Airtel Payment bank 20,000 money stuck!! Airtel...

Airtel Payment bank 20,000 money stuck!! Airtel giving automated responses.

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I have 2 accounts in airtel payment bank, one of mine and one of my girlfriend

On 16th this month I did 6-7 transactions in total on both accounts and only 1 got successful. all the payments were for 10,000. now 50k was stuck but 30k has been reversed. though the issue is airtel is saying 3 transactions are successful.

So 3 transactions are successful according to them of 10k each. but in the person’s statement where i was sending the amount, only 1 transaction is successful.

I don’t know what to do, I am with them through email in various threads and in all of them they say it’s successful however upon asking for RRN number, only one was given to me which clearly in not mentioned in my beneficiary statement hence the payment didn’t clear. still they are not replying properly.

what kind of shitty bank is this? i don’t even know if they have DDF form (dispute declaration form) available in normal airtel stores in order to proceed with this.

Anyone can help ?

39 Comments  |  
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Hacker detected
Deal Subedar
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what the hell is wrong with airtel ….

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Deal Subedar
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How much time passed?

Have you tried http://www.airtel.in/forme/home/ne...lp ? If not try once.. link for checking status is there on that page. You will get a response within 2- 3 hours.

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Deal Cadet
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Try filling a complaint against them on Rbi ombudsman

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hackerboys wrote:

what the hell is wrong with airtel ….

for a bank to be so irresponsible, it’s pathetic and shameful, it’s one thing to do this kind of work with your prepaid/postpaid customers, as the money involved is quite low compared to a service for bank accounts as the money is on higher side.

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161508 wrote:

How much time passed?

Have you tried http://www.airtel.in/forme/home/ne...lp ? If not try once.. link for checking status is there on that page. You will get a response within 2- 3 hours.

more than 4 days.

i will try that link and lodge a complain, let’s see , thanks bro.

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sobirvs wrote:

more than 4 days.

i will try that link and lodge a complain, let’s see , thanks bro.

For transaction failure it may take upto 10-15 days for any bank for the reversal to take place.

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Vice wrote:

Try filling a complaint against them on Rbi ombudsman

link ? i remmeber doing this for SCB TRANSACTION which they didn’t refund and it took 3 months to get 500 rs back.

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161508 wrote:

For transaction failure it may take upto 10-15 days for any bank for the reversal to take place.

it’s not about that. if they give me in writing that it will take even 30 days i am okay with that. but they are saying it’s successful trxn bro.. which it is not. and they have provided my 1 RRN no. of my acc which doesn’t match the stteement the payment was credited to. and the other 2 transactions they are not giving RRN numbers, despite several emails.

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sobirvs wrote:

it’s not about that. if they give me in writing that it will take even 30 days i am okay with that. but they are saying it’s successful trxn bro.. which it is not. and they have provided my 1 RRN no. of my acc which doesn’t match the stteement the payment was credited to. and the other 2 transactions they are not giving RRN numbers, despite several emails.

there is this National Consumer Helpline also tell them your case, do what they say. call 1800114000 to reach them.

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161508 wrote:

there is this National Consumer Helpline also tell them your case, do what they say. call 1800114000 to reach them.

is this ike consumer forum type thingy? i guess they might tellme to wait for 14 business days. not sure. will give it a try, thanks bro.

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Vice wrote:

https://secweb.rbi.org.in/BO/precompltind...tm

(i) If Yes, Whether 30 days are over form the lodgement of complaint to the bank or not satisfied with Bank’s reply ?

i guess i shd have some patience. I generally don’t run out of patience, but those automated replies really get’s onto your nerves.

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Thaa-daaaa https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif We welcome you to the world of new surprises “Airtel” https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif
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jpduminy wrote:

Thaa-daaaa https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif We welcome you to the world of new surprises “Airtel” https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

sach mein, chor saale..

“thiefs airtel”

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sobirvs wrote:

(i) If Yes, Whether 30 days are over form the lodgement of complaint to the bank or not satisfied with Bank’s reply ?

i guess i shd have some patience. I generally don’t run out of patience, but those automated replies really get’s onto your nerves.

No, Airtel Payments bank there.. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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161508 wrote:

No, Airtel Payments bank there.. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

omg..

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Chundi operator Airtel ….

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really.. the frustration level is at peak for me..

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sobirvs wrote:

really.. the frustration level is at peak for me..

Did you posted feedback in the link I gave.? You should have got response by now..

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161508 wrote:

Did you posted feedback in the link I gave.? You should have got response by now..

yeah right LOL.

https://i.imgur.com/ikDqq35.jpg

No reply ofcourse. airtel is failing at so many levels really..

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3 Peoples back to back have same experience …I request u to port out from Non sense Chindichori network …This Airtel so ridculs than Rcom

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Deal Lieutenant
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I have done so many transactions with airtel and have never faced any such issues. There should be certainly something wrong which is causing the system to flag the account. I usually log only one account from one device. I have done transactions in huge amount and have not faced any single issue yet.

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Mot possibly Airtel is using NPCI gateway for payment settlement. The gateway is not very stable and many times payment failure happens in process. The sender bank gets a response that payment was successful but the receiver bank gets payment failure message and the payment gets stuck in the gateway. The reconciliation normally takes place in 3-4 working days and sender bank gets refund. So airtel may not be telling a lie as their system in showing payment as successful. Try again on monday.
But curious. what really prompted you to use aitel bank for such large amounts?

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Dont expect resolution / replies until monday
Most of them are ineffective because of festive season
Try contacting them for the same again on monday https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif
This time when you mail them, add every detail
including your bank statement (the transaction / reference no)
Also try visiting any local airtel store

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iamshashikant wrote:

3 Peoples back to back have same experience …I request u to port out from Non sense Chindichori network …This Airtel so ridculs than Rcom

bro , it’s about the bank not the SIM, even if I port out, the bank will remain until i close it.

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xxScriptzXx wrote:

I have done so many transactions with airtel and have never faced any such issues. There should be certainly something wrong which is causing the system to flag the account. I usually log only one account from one device. I have done transactions in huge amount and have not faced any single issue yet.

Problems are with UPI transactions, they are failing. I am not sure if its airtel issue or NPCI but whatever, atleast what airtel can do is reply?

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panchabhut wrote:

Mot possibly Airtel is using NPCI gateway for payment settlement. The gateway is not very stable and many times payment failure happens in process. The sender bank gets a response that payment was successful but the receiver bank gets payment failure message and the payment gets stuck in the gateway. The reconciliation normally takes place in 3-4 working days and sender bank gets refund. So airtel may not be telling a lie as their system in showing payment as successful. Try again on monday.
But curious. what really prompted you to use aitel bank for such large amounts?

Their 7.25% interest, yup my bad. And yes, they are using NPCI, who else provides gateway for UPI anyways afaik. The problem is not money is stuck, but even if it is stuck, atleast they can reply accordingly? Can expect this from a telecom company but when a company goes into banking sector, they need to take their customers seriously.

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getready wrote:

Dont expect resolution / replies until monday
Most of them are ineffective because of festive season
Try contacting them for the same again on monday https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif
This time when you mail them, add every detail
including your bank statement (the transaction / reference no)
Also try visiting any local airtel store

Bro, I am getting replies but one was “the payment is sucessful” … when i asked for RRN number, another email came saying "the issue has already been responded n such and such time/date. Then i wrote on the subject it is not enough, as I am asking fr RRN number, again I got email from airtel saying they have already replied, that’s what getting onto my nerves

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sobirvs wrote:

Bro, I am getting replies but one was “the payment is sucessful” … when i asked for RRN number, another email came saying "the issue has already been responded n such and such time/date. Then i wrote on the subject it is not enough, as I am asking fr RRN number, again I got email from airtel saying they have already replied, that’s what getting onto my nerves

CC is Dumb, they only knows copy paste https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

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