amazon not crediting cashback.help needed.
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I had purchased voltas AC from amazon in April under hdfc 10% cashback on large appliance, max rs2000.last date for cashback credit in hdfc cc was 18th july.i mailed hdfc on 23rd july regarding my cashback not credited.
On 27th i recieved mail from hdfc that thaey have not received my name as a eligible customer for cashback.
Now after continously contacting amazon through chat and mail from last one month they have credited rs1000 in my amazon wallet.from last 10 days iam contacting amazon to credit 2000 as it should be in my case they are disconneting call giving reason that it has been finalised from banking team.
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@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.
try on twitter or facebook
Ok will do it today.thats the last option right now i think.thanks for the reply.
This has happened to me also. They have not credited to me.
wtf
Most frustrating part is that They are excepting there mistake but not willing to pay.i was not expecting this with amazon.
@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.
Did you have any confirmation on this?
@esakki raja wrote:If yes, then you will get definitely your cashback or equal to Amazon gv.@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.Did you have any confirmation on this?
Just initiate return request, no need to worry about more then 30 days.
Mention the reason for return that you have not received cashback for the offer.
@esakki raja wrote:Yes it was clearly mentioned by amazon cc during one of my chat my session.i had saved that mail.@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.Did you have any confirmation on this?
@desidude2013 wrote:
@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.
try on twitter or facebook
No idea about Amazon FB since I dont use it but on Twitter, there will be a script reply to contact customer service with a link. Waste of time.
Get a letter from your bank which states that Amazon hasn’t forwarded your name for cashback offer.
If you have received a survey link like this:
Select no and you will be forwarded to escalation department. If you haven’t received it yet, chat with the cc and tell him to forward your request to escalation department, if he disagrees, disconnect the chat. Don’t fill the survey after chat, you will receive an email, there selecting “no” will directly let you contact with the sr cc. Explain your concern and forward your bank proof to an email that agent will tell you to do.
Hope this helps in getting your issue resolved.
@KDS check this https://m.imgur.com/h...1B
@AngryHulk wrote:I had raised this issue on there fb page and recieved a message stating that i will recieve a call from amazon within 12hrs.
@desidude2013 wrote:
@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.
try on twitter or facebook
No idea about Amazon FB since I dont use it but on Twitter, there will be a script reply to contact customer service with a link. Waste of time.
Get a letter from your bank which states that Amazon hasn’t forwarded your name for cashback offer.
If you have received a survey link like this:
Select no and you will be forwarded to escalation department. If you haven’t received it yet, chat with the cc and tell him to forward your request to escalation department, if he disagrees, disconnect the chat. Don’t fill the survey after chat, you will receive an email, there selecting “no” will directly let you contact with the sr cc. Explain your concern and forward your bank proof to an email that agent will tell you to do.
Hope this helps in getting your issue resolved.
I had read regarding survey in another thread but its strange that after my last two chat session in which i was not satisfied with cc reply, i haven’t recieved any survey mail.in my earlier chat i have received that mail.i will try again.
Thanks
essakirja,angryhulk.
@esakki raja wrote:After selecting return/replace option, iam getting message “ item isn’t eligible for rerurn The return window closed on May 3, 2016."@esakki raja wrote:If yes, then you will get definitely your cashback or equal to Amazon gv.@KDS wrote:
As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.Did you have any confirmation on this?
Just initiate return request, no need to worry about more then 30 days.
Mention the reason for return that you have not received cashback for the offer.
@esakki raja wrote:
@KDS check this https://m.imgur.com/h...1B
At 4.00am amazon had credited 1k in my amazon wallet.now i had recieved total 2k.i was struggling from last 45days for this amount.thanks to all for the help.
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As per amazon cc i had placed order at 23.10hrs due to which there cashback team had missed my name to forward to hdfc.any one who had faced similar situation can help me out.also they are not forward my call to there supervisor.