why online payment option when they only run on cash (uber/ola/rapido)

I always pay online never paid cash. It is against company policies if someone ask mode of payment. U can take screenshot letter post that in facebook account of ola/uber tell them they cancelled they denied online payment. I have also sometimes faced issued you can simply tell them they can cancelled their side. And take screenshot and post in facebook so that they can never do it with other.

My ride was cancelled 2 times and driver even asked me estimated fare and then cancelled saying he will not go to certain location.

Rapido guys are thiefs. Always stay very alert and avoid riding after 10pm. Many times during night time at railway station these guys accept ride then say company takes charges on every ride so let me complete this ride here and I’ll drop you at your location. I’ve denied always for such things. Rapido guys are thiefs beware..

If the ride is in early morning, I prefer to not argue with anyone and pay by cash. Drivers say they need cash in early morning and bla bla.
Rest of the day, never faced issues with online payment.

OP, before venting your anger on the poor drivers, once try to know the reason behind the cash thing.

Once I asked the same to one who was very keen on changing the mode (on the way) after confirmed booking from the airport if it can be changed to cash. Upon asking he said, it takes 2 working days to get the payment credited after deducting the aggregator cut and taxes part. And that day he was in dire need of 500 RS as that was end of his trip (personal reasons). I wished, I could have helped him out of the way if he could have mentioned all those beforehand and would paid him cash instead. Felt sorry for the poor chap that day and just offered him the max tip I could give.

Sometimes the reasons lie somewhere else that we need to find. Anyways, good luck finding better services next time.

Just raise issue n rate single star for that driver, it worked for me…

Cash is the king .

I think its more of city to city thing and what majority of that population think ; i have been paying only online medium ola money/uber gv since last 5 years here in delhi and if anyone speak other wise i block him for me by customer care , sp the pnly rides i get are decent driver with choosy attisude

Today similar happened with me.
It was around 10pm booked cab to my surprise online payment was working at all was asking for selecting cash as payment.
I had Amazon 50% cashback offer wanted to utilise that.

I face this issue everyday here in Jaipur booking ola or uber bike for my uncle. The drivers here have devil may care attitude. I make sure I raise issue and complaint against each of them.

Even horseshit is better than Ola customer care. These guys do nothing at all. Thousands of people complaint about such issues. Had they been honest by even 1% we wouldn’t be facing such issues. Look how many of us have similar experience in this thread only, that too since years.
I too almost missed my train when I have to get down of tha cab at 8.40 pm when I booked an Ola cab for railway station to catch my 9 pm train. All because the driver cancelled the ride as he wasn’t ready for Ola money payment. I had only 500 notes. And he denied change also as i was ready to pay by cash.

I was trying to book a cab since more than an hour and all the drivers denied after asking whether it’s cash or Olamoney payment. These people operate as gang/dacoits.

Main reason for cash acceptance as confirmed with 2-3 drivers while riding, the payment cycle is upto 2 weeks and also they face few problems while withdrawing due to poor knowledge and needs some cash reserve for their weekly needs. Company needs to think about this also not one sided.

1. Driver has to pay for fuel everyday, they don’t get their account credited everyday -once a week. If they get cash, they can use it as they want.
2. Now a days, most people use online payment, drivers don’t get cash for a few days and they don’t have much in their pocket.

Uber and other companies did make withdrawal anytime – this was like a free ticket for fraudster.
Fraudster book ride with their own driver account by stolen credit card – get paid same day to their account. When legitimate users chargeback Uber and other bear the loss.
This is why funds are hold for few days – to give chargeback in case of disputes.

Withdraw same day or next day is available to trusted drivers though.
Now drivers are greedy too, they don’t want to give cut to apps, so they ask -pay few bucks less than what app shows and cancel app ride – benefit to both drivers and customer.

If it is ola/uber policy that driver cannot refuse ride based on payment mode then drivers are at fault. If it is ola/uber policy that driver can first accept & then refuse ride if he doesn’t like the payment mode then customer has no right to question the driver or ola/uber.
If drivers have any problem with any company policy they can take it up with the company, or leave the company if not satisfied and be freelance. Not okay to harass customer.

This is the new menace after “lamba bhada” meaning long trip/more fare where drivers (normal not ola/uber) would straight up refuse to take you if your destination is near.

We all consider if someone needs cash sometimes and don’t fuss if we have cash.

I got to know this after detailed jnteraction with customer care ,first of all when driver cancel the ride they ahve to give valid reason else they wud be fined cancellation fees

2) driver often give madeup reason as that rider talked them rudely ; so do not talk the rider before he reaches the pick up spot ; no talks whatsever else driver will say that you talked rudely abuse him and he so cancel the ride

3) when reached the pickup spot there is less chances of cancellation as the driver has drives a distance and if now cancellation all that distance petrol will be paid from his pocket

4) if all fails and driver still cancel , its unprofessionalism on the part of driver , and this bad habitual driver will treat other rider too like this and will boast about it to other while spoiling the name of company,so its necessary to get rid of such driver from the system both from the part of company and rider

5) call message email tweet customer care with proof of driver number ride number and request them to block tthe driver for you at least , so in future You will never be given that driver no matter what , few more user action action like you and the driver will blocked from company

6 ) few example like this and ither driver will learn the lession …. this how we do here in delhi … people from other place learn , so that system is clean of bad driver if we were to visit your city for tourism:)

7) and you are paying for service not for attitude .its business not charity ,

Big Bazaar also started doing such a thing. Since the shutdown of Big Bazaar news has come, they don’t accept wallet payments and instead, say its not working. They ask for cash or card.

They don’t let u use any payment offers.

This is one of the reasons why I stopped using Ola. Uber is better but again depends from city to city. In Metros the problem is less. In smaller cities it is more. Also, I think the issue is more where the vehicle is owned by another person and driven by a different person, in which case the online payment goes to the actual owner and not the driver so the driver has to wait a long time to get his payment.

ola is pr kuch na bola
uber is pr bol muh bhar
rapido is ko pido

Same thing happened with me, now my account is disabled by uber since a year. Anyone knows how to reactivate the same.