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Amazon Account Issue: COD option greyed out, Not able to place any order on COD.

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Analyst
rpal
In my Amazon account, COD option is coming out greyed out. Hence, not able to place any order on COD. Have never placed or rejected COD order in past. Many prepaid orders using amazon pay/credit cards etc were successfully delivered in the past. Amazon CC not able to resolve immediately or even commit a solution or some date. Anybody else faced any such problem ? Any ideas to get this odd type of issue resolved would be highly appreciated.
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Deal Subedar Deal Subedar
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Mine same for last months
No solution
They told it is technical problem
Do create another account with another phone number with some changes in name , address , include u r phone number in address

Supernova Supernova
Moderator
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Yeah that’s probably because of many COD cancellations

Deal Subedar Deal Subedar
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First they said the products can’t be delivered on cod at your pin code. I showed them that i have been ordering on COD on other accounts. After this they cried out the reason of cancellation of orders which they can’t prove as none of my orders was cancelled or returned. After that they stopped replying. Do you have any solution to this?

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Benevolent Benevolent
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can be a logistics problem from Amazon side also. May be they do not have proper people to handle the cash/payment at that location.

Analyst Analyst
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Unlikely.
Bcoz for same https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif location, COD orders worked smooth and fine in other family accounts.

Deal Cadet Deal Cadet
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Even mine COD is grayed out. Although never plwced any COD

Analyst Analyst
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Your problem or case is identical to me then. Good to hv company-and a good one like you!! https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

I think better to get it escalated and solved. And then do share the solution or problem insights.

I hv already escalated and waiting if it gets solved in 2 days, else once more i will ask them.

Anyways, availed COD cash load offer from other accounts and also added the aadhaar nos there to be safe, though not expecting anything serious (except add money 10k limit may be blocked w/o kyc). But GCs can always be added even then i guess…

Deal Subedar Deal Subedar
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No solution . I have been to sufferer of this. Amazon grayed out my COD option despite any reason. After contacting the cc and chatting with them for many days , never been to any conclusion. They said place some orders (prepaid) , it will become active. Rather I had talk to their manager and many executive , they couldn't even solved it.
Helpful Helpful
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To OP –
If you happy placing order prepaid then why worried about COD.
You yourself saying that never placed COD order then why now ?
Enjoy prepaid orders with many cashback offers. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Happy shopping.

Deal Captain Deal Captain
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Cash load at doorstep, 20% cb https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

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Benevolent Benevolent
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Temporary cod is disabled in your city…

Deal Cadet Deal Cadet
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It happened to me too, but figured out a solution.
The reason is because, you are trying to order who’s value is less than your Pay Balance.
So, make your cart value more than Pay Balance amount, and press check out through COD, then remove the items you don’t want before placing order.
Done. Your order will be in COD.

Deal Subedar Deal Subedar
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Thanks for the trick but it doesn’t works as it said cod not available at your pincodes (but it did work with other accounts) .

Wildfire Wildfire
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I don’t know why there was no reverts… When I raised this issue same days back…

Amazon – Unable to place COD order when price of the product is less than Amazon Pay Balance

https://www.desidime.com/forums/dost-and-dimes/...

@rpal

There is workaround bro… Go to Amazon mobile app… Place order using Buy Now button… Instead add to cart button… Now you will get cod option…

Now a days Amazon cc become dump a**… And now they don’t mention Amazon executive name as well in their reverts… Seems outsourcing happened???

Deal Cadet Deal Cadet
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Not yet resolved for me…well till now haven’t had a word with them as i am really not a COD guy.

Help me with thier email addresses. I will drop one.

Analyst Analyst
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[email protected]

Normally, I do login and then click on Help (at bottom of page)→Browse help topics→Customer Service→Contact us => Gives option to select order etc, chat/email or call depending on their algorithm. Mostly, Chat is usable, though even email submitted here gets responded within 6-8 hrs typically.

In my view, this section is really well designed and functional.

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Wildfire Wildfire
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There is workaround bro… Go to Amazon mobile app… Place order using Buy Now button… Instead add to cart button… Now you will get cod option…

Deal Newbie Deal Newbie
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Kindly allow me to do cash on delivery with amazon

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