Worst experience with Tata cliq

Deal Newbie

My overall experience with Tata cliq is very very bad. I bought macbook air on 26 December 2020 on prepayment of Rs74,694 and it was delivered on 29 of December and that time I was not available to receive the order, so the delivery man drop the order to my society office.When I came back from the office I picked the order came into my flat and opened it. That was really a shocking moment for me because the box was totally empty only the polythenes are their inside the box. I called immediately to tatacliq customer care and they registered my complaint and told me that they resolve the issue withing 7 working days also they will update me time to time. But they didn’t does that, they never kept me updated again after 7 days I called their customer care and explained my issue to the executive then they connected me to their supervisor Adnan. Now Adnan told me the sir please give me 3 working days to resolve the issue I said ok sir sure I will wait for your update but he didn’t does that. I again called customer care after 3 days then they told me to wait for one more working day again I waited for their update but they didn’t does. I again called customer after 24 hrs then the customer executive told me that your complain has been declined because from where the product has been delivered they are saying that they have delivered product correctly to me . Now after 15 days they actually want to say that they have done their work perfectly but the customer is lying. Heads off to Tata cliq and Croma also to all their team working inside including Mr Adnan ( Supervisor). Now I just want to say to Tata cliq that please it’s my humble request to them either give my product to me either refund my money to me back please.

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Benevolent Benevolent
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delivery man will not just like that drop in your society office unless u told him to do so.
At least u should have asked ur neighbor or friend from society to collect and check.
Appalled to see your laxity in taking delivery of such a precious item.
Even more surprising is if the parcel is intact from outside, u would have noticed something is very wrong when u took it in your hands.
Looks like seller or delivery man did the mischief now very difficult to prove and Tatacliq or Amazon or FK nobody helps in these kind of trust issues.
Good luck

Deal Subedar Deal Subedar
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First: Its not wise to take delivery of such precious item like this, its a case of utter ignorance.
Second: You must have a video recording of unpacking the parcel showing its outer packing condition and what actually you got inside (it will work as a proof).
Third: In case it unfortunately happened, you must 1) Report it to Customer care in writing with video recording 2) Lodge a FIR with local Police Station for fraud.

NOW you have already wasted too much time but still you must file FIR

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