Amazon not issuing cashback
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On 01Feb2020, I placed 7 orders at Amazon for which their 3 different representatives assured me cashback on 3 different days 01/02/03 Feb’20. However, on 05Feb2020 they denied to issue cashback. I have all the proofs of cashback, screenshots, audio communication which I shared with them after that they stopped responding to my emails and tweets. What should I do next?
Twitter link: https://twitter.com/girish8192/status/122724006...
Cashback assurance screenshots:
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Yeah, its all clean. I am their prime customer since prime started in India. No cheat nothing; have only one account with them. I don’t know what’s the issue at there end. They have stopped replying my emails and on call they use to apologise and say we won’t be able to issue cashback that all information we can share with you. What should I do in such scenario. I feel cheated :sad:
If the cashback is related to dream11 coupons then forget it.
No, it’s not related to Dream11. I have never used that app. These offer got automatically applied by Amazon against the offers provided like recharge, upi, shopping, etc. No dream 11 role in this.
No, it’s not related to Dream11. I have never used that app. These offer got automatically applied by Amazon against the offers provided like recharge, upi, shopping, etc. No dream 11 role in this.
7 orders??
U could have wait till cb is given for one order now days they r crediting cb instantly or once item is shipped[amazon fresh]..
True, hence I checked with there customer care team on 01/02/03 feb’20. Even after orders are delivered they assured me that I will get cashback for all my order but they didn’t issued
Understood you must have done repeated transaction one after the other without waiting for the cashback of the previous transaction to be credited. So it is displaying the same offer on every order. If I am not wrong you must have received the very first order cashback as of now.
If this is the case forget it they aren’t going to give cashback as the same happened with me. But you can return the items. Even if they aren’t returnable just findout a damaged pic of the item online and show them. and they will have to return. If you have consumed the items please contact consumerportal, but don’t expect much.
Actually I got more than expensed in other accounts. So I kept quiet as already I had balance and other customer accounts were frozen. First thing you should do is take the balance out of all your accounts. Who knows what loophole they find out and deduct your money in the name of violating tnc’s for profit.
If cashback is not processed for first order and if you try to order again it will show same cashback details. So whichever order gets delivered/shipped first you will get cashback on that. Particular order.
Even after process of the cashback of first order Amazon representative assured me for the cashback. Hence I went further with the orders otherwise I would have cancelled them all together
Agar ese hota to log multiple acc kyun banate 
LMAO
op u want cb for all 7 orders for offer u collect which is applicable one time????
wake up amazon isn’t that much dumb
Haha..bt Amazon representative are still dumb. If they have provided me the info wht dimmers are helping me with I have cancelled all the orders 
One thing can be done legalise the case and ask them if the you weren’t eligible, the cashback mustn’t have shown on subsequent purchase or if they say its a bug tell them to bear not you.
Done with the first step. FIR lodged. Tomorrow will be visiting my uncle who is a lawyer by profession. Will try to get a notice issued to Amazon
FIR…i mean seriously did u ever read the tnc of the offer u collected..it clearly says applicable on one order only….wake up …good morning
A very good morning to u too mate. Have a read through my case then revert.
Customer Care don’t get all the information.
You already got the cashback for first order. No use in fighting because you are wrong.
Ok lets assume I am wrong for a second? Answer two simple questions now?
Is it right at amazon part to assure and commit for cashback 3 time on 3 different days. Even after delivery of the order?
Is it write at amazon part showcasing that your order is eligible for XXX cashback?
लालच बुरी बला है|
Greed is bad.
Same thing happened with me. First happy , then clueless why not any cashback after showing , CC promised over chat, called 2 hr straight and fought like never ended. Lastly senior manager taken my feedback not to show cashback on 2nd order and also don’t fake promise by CC. Enjoy cheyyi bro! Neither you nor Amazon is wrong only thing is it can only be understood by first experience like new wife.
OP
Be like bro
U r high on weed
Sleep and wake up tomorrow morning all will be peace out
Still having hangover 
I guess the OP has good point…I don’t know too much about the scenario here in India but in US you would have won the case (assuming you have all the evidence/transcripts)….What you say @bikidas2060 ?
Good luck to OP! 
PS. Looks like if this case is proceeded the offers will reduce furthermore!
If it was US then no support executive would have given any assurance either in verbal or written form. System errors are not counted for cases like these unless there is some human support behind them.
Your case won’t have a stand. It will be dismissed before even going to proceeding. Read T&C carefully. You have agreed to all their T&C, the moment you collected the offer.
According to T&C, Amazon is not wrong in showing cashback for all your orders since cashback is not yet processed for a successful transaction. They are legally right in every sense here.
Now coming to customer support assurance, all that they can see is cashback shown on your order page and cashback credited to your Amazon Pay. It might not have been credited when you raised a complaint, hence they assured. When you raise a dispute with CS team, they assign it to Finance team. They cross checked and denied your cashback.
Agree with your point issue is they assured me cashback even after processing of it.
Bro never believed on cc guys , if u didn’t get cb after shipping too so just cancel ur order don’t wait much more nd place another order… most of the CBs are auto generated by their system
Learnt a lesson now..will be more cautious going forward
You ll win the case. Buddy, before legal steps,bgo through the tnc
No FIR Found. The number when entered says no record found
https://mobile.twitter.com/girish8192/status/12...
This guy has mentioned his recent location as East Delhi, so selected East, Mayur vihar phase 1 in online tracking
Woh..do you want my birth place as well bro, want to match kundli shundli or wht…hold your horses and check on below link before firing. You are too agressive mate
This is pure entertainment. 
OP js 100X dumber than Amazon CC
Asking wht Amazon committed in written is dumb thing?
Imho, op is correct. Amazon is fooling the not so regular customers with this intentional bug. We know this by our shopping experience. I think you should proceed with case.
Agreed! Felt it the same way.. 🧐
Anyone’ll be confused by this and order more items. ..
True. Confusing for any layman and become more worst when both amazon representative and app say/showcase cashback.
This deal is getting attention beyond my expectations
Simple – the offer which he had collected had written x % cb upto xyz amount
Now, tnc clearly say you would get cb only when shipped or delivered that doesn’t mean i can order few orders until cb is not released.
Nxt up – Amazon keeps offering cb upto entire xyz amount is not exhausted. So suppose you have 50% upto 200, and you order for 150, 75 cb eligible for that order, next order you are still eligible for pending 25 cb
This is for OP
Currently prime now for prime customer it is offering 100% cb upto 150 on fruit and vegetables. Schedule order for 24, 25th feb last slot. Now keep ordering lakhs everytime it would show 150 until 150 cb is released .
Happy weekend 
If Amazon cc read that t&c and assisted him he wouldn’t have placed multiple orders.
Anyone able to track the FIR details ? Kindly Post screenshot here .
Anyone ?
Strange That Mentioned Cashback Is Also Not Been Honored By Amazon. Is The Golden Goose Killed Now ?
Op – Is Your Amazon History Clean ?