Hello dimers! On 10th july night i recieved a call from 8069808683 and this call was automated ivr call which said "someone is trying to login to your mobikwik account, press 1 to reject the login", then i pressed 1. After this ivr asked to enter the pin which i had recived in sms to confirm my identity. I entered otp on ivr and within 5 minutes 2 txn from my mobikwik zip balance happened worth rs 7529 (electricity bill) and 2000 (hdfc credit card bill).
I realised immediately after mistake and mailed to mobikwik to withheld those 2 txn but they replied after 24 hours that "We would like to inform you that we have taken necessary action and blocked your wallet for further misuse. Also, we would like to let you know that the whole amount is utilized in the services and we are unable to process the refund from our end.
For further beneficiary/Utilization details we request you to kindly provide the FIR copy/complaint copy or you can register your complaint at cybercrime.gov.in. you can contact your nearest cyber cell/Police/LEA's and ask them to mail us from their official mail ID for further investigation."
So dimers, what should i do now to get my money back?
Wallet
Mobikwik Wallet
baludesi wrote:These are the number of the scammers@alekhyadas you are inviting unwanted scams to yourself by giving your numbers. remove them ASAP.
ansh7 wrote:Update- filed e-fir 2 days ago and received sms yesterday from cybercrime that my complaint is forwarded to my nearest police station and i can contact to 9721xxxx37 for further follow up. Today i called on the given number and he said that you need to visit police station's computor operator and your money will be refunded within 26 days irrespective of culprit is caught or not/ he returns money or not.
What's the site btw?
aam_aadmi wrote:Ask manish jain bamboli to seek refund from Somya Gurjar and pay you back, otherwise his name will be included in FIR and Police will keep troubling him in future. Send him the warning on his email as well. He may not have given you the correct details of transaction. Names do not match.
Post this screenshot on Mobikwik Twitter handle and Tata Power Twitter Handle.
Mention these details (Name & UPI) in the FIR you file on cybercrime cell portal if already not filed. If FIR already filed, these details can be added.
You can now forward a copy of your email complaint to Google Pay customer care, Paytm bank customer care and Tata Power customer care with a copy of FIR, requesting them to block the recipient's account.
What if it's a random screenshot given by Manish who has nothing to do with it.
Innocent people's accounts may be blocked
KnightMayor wrote:I got defrauded of Rs.24050 from my Mobikwik zip account using the exact same scam as the OP mentioned, on July 8.
I mistakenly replied to an older thread but I think this is a more relevant one.
Here is the link to my incident: https://www.desidime.com/discussions/new-scam-t...
Mobikwik is compromised. Not only are scammers able to spoof their official customer care number, they are even spoofing their official emails to trap more unsuspecting customers. After the fraud happened on the ivr call, I received two emails from [email protected] with passwords to relogin to my currently disabled Mobikwik account. The customer service rep confirmed they never sent any such email. So who do you really trust now? The phone number you see on the phone is false..the email is false! How do you safeguard yourself from these scammers?
The thing you are saying 'passwords' could be 'Otps'
urmila.contact wrote:What if it's a random screenshot given by Manish who has nothing to do with it.
Innocent people's accounts may be blocked
Innocent people should not be dealing with this fraudster. Anyways even if the screenshots are not directly linked to the fraud, these people can guide to the real culprit and how their screenshots ended up with him.
Naming and shaming helps most of the time.
In case of similar Simpl Paylater service fraud few months ago, we posted details of LPG dealer on Twitter, who was the recipient of most fraudulent bookings. He ended up refunding full amount directly to the victims.
KnightMayor wrote:I got defrauded of Rs.24050 from my Mobikwik zip account using the exact same scam as the OP mentioned, on July 8.
I mistakenly replied to an older thread but I think this is a more relevant one.
Here is the link to my incident: https://www.desidime.com/discussions/new-scam-t...
Mobikwik is compromised. Not only are scammers able to spoof their official customer care number, they are even spoofing their official emails to trap more unsuspecting customers. After the fraud happened on the ivr call, I received two emails from [email protected] with passwords to relogin to my currently disabled Mobikwik account. The customer service rep confirmed they never sent any such email. So who do you really trust now? The phone number you see on the phone is false..the email is false! How do you safeguard yourself from these scammers?
The genuineness of the emails can be checked by viewing the raw message and verifying the domain name from which email originated. But same is not possible with mobile caller ID
aam_aadmi wrote:Telegram is filled with these screenshots.Innocent people should not be dealing with this fraudster. Anyways even if the screenshots are not directly linked to the fraud, these people can guide to the real culprit and how their screenshots ended up with him.
Naming and shaming helps most of the time.
urmila.contact wrote:The thing you are saying 'passwords' could be 'Otps'
No, they actually sent me password to login. Please check the screenshot below.
aam_aadmi wrote:The genuineness of the emails can be checked by viewing the raw message and verifying the domain name from which email originated. But same is not possible with mobile caller ID
Please check the screenshot. As you can see the email is coming from [email protected]
Mobikwik CSR claim they didn’t send this email.But the domain is official Mobikwik.com
KnightMayor wrote:I don't know what the hell is going on , Still only I can guess is there could be a very slight difference in email address.No, they actually sent me password to login. Please check the screenshot below.
KnightMayor wrote:Please check the screenshot. As you can see the email is coming from [email protected]
Mobikwik CSR claim they didn’t send this email.But the domain is official Mobikwik.com
Please share screenshot of the raw email message by selecting view raw message in desktop site. This screenshot is the regular one. Raw mail headers look like this
Exactly same case done with me
9972 rupees fraud done with same pattern.
Cybercrime mein dala hai
Dekhte hein kya hota hai
ansh7 wrote:Update- filed e-fir 2 days ago and received sms yesterday from cybercrime that my complaint is forwarded to my nearest police station and i can contact to 9721xxxx37 for further follow up. Today i called on the given number and he said that you need to visit police station's computor operator and your money will be refunded within 26 days irrespective of culprit is caught or not/ he returns money or not.
Did u receive the money back?
Mee too those fuckers charged 300rs penalty on 300 rs due
Hi, by any chance did u get any resolution to this?
Even I got scammed in the same way, for INR 50 k
keep this number in record fraud call attempt made for transaction from MOBIWIK ---07064058104 .
Such Scamsters will ROT IN HELL
Today same happens to me, farudial transaction .Transaction ID: 16934652650063031A and Amount: 57869.0. done with zip wallet account,which was disable default. But fraud happens same has been reported to Mobikwik within 10 mins and also report same to cybercrime within 1 hr onlie.all documents shared to Mobi Kwik for doing needful.
rakpandey2003150 wrote:serious concern.. that fraud through disabled account 😳Today same happens to me, farudial transaction .Transaction ID: 16934652650063031A and Amount: 57869.0. done with zip wallet account,which was disable default. But fraud happens same has been reported to Mobikwik within 10 mins and also report same to cybercrime within 1 hr onlie.all documents shared to Mobi Kwik for doing needful.
Sir i can't login in my account
My account is disabled please help
All the people who lost money in Mobikwik IVR scam, Please complain to RBI OMBUDSMAN. Mobikwik is not at all responding to the issue and trying to recover the amount from poor victims with penalties. We should raise this issue to the Notice of RBI by making mass complaints. RBI OMBUDSMAN will work ASAP and pressurise Mobikwik to resolve the issue speedily.
I have got back the amount and mobikwik has settled the issue. Please check if you have done the following. 1. Report the fraud immediately to the concerned bank/merchant (over call, if outside working hours, drop an email) and request the account be blocked to prevent further fraud. 2. File a complaint with the cyber cell online, post which connect with them over call for acknowledgement and details of nearest cyber cell police station. Also, raise it with CPGRAMS, National Consumer Helpline and NPCI. 3. Give a written complaint to the nearest police station about the incident and obtain a CSR/FIR whichever applicable. 4. Visit the cyber cell in person and produce the CSR/FIR along with a written complaint. Get the transaction and fraudster account details for reference. 5. Share all the documents/info and the steps taken from your end to the bank/merchant to begin investigation from their end and also with the recipient bank/merchant to give them a heads up of the fraud and an impending chargeback request that they soon might receive on the fraudulent transaction. 6. Keep following up with your bank/merchant on a daily basis over email/call and if no response/proper resolution from the initial support team escalate this to the grievance/nodal officer . Incase of negligence not from your end or deficiency lies with your bank/merchant, reiterate on the customer liability policy as prescribed by RBI. 7. Submit a CIBIL dispute incase the issue is prolonging than expected which might threaten CIBIL score. If you have done all these and still there is no response or resolution, put a strong post on Linkedin of what all you have done and tag Mobikwik official handle, CEO and COO. They will look into it on priority.
Mera id login nahi hota hai
Hi Dimers,
Just like most of you, I too was conned by mobikwik IVR fraud call on 4Oct23 scaring me of some suspicious activity and got trapped into typing OTP on dialpad. Within minutes, before I could realise, my zip wallet was completely used for it's 1st ever transaction of Rs.29,999/-.
I quickly complained to [email protected] and reached to their customer care, surprisingly on the same phone number. On their advice, raised a Cybercell complaint too. As they disabled my user, I had to make multiple calls to get various details about transaction to furnish in the complaint. Next was visits to police stations (jurisdictional and as per Aadhar, both). While they were ok to talk to, they kept blaming me for the mistake and how swelled they are with online fraud complaints. They agreed to investigate with a caveat that hardly ever it turns out to be fruitful.
I had almost given up but had decided to keep fighting by keeping going to Police Stations, raising complaint at CPGRAMS, writing to RBI ombudsman. Out of nowhere, I received comms from Mobikwik themselves that they are refunding this dubious transaction amount in full. I reconfirmed with its customer care that I won't get this money in dues to pay for.
You guys can't imagine how relieved I am feeling to see this mail out of the blue moon and can't but think to feel so lucky to have come out of it in a matter of just 4 days. Thanks Mobikwik for tackling this fraud in my favour. You'll are not all that bad afterall!
ashutosh.birla769 wrote:Hi Dimers,
Just like most of you, I too was conned by mobikwik IVR fraud call on 4Oct23 scaring me of some suspicious activity and got trapped into typing OTP on dialpad. Within minutes, before I could realise, my zip wallet was completely used for it's 1st ever transaction of Rs.29,999/-.
I quickly complained to [email protected] and reached to their customer care, surprisingly on the same phone number. On their advice, raised a Cybercell complaint too. As they disabled my user, I had to make multiple calls to get various details about transaction to furnish in the complaint. Next was visits to police stations (jurisdictional and as per Aadhar, both). While they were ok to talk to, they kept blaming me for the mistake and how swelled they are with online fraud complaints. They agreed to investigate with a caveat that hardly ever it turns out to be fruitful.
I had almost given up but had decided to keep fighting by keeping going to Police Stations, raising complaint at CPGRAMS, writing to RBI ombudsman. Out of nowhere, I received comms from Mobikwik themselves that they are refunding this dubious transaction amount in full. I reconfirmed with its customer care that I won't get this money in dues to pay for.
You guys can't imagine how relieved I am feeling to see this mail out of the blue moon and can't but think to feel so lucky to have come out of it in a matter of just 4 days. Thanks Mobikwik for tackling this fraud in my favour. You'll are not all that bad afterall!
Bhai please guide!! I have been scammed for Rs. 37000 for cc payment!
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