amazon exchange

Exchange Offer – FAQs
Frequently asked questions about the Exchange Offer program.

What is the requirement around the condition of the used product?
If the used product is a Mobile please ensure that it is in working condition with its display intact, and that it is not damaged, broken, or otherwise tampered with. Normal wear and tear is acceptable. If the used product is a Tablet, Laptop TV, Washing Machine, AC, or Refrigerator, the Exchange Offer value that is provided by our exchange partners depends on the condition of the used product. Ensure that you share correct details of the used product, so that the delivery associate can validate the same successfully before delivering the new product.

Do I need all the original accessories and packaging for the used product?
It is preferred that you return the used product with its original accessories and packaging. However, it is not mandatory. You may complete the exchange process without the original accessories and packaging.

How should I send the used product to Amazon?
The used product will be picked up from you by the delivery associate at the time of delivery of your new product, provided the condition of the used product matches what was entered at the time of placing the order.

Can I exchange more than one used products to buy one new one?
No, you can exchange only one used product per new product order.

Can I exchange a used product of one category to buy a new product of another category?
No, currently, you can only exchange a used product of one category to purchase a new product of the same category. For example, you can only exchange a used laptop to purchase a new laptop. You cannot exchange a used laptop to purchase a new TV.

Can I exchange a different used product other than the one described at the time of ordering?
No, once the order is submitted, you must exchange the used product that was described at the time of ordering. The Exchange Offer value that is applied on the used order is applied based on the used product details that were entered. If the details entered do not match the used product that is submitted for exchange at the time of delivery, the delivery of the new product will be suspended and the order will be cancelled.

How can I get my used product back?
Once a used product has been picked up from you, we will not be able to return it as it would have already been collected and processed by our third-party exchange partners. In case you have returned your order for a refund, subject to the return policy, an Amazon Gift card issued by QwikCilver Solutions Private Limited, equivalent to the Exchange Offer value will be credited to your Amazon.in account. See Exchange Offer – Terms and Conditions.

Is there a list of used products that can be exchanged?
The list of used products accepted under the Exchange Offer program is dependent on our exchange partners and hence is dynamic. Please see the “With Exchange” section of the selected product’s detail page to see the latest list of used products eligible for exchange.

What if I have personal data on my phone/tablet/laptop?
You must ensure to delete all the data on your device before handing it over to be exchanged. Amazon or its affiliates, the seller, the exchange partner, the future buyer or the manufacturer will not be responsible for any data that may be retained on the phone, and you cannot approach any of the above parties for any retrieval or deletion of the data on your used device.

How do I find my IMEI number to exchange my mobile phone?
Dial *#06# on the phone that you want to exchange to identify its IMEI number. The IMEI number can also be found inside the battery compartment, in phone settings, or listed on the original packaging.

I see two IMEI numbers on my phone, do I need to provide both for exchange?
No, you need to enter only one of them into the IMEI number field.

vsk

vu

vun k bhai

Exchange Offer is currently available in eligible pin codes in Ahmedabad, Bangalore, Chennai, Delhi, Faridabad, Gurgaon, Hyderabad, Mumbai & Noida only
*Please keep your old product ready in pick up ready state

@goss8877 wrote:

That 2500 exchange discount is for exchanging OP3 with a new OP3

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

Yes we know it’s hard for you to contain your excitement for spending almost a lakh on a phone.

@thrifty_indian wrote:

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

Yes we know it’s hard for you to contain your excitement for spending almost a lakh on a phone.

@AngryHulk wrote:

@thrifty_indian wrote:

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

Yes we know it’s hard for you to contain your excitement for spending almost a lakh on a phone.

<br /
Well that was anecdote for the resale value as compared to Amazon. No need to get hyper, I spend the same amount last year and I’m always excited to buy a new phone be it Redmi Note 3 or Nexus 6P or iPhone.

No one is getting hyper except you. As a matter of fact, I am laughing my ass off.

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

where did you sell ?

@thrifty_indian wrote:

@AngryHulk wrote:

@thrifty_indian wrote:

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

Yes we know it’s hard for you to contain your excitement for spending almost a lakh on a phone.

<br /
Well that was anecdote for the resale value as compared to Amazon. No need to get hyper, I spend the same amount last year and I’m always excited to buy a new phone be it Redmi Note 3 or Nexus 6P or iPhone.

No one is getting hyper except you. As a matter of fact, I am laughing my ass off.

I can confirm.

@thrifty_indian wrote:

@AngryHulk wrote:

@thrifty_indian wrote:

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

Yes we know it’s hard for you to contain your excitement for spending almost a lakh on a phone.

<br /
Well that was anecdote for the resale value as compared to Amazon. No need to get hyper, I spend the same amount last year and I’m always excited to buy a new phone be it Redmi Note 3 or Nexus 6P or iPhone.

No one is getting hyper except you. As a matter of fact, I am laughing my ass off.

My fri tagged me to confirm the price of Amazon exchange and I confirmed it. You’re laughing your dirty arse off so what should I do? Keep doing that. Who cares? Lol

@munna master wrote:

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

where did you sell ?

Offline. I extended the warranty of 6s+ so it had 13 months of Apple warranty remaining. Was expecting more but cause I needed money fast, sold it.

@AngryHulk wrote:

@thrifty_indian wrote:

@AngryHulk wrote:

@thrifty_indian wrote:

@AngryHulk wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

@desidude2013 wrote:

@goss8877 wrote:

i tried this with many pincodes of mumbai but it does not show any exchange offer

Currently Exchange is not showing for any city , It was working in the afternooon

whats the max discount they give for exchange of smart phones

Maximum quote I got for Iphone 6s plus 128GB@15578

LOLOLOLOLOLOLOLOLOL

Sold my 6S+128GB for 71k. Sold my redmi note 3 for 11k. All set for iPhone 7 Plus 256GB

PS: even 5s 32GB will get more value than what Amazon quoted.

Yes we know it’s hard for you to contain your excitement for spending almost a lakh on a phone.

<br /
Well that was anecdote for the resale value as compared to Amazon. No need to get hyper, I spend the same amount last year and I’m always excited to buy a new phone be it Redmi Note 3 or Nexus 6P or iPhone.

No one is getting hyper except you. As a matter of fact, I am laughing my ass off.

My fri tagged me to confirm the price of Amazon exchange and I confirmed it. You’re laughing your dirty arse off so what should I do? Keep doing that. Who cares? Lol

I see you care about my dirty ass, keep smelling and keep replying….

Amazon Accepts Exchange Offer

for eg. check this www.amazon.in/Xiaomi-Redmi-Note-Gold-32GB/dp/B0...?

yup, too good move

@KuttaJi wrote:

What the Hell.

Got it now! Ignore. There was no link when I commented

Flipkart giving Rs. 1900/- for my Asus Zenfone 5….Amazon only Rs. 1608/-

@SmallKing wrote:

Flipkart giving Rs. 1900/- for my Asus Zenfone 5….Amazon only Rs. 1608/-

Ya exchange offer is available from amazon from last few days. But it isn’t worth

Currently valuations for exchange products are quite low as compared to Flipkart. Hope this changes soon.

@SmallKing wrote:

Flipkart giving Rs. 1900/- for my Asus Zenfone 5….Amazon only Rs. 1608/-

Is it 8gb or 16gb model?

@kamnq wrote:
Is it 8gb or 16gb model?

I checked with 8GB

Rs. 1896/- for 16GB, still Rs. 4 low

@SmallKing wrote:

@kamnq wrote:
Is it 8gb or 16gb model?

I checked with 8GB

Rs. 1896/- for 16GB, still Rs. 4 low