Voltas Beko Dishwasher After sales service pathetic

234°
Benevolent
caks2006407
Finally my dishwasher broke down(01-Jul-21), hanging in same state, probably due to PCB failure order date:25-Jul-19 so just 2years warranty was about to expire Raised complaint, engg who visited promptly 1-2 days after was illiterate of dishwasher as he did not even know how to open Damaged my dishwasher at edges with rough handling of panel and finally did nothing So he went and closed complaint "customer not responding" Again and again they are doing same in spite of me calling them and mobile/sms/email/home are always available Its a cheater company, also product was used moderately with care yet failed I do not recommend now Voltas products due to cheating in service
20 Comments  |  
12 Dimers
  • Sort By
Cool Cool
Link Copied

Maybe they are new in Dishwasher?
Although Voltas ACs are good in performance, but salesperson keep saying Voltas service is not good

Benevolent Benevolent
Link Copied
They did some sort of name sake repair and closed my ticket, now company warranty elapsed though I have extended warranty from onesite but am scared of their service also. Machine not working as it used to, detergent compartment not opening automatic and door latch also faulty these company people never listened as I did not mention in online complaint but told them in every visit. Since company warranty was expiring in a month they kept quite and now closed ticket. Machine was rusting inside and paint was hiding it, during their mis-handling paint chipped off and reality is out pensive I should have gone for Bosch or LG
Tech Guru Tech Guru
Link Copied
raman12 wrote:

Maybe they are new in Dishwasher?
Although Voltas ACs are good in performance, but salesperson keep saying Voltas service is not good

Beko is a Turkish brand, and they are reliable in kitchen/home appliances. Voltas and Beko entered a joint venture.

Tech Guru Tech Guru
Link Copied
caks2006407 wrote:

They did some sort of name sake repair and closed my ticket, now company warranty elapsed though I have extended warranty from onesite but am scared of their service also.
Machine not working as it used to, detergent compartment not opening automatic and door latch also faulty these company people never listened as I did not mention in online complaint but told them in every visit. Since company warranty was expiring in a month they kept quite and now closed ticket. Machine was rusting inside and paint was hiding it, during their mis-handling paint chipped off and reality is out pensive
I should have gone for Bosch or LG

I believe you have the log of the support tickets and other details. Take it up on their twitter handle with all details, sequence of events (hiding personal details).

Tech Guru Tech Guru
Link Copied
caks2006407 wrote:

Machine was rusting inside and paint was hiding it, during their mis-handling paint chipped off and reality is out pensive
I should have gone for Bosch or LG

This degradation is common even with Bosch or LG. From my understanding/experience, it is all to do with where the appliance is kept, maintained etc.

We have Bosch washing machine at native, and it rusted in similar way you mentioned.

Benevolent Benevolent
Link Copied
this.person.actually wrote:

Now I am worried about buying Beko 8 place

Do not buy, its build quality is worst, once they opened machine truth came out;
have used it the best way in best place yet
My machine suddenly stops, kind of hangs in one state like trying to pull water or something and does not work for 4-5 days no matter what u try and then suddenly one day starts working

Deal Cadet Deal Cadet
Link Copied

any updates ??

Helpful Helpful
Link Copied
Expand
caks2006407 wrote:

My machine suddenly stops, kind of hangs in one state like trying to pull water or something and does not work for 4-5 days no matter what u try and then suddenly one day starts working

There is a pump to pump out water from the dishwasher. If there are leftover food matter, it causes the pump to choke. This will cause the dishwasher to stop working. After several tries, the pump may succeed to expel the food matter, and then suddenly the dishwasher will start to work again. Are you removing all leftover food matter before putting the utensils in the dishwasher?

Deal Cadet Deal Cadet
Link Copied

I have this, although just 2 months old and is a life saver and doesn’t have any issues and the build quality is nice for the price 19999, i bought during sale at 14k effective. Is not 100% effective compared to Manual but good enough for the task and is highly recommended. @this.person.actually

Deal Cadet Deal Cadet
Link Copied
Expand
caks2006407 wrote:

Do not buy, its build quality is worst, once they opened machine truth came out;
have used it the best way in best place yet
My machine suddenly stops, kind of hangs in one state like trying to pull water or something and does not work for 4-5 days no matter what u try and then suddenly one day starts working

I have this, although just 2 months old and is a life saver and doesn’t have any issues and the build quality is nice for the price 19999, i bought during sale at 14k effective. Is not 100% effective compared to Manual but good enough for the task and is highly recommended. @this.person.actually

Benevolent Benevolent
Link Copied
Expand
manjuonthego404 wrote:

I have this, although just 2 months old and is a life saver and doesn’t have any issues and the build quality is nice for the price 19999, i bought during sale at 14k effective. Is not 100% effective compared to Manual but good enough for the task and is highly recommended. @this.person.actually

U will slowly realize that its better than handwash any day; except for few items like tea pan or rice cooker pan etc where bottom gets bit hard it works perfectly well

@ontherocks Yes, left overs are removed almost every time. In fact last time when I complained, service engineer visited and told some sensor needs to be changed but later it started working b4 replacing sensor, but they came back with sensor and replaced same and they thought that it started working after sensor replacement😄

now after 3-4 months again same issue, checked for left overs in that compartment but everything is clean

Deal Subedar Deal Subedar
Link Copied
Expand
caks2006407 wrote:

U will slowly realize that its better than handwash any day; except for few items like tea pan or rice cooker pan etc where bottom gets bit hard it works perfectly well

@ontherocks Yes, left overs are removed almost every time. In fact last time when I complained, service engineer visited and told some sensor needs to be changed but later it started working b4 replacing sensor, but they came back with sensor and replaced same and they thought that it started working after sensor replacement😄

now after 3-4 months again same issue, checked for left overs in that compartment but everything is clean

Hi! How's it going now? 

Deal Cadet Deal Cadet
Link Copied
Are dishwasher worth it?
Benevolent Benevolent
Link Copied
Expand
IndianDimer wrote:

Hi! How's it going now? 

repaired(by local technician) 2500/- charges again in just 4-5 days stopped, they now say send it to their repair place, I know their reply looking for another repair person
They are not able to diagnose issue exactly, mostly PCB issue
Voltas is waste will post pic later its literally rusting even after best care
Deal Captain Deal Captain
Link Copied
Divaksh wrote:
Are dishwasher worth it?
They are worth if all you have is good quality steel, glass and ceramic dishes.

Aluminium doesn't go well, plastic and copper also.

If you can get a maid easily dishwasher might seem unnecessary.

You have to atleast wipe the dishes off for solid particles, so it's not like you can load it directly after using the dish. 
Deal Subedar Deal Subedar
Link Copied
Expand
decideaim wrote:
They are worth if all you have is good quality steel, glass and ceramic dishes.

Aluminium doesn't go well, plastic and copper also.

If you can get a maid easily dishwasher might seem unnecessary.

You have to atleast wipe the dishes off for solid particles, so it's not like you can load it directly after using the dish. 

What is chemical composition of rinseaid which dishwasher uses to rinseoff dishes? Is it safe /has any adverse effects on health? 

Deal Subedar Deal Subedar
Link Copied
Expand
caks2006407 wrote:
repaired(by local technician) 2500/- charges again in just 4-5 days stopped, they now say send it to their repair place, I know their reply looking for another repair person
They are not able to diagnose issue exactly, mostly PCB issue
Voltas is waste will post pic later its literally rusting even after best care

Consumer court?, some youtube comments suggest that they were able to return the dishwasher(bosch) even after 2yrs (reason :as it was leaving spots on dishes) & got refund.all this by writing to senior management multiple times stating they received defective product. 

Deal Newbie Deal Newbie
Link Copied

I need voltas dishwasher DT8B pcb . How to purchase online nd what is the cost of the product 

replyuser
Click here to reply
Reply