Worst experience from flipkart

you didn't expect them to ask you to reject the delivery for wrong product delivered? what did you expect?

Every online marketplace could result in bad experiences. Comparatively, Flipkart has more negative experiences than say Amazon, but you cannot completely avoid any specific platform as each platform has their own offers, exclusive products, etc etc.

Happened with my friend. Ordered iphone 13 at 51K.. Rcvd scratched phone. Fk said not to accept delivery n hence he was forced to buy at 59K

kunalaggarwal82906 wrote:

you didn't expect them to ask you to reject the delivery for wrong product delivered? what did you expect?

I think he was expecting for a replacement to be created by Flipkart themselves, which should be the ideal case

Bade bade shehron mein aisi choti choti baatein hoti rehti hain.

kunalaggarwal82906 wrote:

you didn't expect them to ask you to reject the delivery for wrong product delivered? what did you expect?

I have not mean like that.. Why dont they create issue ticket and arrange for a right product to re-deliver ? They're simply asking to cancel the order and place a fresh order.

Your watch can be replaced if you accept it. You are eligible for a 7-day replacement period if you accept the watch.

MrMonkey wrote:
Every online marketplace could result in bad experiences. Comparatively, Flipkart has more negative experiences than say Amazon, but you cannot completely avoid any specific platform as each platform has their own offers, exclusive products, etc etc.

But previously it was not like that. Earlier Flipkart was good in return and replacement and all products were genuine. But now they're sending wrong product, seal opened product, scratched product in the name of discounted sale.

abhijith143 wrote:
Your watch can be replaced if you accept it. You are eligible for a 7-day replacement period if you accept the watch.

No customer care people itself said, you wont get return option, since you're acknowledging yourself as everthing is perfect as per order in OpenBoxDelivery. You will get error in return window and they wont accept the return.

abhijith143 wrote:
Your watch can be replaced if you accept it. You are eligible for a 7-day replacement period if you accept the watch.

no replacements now unfortunately

this is happening everywhere, someone received wrong design fridge. the customer care response was cancel and reorder, they dont care about offers wasted.

abhijith143 wrote:
Bade bade shehron mein aisi choti choti baatein hoti rehti hain.

Its not only happened to me.. Seeing many cases in recent times with my friends and many youtubers.

mastervijay wrote:

No customer care people itself said, you wont get return option, since you're acknowledging yourself as everthing is perfect as per order in OpenBoxDelivery. You will get error in return window and they wont accept the return.

I said if u accept the product.. u will get replacement option.. then u can get grey colorwatch....
"Replacement"

YoYoDesiBeat wrote:

Happened with my friend. Ordered iphone 13 at 51K.. Rcvd scratched phone. Fk said not to accept delivery n hence he was forced to buy at 59K

iPhone 13 is 4g or 5g??

abhijith143 wrote:
I said if u accept the product.. u will get replacement option.. then u can get grey colorwatch....
"Replacement"

That's what im saying.. After accepting it, i cannot able to create a replacement request. Since product color varient comes under "product mismatch category", so they have already mentioned in OBD TnC that you cannot able to create replacement request if it is a product mismatch category, since you're conforming you have received right product in right color and in right condition. (Same thing was shared by flipkart customer support team)

mastervijay wrote:

That's what im saying.. After accepting it, i cannot able to create a replacement request. Since product color varient comes under "product mismatch category", so they have already mentioned in OBD TnC that you cannot able to create replacement request if it is a product mismatch category, since you're conforming you have received right product in right color and in right condition. (Same thing was shared by flipkart customer support team)

U have ordered grey color watch.. that means in ur bill also it was grey color.
If u requested for replacements also they will give another grey colorwatch.

They may have done it by mistake.

kukdookoo wrote:
no replacements now unfortunately

I recently brought smartwatch from flipkart..and i got replacement..

abhijith143 wrote:
I recently brought smartwatch from flipkart..and i got replacement..

link of smartwatch and reason for replacement?

abhijith143 wrote:
I recently brought smartwatch from flipkart..and i got replacement..

What was your issue ? And is it your open box delivery?

OBD is something good which came out of Flipkart but it looks flawed in some cases. Take this example:

If we ordered iPhone blue color but found iPhone black color during OBD (Open Box delivery), what should happen next?

1. We reject the package, replacement for blue color should be provided by Flipkart (without any extra charges/payment)

2. We accept the package thinking to create replacement later, as customer support is saying to place new order. But since OBD is accepted, replacement would be denied for sure.

3. We reject the package and order gets cancelled without replacement option. And customer care says we need to place fresh order again for blue color, means we might lose the offers/discounts from initial order.

Ideally, 1st option should be given, as offers etc would not be lost.

Will forward this to my friend working as Software Engineer at Flipkart so he can share this to their product managers

MrMonkey wrote:
OBD is something good which came out of Flipkart but it looks flawed in some cases. Take this example:

If we ordered iPhone blue color but found iPhone black color during OBD (Open Box delivery), what should happen next?

1. We reject the package, replacement for blue color should be provided by Flipkart (without any extra charges/payment)

2. We accept the package thinking to create replacement later, as customer support is saying to place new order. But since OBD is accepted, replacement would be denied for sure.

3. We reject the package and order gets cancelled without replacement option. And customer care says we need to place fresh order again for blue color, means we might lose the offers/discounts from initial order.

Ideally, 1st option should be given, as offers etc would not be lost.

Will forward this to my friend working as Software Engineer at Flipkart so he can get this to their product managers

Well said and this is what i have expected..! Was my decision correct ?

saucap wrote:

iPhone 13 is 4g or 5g??

5g but it will be enabled via software update later this year

Ordered iphone 13 on 24th sep in 57k... Delivery date was 3rd October.. but the phone shipped on 3rd after creating multiple request.. and after it reached to my delivery area on 6th oct.. it came out for delivery at random time.. and then say due to some operational issue we can't deliver..

created multiple request to customer care and nothing happened.. everyone keep on giving me dates of next 5 days.. on 11th I thought i would cancel the order.. buy strangely they say.. we can't cancel the order.. i was very shocked to see and called CC.  They don't have any answer and just created a ticket with resolution date after 5 days.. meanwhile i have one known in ekart logistics.. he told me that might be possible your order theft by some delivery executive..
But finally after multiple calls.. product was cancelled on 14th.. and refund initiated..



Meanwhile I got from flipkart they said cancel and reorder.. so ordered again on 10th Oct in 58k with a exchange phone value of 3800.. again the product goes out for delivery twice and not getting delivered..
Finally the delivery guy appeared on 14th.. he took my almost 0 dents and scratch phone.  And filled in his app that phone has scratches and dent and value my phone around 1600.. i argued with him and also let him talk with my known in ekart . But the delivery was some suspicious because he wasn't able to tell his team name or manager name to him..

Later on he asked 1000 rs bribe for the phone.. and agreed on 300.. now the exchange phone was become all good and valued again 3800..

That was my worst ever experience i ever have in my online shopping..

Strangely i complaint this on twitter regarding this bribe.  And they told me that a copy pasted line that exchange value is given after phone evaluation.. we can't do anything 🤣🤣

Flipkart is now days at it's lowest level

MrMonkey wrote:
OBD is something good which came out of Flipkart but it looks flawed in some cases. Take this example:

If we ordered iPhone blue color but found iPhone black color during OBD (Open Box delivery), what should happen next?

1. We reject the package, replacement for blue color should be provided by Flipkart (without any extra charges/payment)

2. We accept the package thinking to create replacement later, as customer support is saying to place new order. But since OBD is accepted, replacement would be denied for sure.

3. We reject the package and order gets cancelled without replacement option. And customer care says we need to place fresh order again for blue color, means we might lose the offers/discounts from initial order.

Ideally, 1st option should be given, as offers etc would not be lost.

Will forward this to my friend working as Software Engineer at Flipkart so he can share this to their product managers

Will forward this to my friend working as Software Engineer at Flipkart so he can share this to their product managers

yaar usko bolo customer care head ka mail id btaye.kaafi logo ki help ho jaegi

Amazon, Flipkart they're all same now. With Open box deliveries, at least we won't get blamed for wrong product deliveries (In the case of amazon, account specialist decides the guilt based on our previous returnss/replacements 😞)

These days Flipkart's offers with Slice card are also broken. A few days ago, 10% off using Supercoins was showing in the SLICE app (not as a Spark though). But no way to actually redeem using Supercoins on Flipkart like earlier how it used to work (instant discount as soon as we selected Slice card for payment). Asked tech support of both. Slice washed their hands and said this is a Flipkart issue, Flipkart said this is a Slice issue.

A few days later, this time, ON FLIPKART I saw again for another product, 10% off using Supercoins with SLICE card. At that time, the offer shown in Slice had disappeared I again sent screenshot to Slice and Flipkart both asking about it. Slice said, "no such offer, Flipkart is showing incorrect offer" 😱, Flipkart said to contact Slice.

Seriously wtf is going on?

Sorry OP if you feel offended, but this is an over reaction. You got an incorrect product delivered, raised a complaint and got a refund. What's so wrong with that? I don't think FK is perfect (heck I have had some not-so-great experiences) but their OBD is much better than the so called delivery model of Amazon or any other e-com player.

kunalaggarwal82906 wrote:

you didn't expect them to ask you to reject the delivery for wrong product delivered? what did you expect?

Replacement ?

kunalaggarwal82906 wrote:

you didn't expect them to ask you to reject the delivery for wrong product delivered? what did you expect?

Refund and Watch too