Amazon Compensation Policy

Amazon Compensation Policy

https://www.amazon.in/gp/help/customer/display....

Amazon aims at providing the best service and experience to its customers. However, incase we are unable to meet or resolve our customer grievances pertaining to “Amazon Pay balance: Money” within the committed timelines, this compensation policy will come into effect for the mentioned scenarios. The objective of this compensation policy is to establish a system whereby Amazon (APIPL) compensates the customer for any financial loss he/she might occur due to deficiency in service.

The compensation policy covers areas relating to the below mentioned areas only and clearly specifies the extent to which the customer will be compensated.

1. Amazon Money load delayed (electronic or cash load at doorstep) — If load into Amazon Pay balance: Money is delayed for more than one day from order date except in situations where restrictions are imposed on customer’s account. Yes, if customer requests for such a compensation or at the discretion of APIPL 5% of load value or Rs.100 whichever is higher
2. Refund to Amazon Pay balance: Money delayed If customer used Amazon Pay balance: Money to pay for an order and refund to his/her account is not processed within the set timelines. Yes, if customer requests for such a compensation or at the discretion of APIPL 5% of refund value associated with Amazon Pay balance: Money or Rs.100 whichever is higher
3. Amazon Pay balance: Money debited erroneously If customer claims that debit transaction is not authorized by him/her and there is fraud committed on the account.* Yes, if it is proved that account takeover has happened due to negligence at Amazon end.* 5% of refund value associated with Amazon Pay balance: Money or Rs.100 whichever is higher*

*Fraud liability will be determined basis the policy laid out under ‘Customer liability for unauthorized transaction for Amazon Pay balance: Money’

All compensation under this policy shall be provided in the form of Amazon Gift Cards (Amazon Pay balance: Credits), to the exclusion of any other form of compensation such as credit to bank account or Amazon Pay balance: Money.

The policy does not cover and is not applicable in respect of claims made by customers on account of opportunity losses or damages or claims pertaining to reputation loss.

Customer liability for unauthorized transaction for Amazon Pay balance: Money

**The number of working days mentioned above shall be counted as per APIPL working schedule excluding the date of receiving the communication.