Hot Deal

Amazon Prime Guarantee issue!

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Entertainer
19FemaleGurgaon
https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif

Ordered a dress with Guaranteed next day delivery!
Did not get it by today.

Amazon agent updated false status: person not available (they didnt try delivering) and even no call. https://cdn3.desidime.com/assets/textile-editor/icon_surprised.gif

→ Contacted Amazon CC chat.
They said We are sorry but this is an exception
will arrange for delivery tomorrow surely.

Is there no money refund for Prime orders with Guaranteed delivery?
Actually I searched terms and conditions but they only say the Rs 100 paid for 1-day delivery will be refunded automatically if delivery fails.

but here, as a Prime user, I paid nothing. So no refund?
https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif
What is Guarantee then? https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

40 Comments  |  
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Deal Lieutenant Deal Lieutenant
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Gati Do the same Always with me, that’s why I love India Post Which office is few meter away from my home so i can collect my parcel.

Deal Captain Deal Captain
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@Plato wrote:

@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂

ROFL…. https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Deal Lieutenant Deal Lieutenant
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@Plato wrote:

@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂


https://cdn0.desidime.com/smileys/rofl.gifhttps://i.imgur.com/pNMSA6j.gif
You can easily compete with Kapil https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Dimer of The Year 2020 Dimer of The Year 2020
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@blue wine wrote:

@mr.lonely wrote:

@blue wine wrote:

At least fedex should try once to see the reaction if Package leave outside of the house if no one at home

Maybe this will created faith in all indian https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif


Ppl will purposely lock their doors, then take it and then claim that they didnt receive it or was robbed.


why dont US people try this trick ?
in US lots of indian Live


coz once u get caught then there is no running n the law can’t be corrupted easily as it can be done in India https://cdn3.desidime.com/assets/textile-editor/icon_wink.gif

Dimer of The Year 2020 Dimer of The Year 2020
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@Plato wrote:

@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂


https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif do u think she is baby!!! https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Deal Lieutenant Deal Lieutenant
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@Hitesh-rawaT wrote:

@Plato wrote:

@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂


https://cdn0.desidime.com/smileys/rofl.gifhttps://i.imgur.com/pNMSA6j.gif
You can easily compete with Kapil https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Kapil dev ?

Entertainer Entertainer
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@rajrocks wrote:

@Plato wrote:

@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂


https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif do u think she is baby!!! https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

No because baby ko bass pasand hai ..
And mujhe bakri ! https://cdn3.desidime.com/assets/textile-editor/icon_twisted.gif

Deal Captain Deal Captain
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haven’t gone through the rest of the comments except first 3 lines of the OP and about those many from your comment. so please excuse if i miss out something that is already stated.

@jamjar834312 if what you say is true and nobody on premises refused or missed to open the door (maybe afternoon siesta) then you’d mostly get a one month extension of your AP membership/trial
and the fake apology mails from Reps. belonging to the floor supervisor team lead/ escal. team or the Leadership teams.

Discreetly find out the names/details of the key functionaries/ TL of despatches in the Gurugaram station.. from the other delivery guys who call you.
[one good trick is to either pose as someone looking for getting some boy employed in sorting job or that you need to get a retyrned/diverted AWB issue sorted by some admin guy there. once the delivery guys drop their guard they do give out at-least their TeamLead’s number]

then on, find out the name/s of the people and directly try to reach them on their handfone and pressurise them to investigate and resolve the anomal, by DD MM YYYY nn:NN hours failing which their names too will get appended as part of case history to the communications you fire to resolutions wala e-mail addy of AmazonIN.
try to verify if you can pin-point the person’s email too. usually firstname dot letter of lastname at amazon .com
or first name only or similar permutations and combin..
tell them you’d mark them an email and CC to Bengaluru ppl. or worse, mail Bengaluru ppl and inthe body of the mail address you [Mr So and So] for follow-up request.

@DealSeeker wrote: .. @19 Female Gurgaon In the US, non-fulfillment of the delivery guarantee for Prime customers gets them a free month of Prime (which costs about $11 = Rs.750 monthly)….
it is the same in India too, even during the free trial.

rest assured that Desidime isn’t the only place that is at the receiving end of the essay posts/talks.

I had all that clarified and out of the way over phone calls (plural) before I went on to subscribe to even the free trial.
Trust me, I respect the self-control and patience those reps. must have. (i never sensed them thinking: free sunn ne ke baad bhi saala itne sawal kar raha hai)

Jamjar: if you had the unfortunate blessings of an under-staffed ATS station in 20HousJamGaon using their third-party vistaar/Vistara or the even more gadbad MomnPop / Kirana Store (they call it IHS) agencies to deliver it, then a faint chance of such goof-ups happening.

Assuming there was no lapse, misunderstanding at your end (family member at home) and assuming you are not lying https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif then firstly initiate a call from the on-site facility by using the latest contact-id you have from any of the incoming CS-reply + abcde12345hijklm

and tell the escalations team person to who the call connects: be firm but polite
that ATS ought to find the most convinient or preferred orifice they have and Go F Themselves but not use istaar vistaar or kirana guys to ship your articles or you’d rethink remaining an AmazonIN customer

request the details of the delivery agent assigned if it was an ATS girl/guy herself/himself
they’ll try to evade saying it is not available, but it is.
request that you want to raise a formal complaint to be raise / need the feed-back to go to quality assesment teams and you need the follow up on what/how was the investigation closed.

their scripted response to this will be.. blah blah blah.. what happens in internal investigation remain in Vegas internal annoitations.

Your response: now sound pained/acrid : Are these calls recorded Ms. Malini/ Mr. Mahesh ? okay, good.
can I expect you or someone on your behalf (you might have off days or leaves) to get back to me by time on nn July 2016
whether AmazonIN could verify if m issue is a genuine case of trauma to me or whether AmazonIN thinks of me as a liar, fraudulent person.
.
.
THIS https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif is merely to gauge the seriousness of the so called esc. rep. and only to create pressure on her/him by making ’em feel that the damn issue has put their neck iunder the grinding stone.

keep dropping hints that you’d wish your privious calls to be audited too and reach the Leadership teams for the same to be tended to.

for orgasmic effect you can also bully them → expiditing these things will keep me from the hassle of reaching raghavan @ amazon.com [Rajagopalan Raghavan. Director and Country Human Resource aka Raj Raghavan] to convey my condolences that he is at the helm of unresponsive, incompetent teams who make nothing of customer harassment at the hands of group companies.

Critic Critic
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…free sunn ne ke baad bhi saala itne sawal kar raha hai…

Perhaps they thought about it after the call. https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

@Spock

Critic Critic
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@Plato wrote:

@gambitrite Thanks for tag Naughtyindian. Baby ka dress nahin aaya par sabhi ko parcel ki tension hai. 😂



ROFL! 19 year old baby! https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Critic Critic
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@Spock wrote:

please do not quote me as such things can be abused to get the free one month extension and so i will delete wipe my post soon.



Thank goodness you did that before our baby took a look. Otherwise she would have made a bakri of Amazon. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

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