Zepto feedback

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ramadesidime

I currently use Amazon Fresh and BBnow or Big Basket and BBDaily and Swiggy Instamart.

I have faced issues with them but customer care is helpful (some times, long explanation).
I do not want to switch to any other due to customer service issues.

Is Zepto pricing is good ? (Pricing is high for the above services)
Is Zepto service is good ?
Is Zepto customer care good ? Do they ask proof (screenshot for offers) when we raise a issue?

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For example, Onion price is Rs78 (today) and Rs98 (yesterday) in Amazon Fresh.
BBNow is at Rs88.

Where as market rate (Farmers who brings the vegetables to our community) is Rs60.

Deal Cadet Deal Cadet
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Farmers market price is 30 here

These app based services cannot beat local vendors in vegetable and fruit prices
Deal Lieutenant Deal Lieutenant
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Placed So Many Orders On Zepto , Still Now Did Not Faced Any Problems , Not Contacted Support. Checking Prices In Zepto , Blinkit , Bbnow , Instamart Before Placing Order.

Sometimes Zepto Will Be Winner In My Case

Comrade Comrade
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1. INFLATED MRPs : Yes -- for one product lets say Jeera - zepto has got many brands .. Most of them are inflated MRPs. I have devised a method to filter and purchase products from zepto - only if is 50% or more discount. With this - I get the product for its near - exact value compared to market value.

https://www.desidime.com/discussions/awareness-...

2. PERIODIC DISCOUNTS -- Zepto periodically comes with discounts on grocery products - which have expiry date close to 2-3 months .. Specially their own brand grocery product - Brand name - "Good daily". 

3. SUPPORT: I have not encountered problems with zepto - complaints raised on twitter DM - gets solved in a day or two. Though their customer care are a bit slow.

4. PROMOTIONAL CREDITS: Zepto periodically credits money in zepto wallet 40, 50, 100 - which has an expiry of 1-3 days random.

5. Zepto SUPERSAVER : Recently  zepto has come up with - 2 modes to order to cater customer with higher amount orders. Min Order : 999rs .. You will approximately save - 80-100 rs on 1000 rs order - purchase value of a product on supersaver mode - is 5-10% discounted.

6. Zepto PASS : With zepto Pass you get free delivery + 5-10% additional discount  on orders above 299

NOTE: i use zepto only for for small orders. No bulk orders

Spearhead Spearhead
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I read your thread but I'm still confused about the methods you use to know the real price of a inflated mrp product? Can you please explain? 

Deal Lieutenant Deal Lieutenant
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Everything is good with zepto...also few deep discount and zepto cash will help you. Personally, I buy only those items which are cheaper than offline market. 

Deal Cadet Deal Cadet
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had good experience, zepto offers great discounts on near expiry products, so usually i buy discounted products. few times,they delivered incorrect items, i had to contact support. they issued a refund, which was hassle free.

Deal Cadet Deal Cadet
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I have been an eternal bigbasket customer since 2017 and recently been trying out Zepto. Zepto's new Super Saver facility (min order ₹999) has definitely some of the lowest prices compared to its rivals. Say for example Bio Nutrients Tofu Gold goes for ₹75 on other platforms & the discount on this product is super rare. Zepto Super Saver is giving it out for ₹56 & I usually buy 7/week which gives me a savings of ₹130+ on tofu alone!

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Any new user referral for Zepto ?
I also want to try zepto.

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