Amazon Prime Guarantee issue!

Amazon Prime Guarantee issue!

Score: 1 Votes: 1
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Deal Lieutenant
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https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

Ordered a dress with Guaranteed next day delivery!
Did not get it by today.

Amazon agent updated false status: person not available (they didnt try delivering) and even no call. https://cdn3.desidime.com/assets/textile-editor/icon_surprised.gif

→ Contacted Amazon CC chat.
They said We are sorry but this is an exception
will arrange for delivery tomorrow surely.

Is there no money refund for Prime orders with Guaranteed delivery?
Actually I searched terms and conditions but they only say the Rs 100 paid for 1-day delivery will be refunded automatically if delivery fails.

but here, as a Prime user, I paid nothing. So no refund?
https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif
What is Guarantee then? https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

40 Comments  |  
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@19 Female Gurgaon

Don’t expect them to give compensations yet because they would have just go into this game and still are not sure as to what needs to be done. But anyway once the system is in place for such failed deliveries you might get 1 month extension of your prime (at least that is what I have experienced on amazon.com). It might not be automated and still need to contact the cc with the possibility of having to talk to a supervisor. Once you have paid for their service you would have the moral and legal claims for them not honoring the service agreement.

Also in US even if you are not available for accepting the delivery they would still leave the package at your front door or a slip asking you to collect it from their office (I guess mostly non-ats delivery personnel do it if a signature is expected). But here in India for the fear of penalty, the delivery person can just mark it as customer not available and amazon can’t be held responsible for non delivery. Not sure how amazon would handle this scenario.

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Deal Captain
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Amazon Courier Delivery Guy’s are very lazy, if they have to run home early or take leave they simply update the status as attempted or address incorrect or not present. It happened with me many times.

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Deal Major
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@19 Female Gurgaon looks lik u got beaten from ur parents for not getting product at exact delivery time https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Deal Captain
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@FeelMyL0Ve wrote:

@19 Female Gurgaon looks lik u got beaten from ur parents for not getting product at exact delivery time https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif


That’s very funny, i can’t stop laughing.

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Deal Captain
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@19 Female Gurgaon They have launched Amazon Prime under trial for first 2 months most probably to check the kind of hurdles they might face & issues that might occur. Let’s not complain at the beginning itself & lose Prime services. Just check how many people are happy with Amazon introducing Prime services in India & that too free 2 months trial. (Indians love most of the things associated with free). So let’s wait for some time before taking a call on their service quality. OK. https://i.imgur.com/5Sx2RYQ.gif

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Deal Subedar
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I got the excuse because of weather condtions my shipment was delyayed. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Deal Lieutenant
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Thanks guys.
I hushed up when CC representative told me that it is a one time exception!
Because I am enjoying the service as such.

But in Flipkart First, I got compensation to my wallet for non delivery on specified dates automatically. https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

Btw, my parents are on a holiday. So basically jungle raj in here. No beating for now. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

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@19 Female Gurgaon wrote:

Btw, my parents are on a holiday. So basically jungle raj in here. No beating for now. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


Yeah we can see that..through your night out !!! https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

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@cody wrote:

Amazon Courier Delivery Guy’s are very lazy, if they have to run home early or take leave they simply update the status as attempted or address incorrect or not present. It happened with me many times.


This is not only with amazon, its happening with all couriers. Even if you send some private parcel through couriers like bluedart, same thing happens due to the poor performance of the delivery guys. Happened with me several times.
Though amazon is the worst one. Speaking about Kolkata. Flipkart delivery guys are somewhat better performers.
Guwahati flipkart and amazon both are at par.

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Deal Subedar
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@19 Female Gurgaon wrote:

Thanks guys.
I hushed up when CC representative told me that it is a one time exception!
Because I am enjoying the service as such.

But in Flipkart First, I got compensation to my wallet for non delivery on specified dates automatically. https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

Btw, my parents are on a holiday. So basically jungle raj in here. No beating for now. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


Chalo hum bhi kahin holiday pe chalte hain https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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@no fpd wrote:

@cody wrote:

Amazon Courier Delivery Guy’s are very lazy, if they have to run home early or take leave they simply update the status as attempted or address incorrect or not present. It happened with me many times.


This is not only with amazon, its happening with all couriers. Even if you send some private parcel through couriers like bluedart, same thing happens due to the poor performance of the delivery guys. Happened with me several times.
Though amazon is the worst one. Speaking about Kolkata. Flipkart delivery guys are somewhat better performers.
Guwahati flipkart and amazon both are at par.


Yes all are same, But i hate eKart the most as if we have COD order and if the product price is Rs.2950/- or Rs.2990/- they directly take the money walk off without giving the rest chillar left. https://cdn3.desidime.com/assets/textile-editor/icon_twisted.gif They are forcefully taking tips and on top they give advice saying if anything wrong happens with product call customer care as if they are some champs of Flipkart and we are not aware about it.

Kabali
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UPCOMING https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

About Us

At Amazon, our vision is to be Earth’s most customer* centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers* more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.

We launched with Books and Movies & TV shows and have expanded our offerings to include the Kindle family of E-Readers, the Amazon Fashion Store and various products under different categories. Customers* can now buy products from popular brands across categories such as Samsung mobiles, Dell laptops, Canon cameras, Fastrack watches and many more at Amazon.in. Don’t forget to check out the Amazon Exclusives Store and also, shop for Today’s Deals on Amazon and save big every day. On Amazon, shopping is not only about buying, it’s also about gifting and through Gift a Smile you can give products online to charity through verified NGOs.

Customers* can also shop our full selection of products using the Amazon App for Android, iOS and Windows which offers customers* a convenient, fast and secure way to search, browse, compare offers, and shop online quickly and easily, at anytime from anywhere.

It is still “Day 1” and we continue to relentlessly focus on using our investments in technology and innovation to transform the lives of our customers* and all our partners. We strive to transform the way India shops and the way India sells.

PS: *=Not Applicable in India. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

@DealSeeker @Magus

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Deal Captain
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@19 Female Gurgaon wrote:

Thanks guys.
I hushed up when CC representative told me that it is a one time exception!
Because I am enjoying the service as such.

But in Flipkart First, I got compensation to my wallet for non delivery on specified dates automatically. https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

Btw, my parents are on a holiday. So basically jungle raj in here. No beating for now. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


BTW what did you ordered?

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@19 Female Gurgaon In the US, non-fulfillment of the delivery guarantee for Prime customers gets them a free month of Prime (which costs about $11 = Rs.750 monthly). In India, they are charging only Rs.499 annually so it’s not worth the hassle. My suggestion: Let them go free with just an apology in such early days of launching the Prime service.

@ranjithsai01 Yes, both FedEx and UPS (the two courier giants in the US) leave the package at the doorstep if nobody is at home. But I surely hope no courier service starts this practice in India. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Anyway, what the OP experienced was not a real failed delivery but a common trick used by the delivery staff in India to avoid being penalized for non-delivery as per the guarantees/estimates.

Osho
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@FeelMyL0Ve wrote:

@19 Female Gurgaon looks lik u got beaten from ur parents for not getting product at exact delivery time https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif



FeelMyHUM0R! ROFL!

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@DealSeeker wrote:

@ranjithsai01 Yes, both FedEx and UPS (the two courier giants in the US) leave the package at the doorstep if nobody is at home. But I surely hope no courier service starts this practice in India. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif


+1 https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

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@DealSeeker wrote:

@19 Female Gurgaon In the US, non-fulfillment of the delivery guarantee for Prime customers gets them a free month of Prime (which costs about $11 = Rs.750 monthly). In India, they are charging only Rs.499 annually so it’s not worth the hassle. My suggestion: Let them go free with just an apology in such early days of launching the Prime service.

@ranjithsai01 Yes, both FedEx and UPS (the two courier giants in the US) leave the package at the doorstep if nobody is at home. But I surely hope no courier service starts this practice in India. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Anyway, what the OP experienced was not a real failed delivery but a common trick used by the delivery staff in India to avoid being penalized for non-delivery as per the guarantees/estimates.


Rightly said even if they don’t deliver I am fine with it, but never would want them to leave it in front door https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

But once they have the prime system in place here, they would have to follow the one month extension I believe. The prime service there is entirely different and provides a host of benefits. So they can equate that here and offer the same service extension for failed deliveries, else what is the penalty for failure? After all we have paid for a “guaranteed” service they have offered and calls for penalty.

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Deal Subedar
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At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Deal Captain
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@DealSeeker wrote:

@19 Female Gurgaon In the US, non-fulfillment of the delivery guarantee for Prime customers gets them a free month of Prime (which costs about $11 = Rs.750 monthly). In India, they are charging only Rs.499 annually so it’s not worth the hassle. My suggestion: Let them go free with just an apology in such early days of launching the Prime service.

@ranjithsai01 Yes, both FedEx and UPS (the two courier giants in the US) leave the package at the doorstep if nobody is at home. But I surely hope no courier service starts this practice in India. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Anyway, what the OP experienced was not a real failed delivery but a common trick used by the delivery staff in India to avoid being penalized for non-delivery as per the guarantees/estimates.

Forget about leaving packages at doorstep bro… Let them deliver the packages in India intact without replacing the mobiles or other costly products with stone or soap.

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Deal Captain
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@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

If we have neighbors like you, by the time we reach back home… there won’t be any trace of the package. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_twisted.gif

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@gambitrite wrote:

@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

If we have neighbors like you, by the time we reach back home… there won’t be any trace of the package. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_twisted.gif


why you blaming me ? I have no intention to take your parcel unless Product worth 1000 or more https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif jk

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@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif


Ppl will purposely lock their doors, then take it and then claim that they didnt receive it or was robbed.

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@mr.lonely wrote:

@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif


Ppl will purposely lock their doors, then take it and then claim that they didnt receive it or was robbed.


why dont US people try this trick ?
in US lots of indian Live

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Deal Captain
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@blue wine wrote:


@gambitrite wrote:

@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

If we have neighbors like you, by the time we reach back home… there won’t be any trace of the package. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif https://cdn3.desidime.com/assets/textile-editor/icon_twisted.gif


why you blaming me ? I have no intention to take your parcel unless Product worth 1000 or more https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif jk

I knew it… You already had a intention of stealing my parcel https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Deal Captain
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@mr.lonely wrote:


@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif


Ppl will purposely lock their doors, then take it and then claim that they didnt receive it or was robbed.

Wow, leave it to Indians to find new ways of naughty thinkings.

Now this conversation requires @Plato and @mahidada inputs. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Deal Subedar
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In US FedEx leave the parcel outside of the house even if it is COD https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif ?

What a great place to live then https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Deal Captain
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@blue wine wrote:

In US FedEx leave the parcel outside of the house even if it is COD https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif ?

What a great place to live then https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

If it is true, Then pack up… Let’s go to USA. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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Entertainer
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@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂

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