Zomato remove customer support on chat Option

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Deal Subedar
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Zomato has poor service..they even discontinued live chat option. All you can do is chat with bot that will gave you same reply for every question ( thanks to automation or ai), if anything goes wrong with your order then your money is good as gone. Some day before i read article that zomato cut job due to automation. Its all well paying off to Zomato but not us. So swiggy is excellent over customer support. I guess. As i use to live in hostel i often order(basically daily) but past few day i completely stop using zomato. I got wrong order with spoiled food and i wasn’t able to connect to support. Bot reply only drop mail and we have noted that you have faced difficulty with us. We will sure to pass feedback to restaurant.( As i care) . So i recommend only to order food from known restaurant so you can get your order right. I have dropped mail to Zomato. No reply since two day. Hope you can find it useful.

10 Comments  |  
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Deal Cadet
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I never use zomato to order, only swiggy and uber eats

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Deal Lieutenant
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+100 ZOmato CC has become useless .. no real person behind to chat and no refund if you get spoiled food or spilled food

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Entertainer
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I always hate companies that have bad customer support in general.
If customer has bad experience , they don’t prefer that website/service anymore.

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Deal Cadet
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they fired around 600 people saying that these chat bot can handle customer service

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Shopping Friend
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tweet or email them

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Deal Subedar
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desiman wrote:

tweet or email them

I get your point but what your instant remedy.. i order food not accesories. Hope you get it what i am trying to say. And also no response from mail yet.

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Shopping Friend
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Kakarrot wrote:

I get your point but what your instant remedy.. i order food not accesories. Hope you get it what i am trying to say. And also no response from mail yet.

yes bro i understand and they had quick live chat some time back bt now they removed and got a BOT

so for us twitter is a quick option as of now

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