URGENT: Need Jio Mobile (Postpaid) Escalation Matrix
- 594
- 17
-
- Last Comment
I've been hit with an inflated postpaid bill, detailed bill only shows Others - ₹1019.52. No extra add-ons were activated, no international calls or roaming. Neither CC not Appellate is providing explanation or bill breakup.
Please DM me the Jio CEO & Corporate/BOD email IDs. Thanks!
- Sort By
Done that several times. Appellate team just closes my service requests after 2 days without any call back or explanation.
Dear XXXXXX,
It is sad to know that you are facing extra charges issue on your postpaid Jio number.
We at Jio are equally disappointed when our customers are inconvenienced. I know it is frustrating, but I hope you realize that this appeal is not going unheard.
As per the Service Request SRXXXXXXXXXX update dated 09.08.2024, no excess charges applied in the invoice.
Thank you for your patience. We value your business and want all our fantastic customers like you to enjoy our services to the fullest.
If you need further help, please write to us or call us by dialing 199 from your Jio number or 1800 889 9999 from any other number.
|
Aparajita Bhattacharjee |
For Jio, complaint on NCH portal works.
dear anant
Rs1019.52
mariyaz ki subh kamnayen
from dd famuli
can you check your data usage in the myjio app for the billing period? my guess is this is ₹10/GB for extra data usage.
Here's the current status of your connection
Number Status: Active
Plan Active: Rental ₹ 199
Available Credit Limit: ₹ 1441.37
Data Balance: 24.941 GB
Latest Bill: ₹ -1272.14
Bill Due Date: 2024-07-23
This is my bill. I paid 1200 extra. Check if u paid excess amount. That's why it shows -1200.
You must register a complaint to get a docket number. jio Appellate Authority