Amazon order help damaged item (solved)

Amazon order help damaged item (solved)

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Shopping Friend
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Hello dimers I yesterday placed a pantry order on Amazon which was supposed to be delivered by today.
But as I called delivery agent he said there was oil in your package and spilled so he returned my complete order.
But the thing is I have received more than 100% cashback for the order
But now I am worried as they might refund for order instead of replacement and I will not receive any mony due to cashback adjustment and I think offers will be also not be received again.
The order status is still out for delivery and not updated yet.
Is anyone has faced similar issue and knows what’s possible result or anything I can or will need to do to get replacement.

Update : delivery guy delivered the product but 1 oil pack was completely damaged and spilled all over but contacted the customer support they placed replacement of the order of the oil.

23 Comments  |  
7 Dimers
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Community Angel
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you should call delivery agent & tell him I want that package / consignment immediately or i will pickup from office & don’t return it , otherwise you loose all offers applied to this order but you will receive refund !

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Shopping Friend
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syed786 wrote:

you should call delivery agent & tell him I want that package / consignment immediately or i will pickup from office & don’t return it , otherwise you loose all offers applied to this order but you will receive refund !

His no. Is not reachable now.
I don’t know where there store is.

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Deal Subedar
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AFAIK. You are still eligible to avail the offer. Once you receive your refund, place a fresh order. In your case, they might debit the money from your Amazon pay that you have received as a part of cashback.

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Deal Cadet
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you will receive cashback for next order
Example if you order 500 product and got 700 cashback (and order cancelled with zero refund) than for next order you will receive 500 cashback for 500 order.

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Shopping Friend
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SleeperRAW wrote:

AFAIK. You are still eligible to avail the offer. Once you receive your refund, place a fresh order.

If that’s the case then it’s good but customer support and many says offers are not received again.
@syed786 contacted delivery guy and asked for delivery he haven’t confirmed yet but said let me talk to someone.

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Shopping Friend
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SleeperRAW wrote:

Have you contacted Amazon CC?

Yes talking with them too
They can’t do anything now as DELIVERY status is not updated yet.

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Deal Cadet
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You are still eligible for that offer if it’s un- delivered/cancelled/return anything.. so many times I got this kind of issues.

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Deal Cadet
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Ash-D wrote:

Yes talking with them too
They can’t do anything now as DELIVERY status is not updated yet.

They will update status as un-delivered . Next order will get offer again

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Shopping Friend
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pavancool.pj12545 wrote:

They will update status as un-delivered . Next order will get offer again

I am confused now as I have asked delivery guy to deliver the order as it is he haven’t confirmed yet but might deliver.
What will be best choice to make.
To add some weight to issue I paid 918 for order and received 1160 cashback.
Now I might get offers again but I will loose payzapp discount as it was one time only
Also if delivered I might not get the replacement of damaged oil packages as no returnable.

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Deal Cadet
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Ash-D wrote:

I am confused now as I have asked delivery guy to deliver the order as it is he haven’t confirmed yet but might deliver.
What will be best choice to make.
To add some weight to issue I paid 918 for order and received 1160 cashback.
Now I might get offers again but I will loose payzapp discount as it was one time only
Also if delivered I might not get the replacement of damaged oil packages as no returnable.

Have to raise a complaint on damaged products. U will get refund if prime now order .. otherwise it’s adjusted in cashback itself..

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Shopping Friend
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pavancool.pj12545 wrote:

Have to raise a complaint on damaged products. U will get refund if prime now order .. otherwise it’s adjusted in cashback itself..

They won’t provide replacement??

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Deal Cadet
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Ash-D wrote:

They won’t provide replacement??

Pantry not returnable..  yesterday I got same issues. I ordered vegetable  on prime now around 180 INR got 225 INR cashback..  one vegetable quality not good. Raised a complaint got refund of 56 INR again.. totally I got 225 +56 = 281

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Shopping Friend
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pavancool.pj12545 wrote:

Pantry not returnable..  yesterday I got same issues. I ordered vegetable  on prime now around 180 INR got 225 INR cashback..  one vegetable quality not good. Raised a complaint got refund of 56 INR again.. totally I got 225 +56 = 281

Ohh great
But bro now I have placed replacement of 1 oil pack I received but as it was completely drained
Most of time they adjust the cashback but why you received cashback.

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Deal Cadet
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Ash-D wrote:

Ohh great
But bro now I have placed replacement of 1 oil pack I received but as it was completely drained
Most of time they adjust the cashback but why you received cashback.

Prime Now – they  not adjust cashback.. only  adjust if order cancelled..

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Shopping Friend
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pavancool.pj12545 wrote:

Prime Now – they  not adjust cashback.. only  adjust if order cancelled..

Ohh prime now is not available at my place yet.
But I received the replacement that’s good as even if I have received the refund without the adjustment that would be same thing for me.

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Tech Guru
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@Ash tell customer care you want replacement. Not refund. Make it absolutely clear. Demant and an email confirmation also when they take action.

If those items are in stock you’d get replacement. It would take some time though. Let them know replacement is only option that’s acceptable.

It happened last year. Leaking Pack of rasgulla. They refunded after 10 days when it returned to their warehouse.

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Deal Cadet
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Ash-D wrote:

Ohh prime now is not available at my place yet.
But I received the replacement that’s good as even if I have received the refund without the adjustment that would be same thing for me.

Oh. Good plus1

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Shopping Friend
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Total_Fun wrote:

@Ash tell customer care you want replacement. Not refund. Make it absolutely clear. Demant and an email confirmation also when they take action.

If those items are in stock you’d get replacement. It would take some time though. Let them know replacement is only option that’s acceptable.

It happened last year. Leaking Pack of rasgulla. They refunded after 10 days when it returned to their warehouse.

Yes brother thanks for sharing your experience
They asked for refund but i denied
So now they have placed a replacement order I can see that in my order history I might get it by tomorrow or by Saturday for sure.

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Deal Subedar
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My Case Its Completely Opposite.
The Delivery Rings The Bell, Drop The Package And Goes Off laughing Sometimes Its Okay When Someone Is Around And Pick The Order Immediately.
But Once Pantry Order Was Delivered. As Usual He Came And Rang The Bell And Dropped The Package. It Was Just 2-3 Mins After The Bell Rang, I Went To Pick The Package. It Was Damaged From On Side. 10KG Atta Packet Was There Inside And Some Part Of It Got Buffed So It Was Coming Out.

I Immediately Called Him (As He Was Regular For Delivery So I Had His Personal Number ) And He Said " Bhaiya Customer Care Ko Bolo Wo Pura Refund De Denge " And I Was Like Is He A Dimer Or What ? confused Leaving All That Aside I Contact Support Via Chat And Explained The Issue. She Was Kind Of To Provide Me Replacement For Atta Just After My Initial Damage Request (Very Few Does This grinning )

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Shopping Friend
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TechnoFrendz wrote:

My Case Its Completely Opposite.
The Delivery Rings The Bell, Drop The Package And Goes Off laughing Sometimes Its Okay When Someone Is Around And Pick The Order Immediately.
But Once Pantry Order Was Delivered. As Usual He Came And Rang The Bell And Dropped The Package. It Was Just 2-3 Mins After The Bell Rang, I Went To Pick The Package. It Was Damaged From On Side. 10KG Atta Packet Was There Inside And Some Part Of It Got Buffed So It Was Coming Out.

I Immediately Called Him (As He Was Regular For Delivery So I Had His Personal Number ) And He Said " Bhaiya Customer Care Ko Bolo Wo Pura Refund De Denge " And I Was Like Is He A Dimer Or What ? confused Leaving All That Aside I Contact Support Via Chat And Explained The Issue. She Was Kind Of To Provide Me Replacement For Atta Just After My Initial Damage Request (Very Few Does This grinning )

Actually I don’t live in flats so they can’t leave package outside my house.
Also the pantry orders are packed in plastic cases and opened during delivery and product are given without any extra cardboard packing all item are open. But it’s hard to know how the package was damaged even inside it might be weight of other products or sent like that from warehouse which I think is not true

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Deal Subedar
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Ash-D wrote:

Actually I don’t live in flats so they can’t leave package outside my house.
Also the pantry orders are packed in plastic cases and opened during delivery and product are given without any extra cardboard packing all item are open. But it’s hard to know how the package was damaged even inside it might be weight of other products or sent like that from warehouse which I think is not true

Apun Bhi Normal Ghar Men Rehta Hai Bro. smile

But Now Amazon Has Improved Packaging For Pantry Orders Specially For Oil Or Any Liquid Or Heavy Product.

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Shopping Friend
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TechnoFrendz wrote:

Apun Bhi Normal Ghar Men Rehta Hai Bro. smile

But Now Amazon Has Improved Packaging For Pantry Orders Specially For Oil Or Any Liquid Or Heavy Product.

😆😆😆 bhai flat wale bhi normal hi hain na??
Bhia amazon se pantry nahi order karta so jyada idea nahi hain uska.

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