      List of APPs live on Unified Dispute & Issue Resolution (UDIR) - September 22 -
      Sr. No. Name of APP #
      1 Axis Bank APP
      2 Citibank APP
      3 Canara Bank APP
      4 Federal Bank APP
      5 Jio Payments Bank APP
      6 HSBC Bank APP
      7 Standard Chartered Bank APP
      8 BHIM APP
      9 Gpay (Live on HDFC handle)
      10 PhonePe
      11 HDFC Bank APP (PayZapp)
      12 ICICI Bank APP
      13 Karur Vysya Bank APP
      14 City Union Bank APP
      15 Equitas SFB Bank APP
      16 SBM BANK INDIA APP
      17 TimePay (Cosmos Co-op Bank)
      18 Groww
      19 Whatsapp (Live on HDFC,ICICI and Axis handle)

      Note:

      # List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR

      Every Months more banks will added on Unified Dispute and Issue Resolution (UDIR) system.
      Expired

      Deal Wiki

      Top Comments
      Pro Blogger Pro Blogger
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      guest_999 wrote:
      So the combination for this to work needs to be: any bank from list 1 + any app from list 2. Right?
      Yes. If you transaction from SBI bank linked with Gpay (HDFC bank handle) + receiver bank is PNB linked with Phonepe (Icici bank handle) then all banks and UPI apps handle should be live on UDIR system.

      We need to wait few more months or a year. So, UDIR system will work properly. 😀
      Helpful Helpful
      Link Copied

      Great news…

      Will there be seperate option for it in the apps?

      12 Comments  |  
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      Helpful Helpful
      Link Copied

      Great news…

      Will there be seperate option for it in the apps?

      Pro Blogger Pro Blogger
      Link Copied
      Snapz wrote:

      Great news…

      Will there be seperate option for it in the apps?

      I guess yes.
      Critic Critic
      Link Copied
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      abhishek012 wrote:
      I guess yes.
      So the combination for this to work needs to be: any bank from list 1 + any app from list 2. Right?
      Pro Blogger Pro Blogger
      Link Copied
      Expand
      guest_999 wrote:
      So the combination for this to work needs to be: any bank from list 1 + any app from list 2. Right?
      Yes. If you transaction from SBI bank linked with Gpay (HDFC bank handle) + receiver bank is PNB linked with Phonepe (Icici bank handle) then all banks and UPI apps handle should be live on UDIR system.

      We need to wait few more months or a year. So, UDIR system will work properly. 😀
      Critic Critic
      Link Copied
      Expand
      abhishek012 wrote:
      Yes. If you transaction from SBI bank linked with Gpay (HDFC bank handle) + receiver bank is PNB linked with Phonepe (Icici bank handle) then all banks and UPI apps handle should be live on UDIR system.

      We need to wait few more months or a year. So, UDIR system will work properly. 😀
      Add this in deal wiki too else some ppl may think just having one of the eligible bank/app is enough to send money anywhere via upi & use this system in case of any issue.
      Deal Subedar Deal Subedar
      Link Copied

      AmazonPay / UPI Not available               

      Strange 😬

      Pro Blogger Pro Blogger
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      beingsr wrote:

      AmazonPay / UPI Not available               

      Strange 😬

      Wait few months, all banks, UPI apps, UPI Wallet, UPI linked credit cards etc will added.
      Generous Generous
      Link Copied

      A welcome decision!!Kudos to NPCI! 🔥More power to Digital India and consumer rights!! 🙌🏼 

      Deal Lieutenant Deal Lieutenant
      Link Copied
      Banks will be like : maro mujhe maro mujhe.
      Merchants will be like : abhi token-token khtm nhi inka aur ye chaalu ho gya
      Pro Blogger Pro Blogger
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      akki.akki wrote:
      Banks will be like : maro mujhe maro mujhe.
      Merchants will be like : abhi token-token khtm nhi inka aur ye chaalu ho gya
      Tokenization ab tak sahi se implement nahi hua hai. 

      Bahot bar card otp page na open hone ka reason Tokenization he hai.

      Amazon still saved our JCB variant cards permanently without token permission.

      Bajaj app also save our card without tokenization.

      Yeh just kuch example hua aur bhi hoga.
      Deal Cadet Deal Cadet
      Link Copied
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      abhishek012 wrote:
      Tokenization ab tak sahi se implement nahi hua hai. 

      Bahot bar card otp page na open hone ka reason Tokenization he hai.

      Amazon still saved our JCB variant cards permanently without token permission.

      Bajaj app also save our card without tokenization.

      Yeh just kuch example hua aur bhi hoga.
      swiggy also save
      Pro Blogger Pro Blogger
      Link Copied
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      guest_999 wrote:
      Add this in deal wiki too else some ppl may think just having one of the eligible bank/app is enough to send money anywhere via upi & use this system in case of any issue.

      More banks and UPI apps now live UDIR system - 

      List of Banks live on Unified Dispute & Issue Resolution (UDIR) - October 22

      Sr. No. Name of Banks #
      1 Abhyudaya Co-operative Bank Ltd
      2 Adarsh Co-Operative Bank Ltd
      3 Ahmednagar Merchant'S Co Operative Bank Ltd
      4 Ahmednagar Shahar Sahakari Bank Ltd
      5 Ajantha Urban Co Op Bank Ltd
      6 Akhand Anand Co-Op Bank Ltd
      7 Akola Janata Commercial Co-Operative Bank
      8 Ambajogai Peoples Co-Operative Bank Ltd
      9 Ambarnath Jai Hind Cooperative Bank Ltd
      10 Andhra Pradesh Grameena Vikas Bank
      11 Andhra Pragathi Grameena Bank
      12 AP Mahesh Bank
      13 Apna Sahakari Bank Ltd
      14 Arunachal Pradesh Rural Bank
      15 Arvind Sahakari Bank Ltd
      16 AU Small Finance Bank
      17 Axis Bank Ltd
      18 Balotra Urban Co-Op Bank Ltd
      19 Banaskantha District Central Co-op Bank
      20 Bandhan Bank
      21 Bank of Baroda
      22 Bank of India
      23 Baran Nagrik Sahkari Bank Ltd
      24 Baroda Gujarat Gramin Bank
      25 Baroda Rajasthan Kshetriya Gramin Bank
      26 Bassein Catholic Co-operative Bank
      27 Bhadradri Co-Operative Urban Bank Ltd
      28 Bharat Co-Operative Bank (Mumbai) Ltd
      29 Bhavnagar DCB
      30 Bhilwara Urban Co-Operative Bank Ltd
      31 Bicholim Urban Cooperative Bank
      32 Canara Bank
      33 Central Bank Of India
      34 Chaitanya Godavari Grameena Bank
      35 Chhatisgarh Rajya Gramin Bank
      36 Chhattisgarh Rajya Sahakari Bank Mydt
      37 Chittorgarh Urban Co-Operative Bank Ltd
      38 Citibank
      39 Citizens Co-Operative Bank Ltd
      40 City Union Bank
      41 Coastal Area Local Bank
      42 Colour Merchants Co-Operative Bank Ltd
      43 Cosmos Bank
      44 CSB Bank
      45 Dapoli Urban Co-Operative Bank Ltd
      46 Dausa Urban Co-Op Bank Ltd
      47 DCB Bank
      48 Deendayal Nagari Sahakari Bank Ltd
      49 Deogiri Nagari Sahakari Bank Ltd
      50 Dhanera Mercantile Co-Op Bank Ltd
      51 Dhanlaxmi Bank Ltd
      52 Equitas Small Finance Bank
      53 ESAF Small Finance Bank
      54 Federal Bank
      55 Fincare Small Finance Bank Ltd
      56 Fingrowth Cooperative Bank Ltd
      57 Gayatri Bank
      58 GP Parsik Bank
      59 Gujarat Ambuja Co-Operative Bank Ltd
      60 HDFC Bank Ltd
      61 Himatnagar Nagarik Sahakari Bank Ltd
      62 HSBC
      63 Hutatma Sahakari Bank Ltd
      64 ICICI Bank
      65 IDFC First Bank
      66 India Post Payment Bank
      67 Indian Bank
      68 Indrayani Co- Op. Bank Ltd
      69 IndusInd Bank
      70 J&K Grameen Bank
      71 Jalgaon Janata Sahkari Bank Ltd
      72 Janata Sahakari Bank Ltd
      73 Jharkhand Rajya Gramin Bank
      74 Jivan Commercial Co-Operative Bank Ltd
      75 Jodhpur Nagrik Sahakari Bank Ltd
      76 Kanaka Mahalakshmi Co-Operative Bank Ltd
      77 Kankaria Maninagar Nagarik Sahakari Bank Ltd
      78 Karnataka Gramin Bank
      79 Karnataka Mahila Sahakara Bank Niyamitha
      80 Karur Vysya Bank
      81 Kerala Gramin Bank
      82 Kolhapur Dist. Central Co-Op. Bank Ltd
      83 Kolhapur Mahila Sahakari Bank Ltd
      84 Kotak Mahindra Bank
      85 Lonavala Sahakari Bank Ltd
      86 Madhya Pradesh Rajya Sahakari Bank Maryadit
      87 Mahanagar Nagrik Sahakari Bank Maryadit
      88 Maharashtra State Co-op Bank Ltd
      89 Mahaveer Cooperative Urban Bank Ltd
      90 Mahila Nagrik Sahakari Bank Mahasamund
      91 Malviya Urban Co-Operative Bank Ltd
      92 Mann Deshi Mahila Sahakari Bank Ltd
      93 Mansing Co-Operative Bank Ltd
      94 Maratha Cooperative Bank Ltd
      95 Meghalaya Rural Bank
      96 Mizoram Rural Bank
      97 Model Co-Op. Bank Ltd
      98 Nagarik Sahakari Bank Maryadit
      99 Nainital Bank
      100 Navi Mumbai Co-Operative Bank Ltd
      101 Navsarjan Industrial Co-Op Bank Ltd
      102 Nutan Nagrik Sahakari Bank
      103 Pali Urban Co-Operative Bank Limited
      104 Palus Sahakari Bank Ltd
      105 Patan Nagarik Sahakari Bank Ltd
      106 Paytm Payments Bank
      107 People's Urban Co-Operative Bank Ltd
      108 Poornawadi Nagrik Sahakari Bank Ltd
      109 Pune Cantonment Sahakari Bank Ltd
      110 Pune Urban Co Operative Bank Ltd
      111 Punjab and Sind Bank
      112 Rajarshi Shahu Sahakari Bank Ltd
      113 Rajasthan Marudhara Gramin Bank
      114 Rajgurunagar Sahakari Bank Ltd
      115 Rajkot District Central Coop Bank
      116 Rajkot Peoples Co-Operative Bank Ltd
      117 Rani Channamma Mahila Sahakari Bank Niyamit
      118 RBL Bank
      119 Sabarkantha District Central Cooperative Bank Ltd
      120 Sadhana Sahakari Bank Ltd
      121 Sadhana Sahakari Bank Ltd Nagpur
      122 Saibaba Nagari Sahakari Bank Maryadit Sailu
      123 Samarth Sahakari Bank Ltd. Solapur
      124 Samata Sahakari Bank Ltd,Mumbai
      125 Saraspur Nagarik Co-Op Bank Ltd
      126 Saraswat Bank
      127 Sardar Bhiladwala Pardi Peoples Coop Bank Ltd
      128 Sardar Vallabhbhai Sahakari Bank Ltd
      129 Sarvodaya Commercial Co Op Bank Ltd
      130 Saurashtra Gramin Bank
      131 SBM Bank India
      132 Shivalik Mercantile Co-operative Bank Ltd
      133 Shivalik Small Finance Bank
      134 Shree Basaveshwar Urban Co-Op Bank Ltd Ranebennur
      135 Shree Kadi Nagarik Sahakari Bank Ltd
      136 Shree Mahalaxmi Urban Co-Op Credit Bank Ltd
      137 Shri Mahila Sewa Sahakari Bank Ltd
      138 Smriti Nagrik Sahakari Bank Maryadit Mandsaur
      139 South Indian Bank
      140 Sree Charan Souhardha Co-Operative Bank
      141 Sri Basaveshwar Bank
      142 Sri Rama Co-Operative Bank Ltd
      143 Sri Sudha Co-Operative Bank Ltd
      144 Sri Vasavamba Co-Op. Bank Ltd
      145 Standard Chartered
      146 State Bank of India
      147 Sudha Co-Operative Urban Bank Ltd
      148 Sunderlal Sawji Urban Co-Op Bank Ltd Jintur
      149 Surat National Co-Operative Bank Ltd
      150 Surat People Cooperative Bank
      151 Suryoday Small Finance Bank Ltd
      152 SVC Co-operative Bank Ltd
      153 Telangana Grameena Bank
      154 Telangana State Co Op Apex Bank
      155 Textile Traders Co-Operative Bank Ltd
      156 Thane Bharat Sahakari Bank Ltd
      157 The A.P. Raja Rajeswari Mahila Co Operative Urban Bank Ltd
      158 The Abhinav Sahakari Bank Ltd., Mumbai
      159 The Adarsh Co-Operative Urban Bank Ltd
      160 The Agrasen Co-Operative Urban Bank Ltd
      161 The Ahmedabad District Co-Operative Bank Ltd
      162 The Ahmedabad Mercantile Cooperative Bank Ltd
      163 The Banaskantha Mercantile Co-Operative Bank Ltd
      164 The Baroda Central Co-Op Bank Ltd
      165 The Baroda City Co.Operative Bank Ltd
      166 The Bhagyodaya Co-Operative Bank Ltd
      167 The Bhavana Rishi Co-Op.Urban Bank
      168 The Business Co Op Bank Ltd
      169 The Chembur Nagarik Sahakari Bank Ltd., Mumbai
      170 The Commercial Co.op.Bank Ltd
      171 The Co-Op Bank Of Mehsana Ltd
      172 The Dahod Mercantile Co-Op Bank Ltd
      173 The Dahod Urban Co-Operative Bank Ltd
      174 The Eenadu Co-Op.Urban Bank Ltd
      175 The Gadchiroli District Central Co-Op. Bank Ltd
      176 The Gandevi Peoples Co Operative Bank Ltd
      177 The Gandhinagar Nagarik Co-Operative Bank Ltd
      178 The Godhra Urban Cooperative Bank Ltd
      179 The Guntur Co-Operative Urban Bank Ltd
      180 The Jalgaon Peoples Co.Op.Bank Ltd
      181 The Jamkhandi Urban Co-Operative Bank Ltd
      182 The Jampeta Co-Operative Urban Bank Ltd
      183 The Junagadh Commercial Co-Operative Bank Ltd
      184 The Kaira District Central Coop Bank
      185 The Kakatiya Co-Operative Urban Bank Ltd
      186 The Kalupur Commercial Co-operative Bank Ltd
      187 The Karnavati Co.Op. Bank
      188 The Khamgaon Urban Co-Operative Bank Ltd
      189 The Kodungallur Town Co-Operative Bank Ltd
      190 The Kolhapur Urban Co-Op Bank Ltd
      191 The Kopargaon Peoples Co Op Bank Ltd
      192 The Kranthi Co-Operative Urban Bank Ltd
      193 The Maharashtra Mantralaya And Allied Offices Co-Operative Bank Ltd
      194 The Mahaveer Co-Operative Bank Ltd
      195 The Mandvi Nagrik Sahakari Bank Ltd
      196 The Municipal Co-Op Bank Ltd
      197 The Nandura Urban Co-Op Bank Ltd. Nandura
      198 The Naroda Nagarik Co-Operative Bank
      199 The National Co Bank
      200 The Navnirman Co-Operative Bank Ltd
      201 The New Urban Co-Operative Bank Ltd Rampur
      202 The Panchmahal District Co- Operative Bank Ltd
      203 The Pavana Sahakari Bank Ltd
      204 The Pimpalgaon Merchants Co-Op Bank Ltd
      205 The Rajasthan State Co-Op Bank Ltd
      206 The Rajkot Commercial Co-Operative Bank
      207 The Sangamner Merchants Co Operative Bank Ltd
      208 The Satara Sahakari Bank Ltd
      209 The Saurashtra Co-Operative Bank Ltd
      210 The Sindhudurg Dcc Bank Ltd
      211 The Sirsi Urban Sahakari Bank Ltd
      212 The Surat District Cooperative Bank
      213 The Surat Mercantile Co-Op Bank Ltd
      214 The Udaipur Urban Co-Operative Bank Ltd
      215 The Udupi Town Co-Op. Bank Ltd., Udupi
      216 The Varachha Co-Op Bank Ltd
      217 The Vijay Cooperative Bank Ltd
      218 The Visakhapatnam Cooperative Bank Ltd
      219 The Vishweshwar Sahakari Bank Ltd. Pune (Multi-State)
      220 Tirupati Urban Co-Operative Bank Ltd
      221 TJSB Sahakari Bank Ltd
      222 UCO Bank
      223 Union Bank Of India
      224 Union Co-Operative Bank Ltd
      225 Urban Co-Operative Bank Ltd Bareilly
      226 Uttarakhand Gramin Bank
      227 Vaishya Nagari Sahakari Bank Ltd
      228 Valmiki Urban Co-Op Bank Ltd.,Pathri
      229 Vardhaman [Mahila] Co-Op. Urban Bank Ltd
      230 Vasai Janata Sahakari Bank Ltd
      231 Vasai Vikas Sahakari Bank Ltd
      232 Veerashaiva Sahakari Bank Ltd
      233 Vikramaditya Nagrik Sahakari Bank
      234 Yes Bank

      Note:

      # These are list of banks live on UDIR (i.e. for status update & credit/ reversal processing for pending transactions) in the current month

      List of APPs live on Unified Dispute & Issue Resolution (UDIR) - October 22

      Sr. No. Name of APP #
      1 Axis Bank APP
      2 Citibank APP
      3 Canara Bank APP
      4 Federal Bank APP
      5 Jio Payments Bank APP
      6 HSBC Bank APP
      7 Standard Chartered Bank APP
      8 BHIM APP
      9 Gpay (Live on HDFC,ICICI and Axis handle)
      10 PhonePe (Live on Yes,ICICI and Axis handle)
      11 HDFC Bank APP (PayZapp)
      12 ICICI Bank APP
      13 Karur Vysya Bank APP
      14 City Union Bank APP
      15 Equitas Small Finance Bank APP
      16 SBM India Bank APP
      17 TimePay (Cosmos Co-op Bank)
      18 Groww
      19 Whatsapp (Live on HDFC,ICICI and Axis handle)
      20 Amazon Pay (Live on Axis handle)
      21 AU Small Finance Bank APP
      22 Bandhan Bank APP
      23 CRED
      24 Deutsche Bank APP
      25 ICICI Bank Pockets
      26 Indian Bank APP
      27 IndusInd Bank APP
      28 Jupiter Money
      29 Kotak Mahindra Bank APP
      30 MobiKwik
      31 Paytm Payments Bank APP
      32 RBL Bank APP
      33 Samsung Pay
      34 Slice
      35 South Indian Bank APP
      36 State Bank Of India APP
      37 UCO Bank APP
      38 Utkarsh Small Finance Bank APP
      39 Yes Bank APP

      Note:

      # List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR

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