Amazon loot update Cashback unlocked 1800 (July coupon loot)

I received my order as well

See below latest reply I got from Amazon..

Amazon
Your Account Amazon.in
Message From Customer Service
Hello

I am Pratik from Amazon customer support department.

I have read all the details of your complain in this Email and all the previous mail you have received As per your mail I have checked all the details you have mentioned in your mail and the inconvenience you are facing with the refund of your Order No: 403-xxxxxx-xxxxxx

We are really sorry for such inconvenience you have faced and. Believe me, this was never our intention to create such inconvenience to a valuable customer like you.

Yes, you are absolutely right on your point, Its been almost a month you and still you have not received your yet. It is really frustrating situation that after call for so many time your issue is not getting resolved.

You have invested your time, trust and money behind Amazon for the best service, however we have failed to fulfilled our commitment due to such technical issue happened in our system.

we would request you to kindly wait for some time as our team is already working on this issue.

Here, To help you in this issue I have raised your voice and filled a VOICE OF CUSTOMER form so that the matter can get escalate and our team can investigate the issue and take necessary action to avoid such type of technical error.

I have also highlighted the below mentioned issues .
1. Due to the technical error the money has still not been refunded in your account after waiting for almost a month.
2. Your order got cancelled without informing and you have received the refund in Amazon pay balance instead of original mode of payment (i.e bank account.)
3. You want the compensation for all this inconvenience you have faced.

Be assure our team will surely look in this issue and take necessary action.

I can feel your emotional attachment with the Order , as you were eagerly waiting for this Order, because you have placed this with the best price and the best offer.

I would not like to give you any false assurance or wrong information in this regard. Our team will surely look in this issue and take necessary action.

I have undertaking all the required and necessary steps in accordance with all your needs to see that you do not have to face any monetary harm under any situation. Customer satisfaction is something we take very seriously and would never negotiate under any situation.

Should you require any additional information or assistance, please feel free to contact us back using the link below. We will be more than happy to help you.

Your cooperation and little more patience will be highly appreciated to us in this case. Thank you so much for your continuous support. We would like to seeing you soon. We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Pratik Amazon.in

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