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Urgent Help Needed : Hotel denied checkin which was booked through MMT

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moriarty
Hi.

A hotel denied checkin which was booked through MMT.

I am a single traveler, and not even a local resident. I was in this city for a client meeting.

What is the best action that I could take?

I tried calling MMT but they say that they could only refund the amount.

It's raining heavily and there's no taxi /uber / ola available.

Update: I booked a nearby hotel offline. Now the thing is is it worth to take any action against MMT? Horrendous support. Couldn't just just do anything and simply offered a refund that too by asking me to draft an email to them.
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Deal Cadet Deal Cadet
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Goibibo was helpful twice to me for similar issue(solved in 30 mins). Maybe we should prefer goibibo over mmt if rates are same or slight difference 

Deal Lieutenant Deal Lieutenant
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moriarty wrote:
Update: I booked a nearby hotel offline. Now the thing is is it worth to take any action against MMT? Horrendous support. Couldn't just just do anything and simply offered a refund that too by asking me to draft an email to them.
Similar issue happened with me in trivandram while hotel said rooms full while I booked through goibibo.Called goibibo and they booked me another upgraded room for free in a nearby hotel in 30 odd mins...
Entertainer Entertainer
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GuruGhantaal wrote:

Goibibo was helpful twice to me for similar issue(solved in 30 mins). Maybe we should prefer goibibo over mmt if rates are same or slight difference 

Same for me. Hotel (Chandigarh) denied me check-in because I didn't inform them. I called up Goibibo, they upgraded my room and also gave me 1000₹ free credits which were applicable on train booking as well. Hotel + Goibibo guys also wanted me to check in their nearby another property but I refused to go there. Had to wait 2 hrs in their lobby but eventually they managed everything without any interference from me. 

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Deal Cadet Deal Cadet
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Talk to the hotel, and see if they have any room available.

Deal Cadet Deal Cadet
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I am currently standing outside the hotel***
Deal Cadet Deal Cadet
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SuperKnight wrote:

Talk to the hotel, and see if they have any room available.

They are fully sold out
Deal Cadet Deal Cadet
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which city and location are you in

Deal Subedar Deal Subedar
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Book another hotel.. Always call hotel before checkin.... Or try using retiring rooms of railway... U wont be denied checkin ever

Deal Subedar Deal Subedar
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Tension mat lo guru jagah bhejo kuch intezaam karte h
Deal Cadet Deal Cadet
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SuperKnight wrote:

which city and location are you in

Fort, South Mumbai
Blaze Blaze
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batmanBABA wrote:

Book another hotel.. Always call hotel before checkin.... Or try using retiring rooms of railway... U wont be denied checkin ever

Yes. Use this. Railway stations have rooms. Check that  @moriarty
Deal Cadet Deal Cadet
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Goibibo was helpful twice to me for similar issue(solved in 30 mins). Maybe we should prefer goibibo over mmt if rates are same or slight difference 

Super Stud Super Stud
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And those railway retiring rooms are usually very good.


Critic Critic
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ZNZ wrote:

And those railway retiring rooms are usually very good.


Where are they located? Within station or nearby? A reserved coach ticket with valid pnr is necessary, right? Any timeline for what time after/before travel on that ticket one can book room for? 
Critic Critic
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GuruGhantaal wrote:

Goibibo was helpful twice to me for similar issue(solved in 30 mins). Maybe we should prefer goibibo over mmt if rates are same or slight difference 

Which is the best budget online booking site for solo travelling? Was booking Oyo before due to affordable prices but had disastrous experience couple of times so looking for alternatives now!
Super Stud Super Stud
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MrCritic wrote:
Where are they located? Within station or nearby? An reserved coach ticket with valid pnr is necessary, right? Any timeline for what time after/before travel on that ticket one can book room for?

They are located at station.

https://www.rr.irctctouris...m/

Deal Subedar Deal Subedar
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Try sleeping / capsule pods available in fort ... For cheap and solo stay
Deal Subedar Deal Subedar
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There must be dorm type accomodations in that area, i am aware of one such place in the Mumbai central area

Deal Cadet Deal Cadet
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Update: I booked a nearby hotel offline. Now the thing is is it worth to take any action against MMT? Horrendous support. Couldn't just just do anything and simply offered a refund that too by asking me to draft an email to them.
Deal Lieutenant Deal Lieutenant
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Try OYO..they give cheaper last minute rooms

Deal Lieutenant Deal Lieutenant
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moriarty wrote:
Update: I booked a nearby hotel offline. Now the thing is is it worth to take any action against MMT? Horrendous support. Couldn't just just do anything and simply offered a refund that too by asking me to draft an email to them.
Similar issue happened with me in trivandram while hotel said rooms full while I booked through goibibo.Called goibibo and they booked me another upgraded room for free in a nearby hotel in 30 odd mins...
Deal Subedar Deal Subedar
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If you want to damage then write a negative review with extra masala and copy paste everywhere, their twitter , Facebook page, playstore app etc, you'll get some compensation else santusti to milegi hi..! This is very bad if they've confirmed booking then they should provide service as promised, u can drag to consumer court also if this is not their in their t&c. But it'll take your time also. 

Finance Ninja Finance Ninja
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maddydilip wrote:
Similar issue happened with me in trivandram while hotel said rooms full while I booked through goibibo.Called goibibo and they booked me another upgraded room for free in a nearby hotel in 30 odd mins...
Good to hear about your experience with Goibibo,
will prefer it next time....
Pro Shopping Friend Pro Shopping Friend
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GuruGhantaal wrote:

Goibibo was helpful twice to me for similar issue(solved in 30 mins). Maybe we should prefer goibibo over mmt if rates are same or slight difference 

Had same exp with Goibibo; booked hotel for 3 days but I was told day-2 not available, customer care was polite and helped me with good upgrade for a day
though it was bit of inconvenience
Deal Cadet Deal Cadet
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I am willing to take legal action. Where can I file a complaint as a consumer?
Like Magnet Like Magnet
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moriarty wrote:
I am willing to take legal action. Where can I file a complaint as a consumer?
Consumer forum would have been helpful if you didn't get refund. But now that you have received refund I don't think you can do much online.
Deal Cadet Deal Cadet
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sanketpero wrote:
Consumer forum would have been helpful if you didn't get refund. But now that you have received refund I don't think you can do much online.
Any online way to file complaint on consumer forum?
Deal Cadet Deal Cadet
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moriarty wrote:
Fort, South Mumbai
Is this the Residency Hotel?
Finance Ninja Finance Ninja
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xxxyyyzzz wrote:
Good to hear about your experience with Goibibo,
will prefer it next time....
Was booking flights with them now will prefer them for hotels too after hearing all these feedbacks for goibibo
Community Angel Community Angel
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I was in same situation couple of months ago. Read somewhere that it is responsibility of both the booking partner and Hotel to provide customer with same or above facility stay in a nearby location, but nobody cares.


Regarding hotel check in denied for paid hotel booking

Please Visit https://ddime.i...51 
Wildfire Wildfire
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moriarty wrote:
Any online way to file complaint on consumer forum?
Online complaints won't matter, if you really wanna take action, file a consumer forum complaint offline in your city or state forum office
Deal Cadet Deal Cadet
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use ur brains dude, how hard is it to ask local cab or auto driver the nearest hotel in ur budget? also always confirm with the hotel about ur booking
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