Why IRCTC charge Cancellation for Auto Cancel Tickets

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Venom14

I booked 2 tickets for my parents but this time I got GNWL Tickets but even after chart prepared our tickets not confirmed 


Yesterday I got msg tickets cancelled and refunded 


Today morning I got message that refund money initiated but it refunded money after deducting cancellation of Rs 60 for each ticket 


is this normal or I should ticket for this

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Mobile Guru Mobile Guru
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without the charge people would book and increase waitlist like anything, i would myself book waitlist ticket in multiple trains and cancel others once i got one confirmed


actually its the same thing some people do with online order, u'll see posts where people say i ordered 2 phone now tell me which one is better so i cancel the other one xD

Mobile Guru Mobile Guru
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without the charge people would book and increase waitlist like anything, i would myself book waitlist ticket in multiple trains and cancel others once i got one confirmed


actually its the same thing some people do with online order, u'll see posts where people say i ordered 2 phone now tell me which one is better so i cancel the other one xD

Wishlist Champion Wishlist Champion
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What's your logic?

Cancel Automatically is not equal to Self Cancellation 

I agree charge on self cancellation but they are charging even on auto cancelled tickets

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Deal Lieutenant Deal Lieutenant
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Normal

Deal Cadet Deal Cadet
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Normal

Deal Newbie Deal Newbie
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only rarely do consumers take that rascal IRCTC to consumer forum.

many times the consumer forum sides with the victim passengers and penalises IRCTC or asks railways to directly compensate.

but in the past few years, the high courts, supreme courts are used to reverse the decisions of the consumer forum.

that is the sad reality.

in-fact even the supreme court is not actually supreme, because the governments have the power to reverse ev3n the decisions of the judiciary.
judiciary can often do nothing much if the executive passes amended laws and/or uses the ordinance route.

worse thing is that despite the railways coming under the governments (via the relevant ministry) and despite IRCTC getting monopoly rights from the railways,
the railways excuse themselves out
by saying that IRCTC is a different entity and their booking, refund related issues are nor our (railway's) concern, liability.

technically this (deductions, refusal to honour reimbursement for train delay by three hours) are a type of fraud.
Deal Cadet Deal Cadet
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parliament is the Supreme. 

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Deal Cadet Deal Cadet
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simple to make Money... 

Supernova Supernova
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Don't book tickets then they will not make money 🤑🤑 joy joy joy

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Mobile Guru Mobile Guru
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without the charge people would book and increase waitlist like anything, i would myself book waitlist ticket in multiple trains and cancel others once i got one confirmed


actually its the same thing some people do with online order, u'll see posts where people say i ordered 2 phone now tell me which one is better so i cancel the other one xD

Wishlist Champion Wishlist Champion
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What's your logic?

Cancel Automatically is not equal to Self Cancellation 

I agree charge on self cancellation but they are charging even on auto cancelled tickets

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Helpful Helpful
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It's normal because you booked a waitlisted ticket, they will give full refund if the train is cancelled because of their reasons on a confirmed ticket

Deal Subedar Deal Subedar
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These are Clerkage charges. It means a charge levied for the clerical work rendered in refund of fares on cancellation of unreserved, wait-listed & RAC tickets.

Wishlist Champion Wishlist Champion
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No it is not cleark charges 


It is clearly mentioned cancellation charges 


When I am booking online what are they doing?


Are they manually depositing money


When private companies adds platform charges everyone roast them even they do refund if there is cancellation 


Here is total dadagiri do whatever you want you have pay minimum 60 if you book any kind of ticket 


Deal Cadet Deal Cadet
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Earlier they used to give full refund, but from last couple of months, they have started deducting charges...

Deal Cadet Deal Cadet
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your payment got failed thats why this happen , next time use UPI

Wishlist Champion Wishlist Champion
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?

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Deal Subedar Deal Subedar
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Govt has no other way to collect money. So taxes, GST, and xyz charges on everything to run the country by our master stroke PM and his mindless FM. 

Wishlist Champion Wishlist Champion
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May I know where it is written they will charge for auto cancellations also

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Deal Cadet Deal Cadet
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Mine two 3Ac waitlisted tickets got auto canceled during Diwali and I was not charged anything. (Except convince fee 23rs)

Other Two I canceled and I was charged cancellation fee of 120rs. 

Seems something changed recently. 

Wishlist Champion Wishlist Champion
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Few months back also mine 1 tatkal auto cancelled they charged I taught it is tatkal I.e

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