What is your Amazon CC dumbest response ever heard?

I’ve been an Amazon fan ever since I started buying but recently, they have started acting really weird.

A few days back, I was talking about a product defect,

CC: I’m terribly sorry for the problem, let me look into this.

Me: Sure.

..disconnects the chat..

I was like, if this is the world’s most customer-centric company, what do we expect from others?

dumbest.. or bestest or such superlatives.. i prefer to avoid.

but there are bitter sweet experiences with all (service providers)
.
oddly for me, Orange (the cellular company) had a good service experience and so also their CSD/ shoppies.. back in the day.
till they sold the Indian venture to Hutchison Whampoa.

all or most of these Amazon experiences in recent years are with their third party call centres or ever since they started accumulating floating stock of students … even for L3/L4 positions (escalations).

even in India they started giving opportunities in Tier2 cities/towns for CSAs to work from home and obviously hiring standards dropped.

forget them, once a direct L3 level ADCPL employee (escalations kid) wrongly entered my login credentials..
… then went on to ask if any letters are capital (for yahoo gmail addresses🤦🏻‍♂)
and
at another time, again a L3 from HYD itself, tried to taunt me that if your account is from 2013 then you revheck whether you opened it on dot com because Amazon.in was not launched in 2013.

my weirdest experiences are when Kundle or Prime specialists or CSD for marketplace orders are not aware of basic processes or simplest of things or simply bluff.

even searching for Terms and Conditions of offers they know or warranty mechanism.. they crash within two minutes of asking questions.

Is asking anything on dost and dimes self promotion??
or is this some of those random annoying spam bots that appear on discord and tumblr time to time?

One more gone….

there was some hartaal in teh around of my city , so anything i order was though showing one day prime deleivery but never come . so everyday i ask at CC they says to cancel old order and order new one to get it under one day prime deleivery

Me: I haven’t received cashback yet.
CC: Sometimes the cashback is stuck in the servers, I’l escalate the matter to technical department.
what??

Seller sent diff color. Order was amazon fulfilled still cc was saying seller will contact you. Later found seller listed diff colors for diff price & sent lowest price item.

Mine..not receiving bill payment cb of 50rs for July month.
1 – I did contact them made a complaint

2- I was told to wait 6 business days

3 – next time ‘we are working on it’

4 – Sorry you’re not eligible for cb since it’s not your first UPI order.

I asked, tell me what was my first order, they replied ’ you had already used in June month.

Wtf I’m taking about July month, how could they relate June month and was told UPI offer is only applicable for one upi payment regardless of Bill, pre-paid.

The irony is I only made two transaction last month – first bill payment, no cb obviously second prepaid recharge, for which I got 50cb.

Finally it’s not worth go through all this shitty replies for 50rs. So gave it up

and the time they take to reply, it’s frustrating, even tortoise would make it faster to say OKAY

amazon’s system is so vast with hundred of offers running at a time and they keep on changing every other day. cc gets confused with all the diff diff user queries..

Hello,

I am Harsha from Amazon Business team.

This email is regarding the order that you placed for #XYZ ITEM where product is delivered to you but not updated in the tracking.

Please accept my sincere apology for the inconvenience caused to you in this case from our end. Please do not worry I will assist you.

I do understand your concern here as the tracking is not updated however do not worry we are here to help you with all your issues related to product. Please let us know if there is any issue we are always here to help you.

Thank you for shopping on Amazon.in . Have a nice day ahead.​