I placed order for moto g turbo + boat bluetooth headphone + one screenguard from amazon today with hdfc credit card through app to avail 15% cashback. total amount was 9216
Now, at the time of placing order I had Rs 1 amazon gift balance in my account and it got applied automatically and i paid 9215 with credit card.
Later noticed the terms and conditions:
“Please note, the entire amount needs to be paid from your card to avail the offer.”
“Full payment of the transaction must be done from HDFC Card. Any transaction with multiple payment modes will not be considered valid under the Offer.”
But they also have this clause which is contradicting / confusing:
“All the existing offers, gifts, discounts etc. that are being offered on the amazon.in website/ Amazon app can be availed by the Cardholders as part of this Offer as mentioned in the communication.”
I called up amazon cc and they seemed to be totally confused and clueless. first said that you will get the cashback, then said, as you have used Rs 1 gift card balance, you will not get the cashback.
Then I asked, if I cancel the order and place it again (this time full payment with hdfc card) – will I get cashback?
first they said no, then I reasoned with them based on terms and conditions as it is not mentioned anywhere, they said yes you will get cashback but they did not seem sure.
It seemed to me that it will be hdfc and not amazon who will be processing the cashbacks and probably amazon will not have much to do directly in the process.
I finally cancelled the order (refund processed to card account) and placed a fresh order from a different amazon account with same hdfc card (as i was not allowed to claim the lightning deals I already claimed in that account).
Amazon finally said that you will get cashback.
Called hdfc smartbuy cc also, and they were also not very sure.
Following points in t&c make me believe that I should get the cashback:
1) 1. What is the offer?
Get 10% cashback on the site (website and mobile) and 15% cashback on the app on successful single transaction net of refunds on purchases of Rs. 6000 and above from 1st to 5th Oct 2016. Cancelled items/orders will not be eligible for cashback.
2) Under this Offer, Cardholders may avail of a cashback of 10% on the amazon.in website and 15% on the Amazon mobile App, on the total purchase value inclusive of taxes on a per transaction basis, subject to a minimum purchase of INR 6000 (Rupees Six Thousand, only). The maximum applicable cashback per HDFC Card during the Offer Duration is Rs. 1,500/- (Rupees One Thousand Five Hundred, only) irrespective of number of purchases.
3) In case of cancellation of your order, transaction will not qualify for the Offer. If you cancel part of your order, you will qualify for the Offer only on the net amount you pay basis eligibility.
4) In a scenario where the Cardholder either returns the product/cancels the transaction or a transaction is cancelled by the seller, no cashback will be applicable for such transactions.
Please suggest. What do you think. Will I get cashback or can something go wrong here?
without the cashback it is not a good deal.