Worst experience with Tata cliq

My overall experience with Tata cliq is very very bad. I bought macbook air on 26 December 2020 on prepayment of Rs74,694 and it was delivered on 29 of December and that time I was not available to receive the order, so the delivery man drop the order to my society office.When I came back from the office I picked the order came into my flat and opened it. That was really a shocking moment for me because the box was totally empty only the polythenes are their inside the box. I called immediately to tatacliq customer care and they registered my complaint and told me that they resolve the issue withing 7 working days also they will update me time to time. But they didn’t does that, they never kept me updated again after 7 days I called their customer care and explained my issue to the executive then they connected me to their supervisor Adnan. Now Adnan told me the sir please give me 3 working days to resolve the issue I said ok sir sure I will wait for your update but he didn’t does that. I again called customer care after 3 days then they told me to wait for one more working day again I waited for their update but they didn’t does. I again called customer after 24 hrs then the customer executive told me that your complain has been declined because from where the product has been delivered they are saying that they have delivered product correctly to me . Now after 15 days they actually want to say that they have done their work perfectly but the customer is lying. Heads off to Tata cliq and Croma also to all their team working inside including Mr Adnan ( Supervisor). Now I just want to say to Tata cliq that please it’s my humble request to them either give my product to me either refund my money to me back please.