UPI transaction failed ? No refund ? Now live track & raise complaint through UPI apps

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Finance Ninja
abhishek012

UPI Transaction failed ? No refund ? Now live track and raise complaint through your UPI apps:

Welcome to Unified Dispute and Issue Resolution (UDIR) system for UPI or also called online dispute resolution (ODR) system for UPI.

    Few months back, NPCI CEO said, The in-app UPI UDIR feature is expected to resolve 80-90% of payment failures in real time. "80-90% of disputes caused by payment issues between a variety of participants of the large supply chain of UPI ecosystem will get resolved online,"

    Customers will no longer be required to call the bank or contact merchants for payment disputes. Rather, users will be able to get all assistance on the UPI app itself.

      UDIR is an automated, single-channel redressal system designed to seamlessly address customer issues and complaints regarding pending transactions and provide speedy dispute resolution online instead of manual file-based processes.

      The Complaint Management System allows customers to raise a complaint directly through the UPI app, which is then assigned to the relevant bank/PSP involved in the transaction through an automated manner for resolution.

      There are three functionalities enabled currently through UDIR -

      Status finalisation for pending transactions

      Confirmation of refund credit to the remitters’ bank account in case of failed transactions.

      The ability for consumers to raise complaints can be resolved in an automated manner by the respective banks/PSPs.

      List of Banks live on Unified Dispute & Issue Resolution (UDIR) - September 22 -
      Sr. No. Name of Banks #
      1 Abhyudaya Co-operative Bank Ltd
      2 Andhra Pradesh Grameena Vikas Bank
      3 AU Small Finance Bank
      4 Axis Bank Ltd.
      5 Bandhan Bank
      6 Bank of Baroda
      7 Bank of India
      8 Baroda Gujarat Gramin Bank
      9 Bassein Catholic Co-operative Bank
      10 Bharat Co-Operative Bank (Mumbai) Ltd
      11 Canara Bank
      12 Central Bank Of India
      13 Chaitanya Godavari Grameena Bank
      14 Citibank
      15 City Union Bank
      16 Cosmos Bank
      17 CSB Bank
      18 DCB Bank
      19 Dhanlaxmi Bank Ltd
      20 Equitas Small Finance Bank
      21 ESAF Small Finance Bank
      22 Federal Bank
      23 Fincare Small Finance Bank Ltd
      24 GP PARSIK BANK
      25 HDFC Bank Ltd
      26 HSBC
      27 ICICI Bank
      28 India Post Payment Bank
      29 Indian Bank
      30 Janata Sahakari Bank Ltd. Pune
      31 Karnataka Gramin Bank
      32 Karur Vysya Bank
      33 Kerala Gramin Bank
      34 Maharashtra State Co-op Bank Ltd
      35 Paytm Payments Bank
      36 Punjab and Sind Bank
      37 Rajgurunagar Sahakari Bank Ltd
      38 RBL Bank
      39 SBM Bank India
      40 Shivalik Mercantile Co-operative Bank Ltd
      41 South Indian Bank
      42 Sree Charan Souhardha Co-Operative Bank
      43 Standard Chartered
      44 State Bank of India
      45 Suryoday Small Finance Bank Ltd
      46 SVC Co-operative Bank Ltd
      47 The Ahmedabad District Co-Operative Bank Ltd
      48 The Commercial Co.op.Bank Ltd
      49 The Kalupur Commercial Co-operative Bank Ltd
      50 The Varachha Co-Op Bank Ltd
      51 TJSB Sahakari Bank Ltd
      52 UCO Bank
      53 Veerashaiva Sahakari Bank Ltd
      54 Yes Bank

      Note:

      # These are list of banks live on UDIR (i.e. for status update & credit/ reversal processing for pending transactions) in the current month

      List of APPs live on Unified Dispute & Issue Resolution (UDIR) - September 22 -
      Sr. No. Name of APP #
      1 Axis Bank APP
      2 Citibank APP
      3 Canara Bank APP
      4 Federal Bank APP
      5 Jio Payments Bank APP
      6 HSBC Bank APP
      7 Standard Chartered Bank APP
      8 BHIM APP
      9 Gpay (Live on HDFC handle)
      10 PhonePe
      11 HDFC Bank APP (PayZapp)
      12 ICICI Bank APP
      13 Karur Vysya Bank APP
      14 City Union Bank APP
      15 Equitas SFB Bank APP
      16 SBM BANK INDIA APP
      17 TimePay (Cosmos Co-op Bank)
      18 Groww
      19 Whatsapp (Live on HDFC,ICICI and Axis handle)

      Note:

      # List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR

      Every Months more banks will added on Unified Dispute and Issue Resolution (UDIR) system.
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      12 Comments  |  
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      Generous Generous
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      Great news…

      Will there be seperate option for it in the apps?

      Finance Ninja Finance Ninja
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      I guess yes.
      View 4 more replies
      Deal Subedar Deal Subedar
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      AmazonPay / UPI Not available               

      Strange 😬

      Finance Ninja Finance Ninja
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      Wait few months, all banks, UPI apps, UPI Wallet, UPI linked credit cards etc will added.
      Benevolent Benevolent
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      A welcome decision!!Kudos to NPCI! 🔥More power to Digital India and consumer rights!! 🙌🏼 

      Benevolent Benevolent
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      Banks will be like : maro mujhe maro mujhe.
      Merchants will be like : abhi token-token khtm nhi inka aur ye chaalu ho gya
      Finance Ninja Finance Ninja
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      Tokenization ab tak sahi se implement nahi hua hai. 

      Bahot bar card otp page na open hone ka reason Tokenization he hai.

      Amazon still saved our JCB variant cards permanently without token permission.

      Bajaj app also save our card without tokenization.

      Yeh just kuch example hua aur bhi hoga.
      View 1 more reply
      replyuser
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