Airtel sim - unable to send or receive sms sinc...

Airtel sim - unable to send or receive sms since two weeks

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I am not able to send or receive sms from my airtel sim card since last two weeks. I was using Moto E. Then upon reading previous post, I tried to check the sim in a Nokia handset. I set the SMSC and other settings but still I wasnt able to send any sms. When I am dialing *121# it prompts “This service is not alllowed”. Many airtel users have faced this issue (read on internet). The motive behind this post is to get firsthand solution to this issue from users who have faced and solved this problem. Please help me out here.

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@rajrocks @avgn

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@dealfetcher wrote:

@rajrocks @avgn

Link to previous post

[HELP] Not receiving any SMS on my Airtel Prepaid Number

Please Visit
http://clnk.i...jb

Did not get any exact solution here

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I too faced the same issue..on checking settings found message centre number is changed..set it to original number..it worked for me

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@nareshtv wrote:

I too faced the same issue..on checking settings found message centre number is changed..set it to original number..it worked for me

I am using Moto E and the sim card is in sim2 slot. I tried dialing ##4636## and update smsc but then it only shows me smsc of sim1. And there is no other setting that i cud find to change or update smsc😓

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@dealfetcher wrote:

Problem solved. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif
Thanks anyway @@@[email protected]@ @@@[email protected]@


always post the solution, there are many like you in the same boat and end up creating multiple thread when solution is not provided

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@vicks619 wrote:


@dealfetcher wrote:

Problem solved. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif
Thanks anyway @@@[email protected]@ @@@[email protected]@


always post the solution, there are many like you in the same boat and end up creating multiple thread when solution is not provided

Yep thats true..
Solution : I called up airtel complaint number 198 and directly went on to talk to a cc representative. I told him about the issue and asked him to transfer my call to a higher authority. He raised my complaint and I even asked him to enable sim services from their end if they have been disabled. He said the complaint wud be resolved in 48 hours but ig it was resolved within 12hours. Hopefully this works for anybody else who faces the same problem.

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Try Changing the message service no(Messages> Setting> More Setting> Text Messages> Message Centre) to +919895051914 (For Airtel Kerala Circle) and input mode to automatic. (Other states try calling airtel customer care; dial 198 or 121 and go for blackerry services to talk directly to customer service representative).

Hope this helps

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I was facing similar problem when I converted my sim from 3G to 4G. I tried everything but no results. Also there is no sms centre number of UP East circle on any website. I contacted [email protected] and [email protected] via mail. And attached the snapshot of device information and error page of message box. Next day they contacted me and solved the problem by giving necessary detail.

Thank You Airtel. smile

Here is their reply—

Dear _____,

Greetings from Airtel!

This is in reference to your email regarding unable to send SMS from your airtel mobile number________.

At the outset, I regret the inconvenience caused to you.

As we discussed on your mobile number _______, I have verified our records and would like to inform you that Incoming / outgoing SMS services are active on your Airtel account and I have reset your account services. You will be able to use SMS service in next 4 hours time, please restart your mobile once after 4 hours.

If the issue still persists, please change the message settings on your handset by following the below steps and restart your phone:

Message Center Number: +919935051914 (this is probably for UP EAST circle)

Message sent as – SMS

Message validity – Maximum

Character support – Full

Reply via same center – No

Please follow the procedure listed below in case you are unable to send/receive SMS after checking the message settings for your handset:

1. Please ensure 0 or 00 is prefixed for National and International SMS respectively.

2. Please delete few SMS from your Inbox and Sent items of your handset.

3. There should be a minimum balance of Re1/- in your account in order to send or receive SMS.

Please dial *121*51# (Toll free) to know about the balance and validity.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
_____________
Advisor : Customer Experience
Bharti Airtel Ltd

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