woohoo FRAUD

Even mobikwik does the same morning evening night all day😄

you must have rcvd SMS with some ref number tweet them those details

or UPI charge back

how to do UPI charge back?

Contact them at [email protected]

Its issue with amazonpay upi
It shows txn success but merchant doesnt get money Facing issue with few txns 
@abhishek012 how to file upi chargeback

insta wrote:
Its issue with amazonpay upi
It shows txn success but merchant doesnt get money Facing issue with few txns 
@abhishek012 how to file upi chargeback

Contact amazon and file a chargeback.

abhishek012 wrote:
Contact amazon and file a chargeback.

Ok

abhishek012 wrote:
Contact amazon and file a chargeback.

If this doesn't work, show them the bank statement showing deduction from amazon pay.

ma_ma_miya wrote:

If this doesn't work, show them the bank statement showing deduction from amazon pay.

Which bank statement ?

This is Amazon wallet UPI payment, no linked with bank. 😀

@Andhra_Abbayi  

abhishek012 wrote:
Which bank statement ?

This is Amazon wallet UPI payment, no linked with bank. 😀

It won't even show in the amazon pay wallet transaction history. My cc bill payment failed (from amazon itself), but was successful in wallet upi but there is no record of that particular transaction in the transaction history of apw.
So basically, in the transaction history, it shows x amount added and the balance is 0. where did the x amount go then? 

Guy_Next_Door wrote:
It won't even show in the amazon pay wallet transaction history. My cc bill payment failed (from amazon itself), but was successful in wallet upi but there is no record of that particular transaction in the transaction history of apw.
So basically, in the transaction history, it shows x amount added and the balance is 0. where did the x amount go then? 

check your sms and email.

AppleFan wrote:

@Andhra_Abbayi  

😘

Woohoo said the refund happened yesterday, but it is not yet credited in Amazon pay wallet.

The same is the case with my IRCTC transaction done with Amazon pay wallet UPI on 23 Aug 2022. Still no refund even after IRCTC has given proof of razorpay gateway team's email with RRN. Have been chasing Amazon since then! Also one thing, as per NPCI every UPI app should have an option to file a chargeback like gpay, phonepe, paytm all have it except AMAZON PAY UPI! Their customer care is also unaware as to how to raise a UPI chargeback, and say to contact the bank even after telling that Amazon is the bank when debit is from Amazon pay money account. Really pathetic! Thinking to mail this to NPCI guys, some good penalties will put them on track!

Archisman wrote:
The same is the case with my IRCTC transaction done with Amazon pay wallet UPI on 23 Aug 2022. Still no refund even after IRCTC has given proof of razorpay gateway team's email with RRN. Have been chasing Amazon since then! Also one thing, as per NPCI every UPI app should have an option to file a chargeback like gpay, phonepe, paytm all have it except AMAZON PAY UPI! Their customer care is also unaware as to how to raise a UPI chargeback, and say to contact the bank even after telling that Amazon is the bank when debit is from Amazon pay money account. Really pathetic! Thinking to mail this to NPCI guys, some good penalties will put them on track!

For me, they refunded amount in gift card. Maybe because 10000 limit was already over or i am not sure. Now I don't know what to do with 10k. 
anyone wants to use it with some discount ping me please. 

In amazon pay balance upi transaction, if it fails or success(both the ends) then it's okay. But transaction is successful and merchant doesn't receive money then you are in such a mess. 

Guy_Next_Door wrote:

For me, they refunded amount in gift card. Maybe because 10000 limit was already over or i am not sure. Now I don't know what to do with 10k. 
anyone wants to use it with some discount ping me please. 

Could you please guide where you contacted the Amazon team and how you got them to refund ?

Archisman wrote:
Could you please guide where you contacted the Amazon team and how you got them to refund ?

For me, the particular transaction was not showing in transaction history. I called them and asked where did my balance go. They were also shocked and transferred called to another department, they took notes and said soon you will receive another call then I got the balance back in gift balance not original money balance.

I tried explaining them with credit card payment, all sorts of bullshit answers they gave. Then from next call asked where is my balance. 

Guy_Next_Door wrote:

In amazon pay balance upi transaction, if it fails or success(both the ends) then it's okay. But transaction is successful and merchant doesn't receive money then you are in such a mess. 

This is exactly the case with one 10k UPI transfer to jupiter vpa, amazon wallet is debitted but destination is not credited since 3rd Oct. Jupiter investigated and they couldn't find the money.

Could you suggest where this can be taken up best to get it resolved.

Archisman wrote:
This is exactly the case with one 10k UPI transfer to jupiter vpa, amazon wallet is debitted but destination is not credited since 3rd Oct. Jupiter investigated and they couldn't find the money.

Could you suggest where this can be taken up best to get it resolved.

Look like auto refund will happen

Read carefully all T/C and then make sure after doing any type of transaction

woohoo said that they have issue the refund on last week thursday, but it is not credit in amazon yet.
amazon customer care is saying the money is stuck with bank and they have raised a ticket with bank.

what should i do now? the amount is 4600 and date of transaction is oct1.

Archisman wrote:
The same is the case with my IRCTC transaction done with Amazon pay wallet UPI on 23 Aug 2022. Still no refund even after IRCTC has given proof of razorpay gateway team's email with RRN. Have been chasing Amazon since then! Also one thing, as per NPCI every UPI app should have an option to file a chargeback like gpay, phonepe, paytm all have it except AMAZON PAY UPI! Their customer care is also unaware as to how to raise a UPI chargeback, and say to contact the bank even after telling that Amazon is the bank when debit is from Amazon pay money account. Really pathetic! Thinking to mail this to NPCI guys, some good penalties will put them on track!

If this doesn't get resolved quickly enough you can try contacting Rail Madad on Twitter or it's website. I was in a similar situation almost 3 years ago only difference being it was the apathetic SBI instead of Amazon. Contacted RM 2.5 years later and within a couple of weeks or maybe less they processed the refunds. 

LIMBO wrote:

If this doesn't get resolved quickly enough you can try contacting Rail Madad on Twitter or it's website. I was in a similar situation almost 3 years ago only difference being it was the apathetic SBI instead of Amazon. Contacted RM 2.5 years later and within a couple of weeks or maybe less they processed the refunds. 

2.5 years! That's too much! By then didn't you complain to the regulators or took help of the law?

Archisman wrote:
2.5 years! That's too much! By then didn't you complain to the regulators or took help of the law?

Of course I didn't sit idle. After 6 months or so of back and forth yielded no results I had planned to lodge a complaint with the consumer court but COVID struck soon after. After it had waned somewhat I renewed my efforts as visiting the court was still not an option. Fortunately the Railway Minister of the time was more sympathetic and soon after RM resolved the issue. I did receive decent compensation for my troubles in the end. 

This is what payu is saying

Hi, as checked refund was successfully initiated on 2022-10-07 of INR 4600 for PayU id 15973615382Please find the needful Bank ARN no. for your reference xyz. Hope this helps.

But Amazon customer care is saying that this id is for Amazon to payu.

Amazon is asking to get transaction I'd for payu to Amazon 

How to get that id

rajatindia wrote:

This is what payu is saying

Hi, as checked refund was successfully initiated on 2022-10-07 of INR 4600 for PayU id 15973615382Please find the needful Bank ARN no. for your reference xyz. Hope this helps.

But Amazon customer care is saying that this id is for Amazon to payu.

Amazon is asking to get transaction I'd for payu to Amazon 

How to get that id

Contact Payu/Woohoo for refund reference number

I have similar situation where money got deducted from Amazon UPI but not credited to reciving end via billdesk. Billdesk has shared ARN number of refund transaction but Amazon is saying since there's a UPI reference number showing in payment history of the transaction, it's a proof that payment was successful as it is generated at recieving end only. When I told billdesk has shared the ARN number, they said we can't check anything with that. They asked me to get full transaction details from billdesk for the transaction date, I said why will any company share this private info he disconnected the call.

I filed a complaint on amazon on consumer complaint, lets wait for amazon grievance officer to reply.