Worst Product Quality and After Sales Service

Deal Newbie

Order ID:1218239579 – Matte Black Blue Full Rim Rectangle Large (Size-56) Vincent Chase Air Classic VC E11965 -C2 Eyeglasses, Product Id: 132691
Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, I have already given the product ID selected from their product list which is still available on their website and the mobile app as well.
As per their terms & conditions (20) RETURN, REFUND OR EXCHANGE POLICY
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above.
As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchased product for a different product of the same value or higher value. No difference will be paid in case the exchange is made for a product of a lower value.
They are not even ready to discuss the damage done by the wrong frame I am still wearing for the last 3 and a half months. Every day they send an mail which is almost a copy and paste of their previous mail. This is how they are dealing with customers.