Amazon Prime Sucks, Don't fall Prey

now join me in cursing AZ for still not providing COD to my location

Amazon prime really sucks now.delivery is now delaying. Not worth. It only good in metros.

I am in siuth india (south dead end) i am getting products delivered in second day, less than 48 hours with prime otherwise it took nearly 4+ day for me , PRIME is really useful for me, also i buy even small priced items too.

Offtopic:
guys, as india doesn’t have good infra on airports for cargo (even dont have for passengers) i am sure it will improve by time.

I have subscribed to Prime service. I believe it’s been almost 3 weeks since i subscribed to Prime and during the course of last 3 weeks, i must have ordered atleast 30 items which includes kitchen home items, some groceries, electronics etc. Although i stay in Bangalore but i place orders for my family in Chennai and Delhi also.Here is my short review.

1) Prime service Bangalore : I stay in BTM layout and Prime service here is absolutely amazing. Most orderes get shipped same day and gets delivered by next day or at most by third day. Ordered some pasta from Amazon yesterday around 10 am and received the product by 5 pm. The only problem with Amazon courier guys in Bangalore is, they will call you each time before delivering to get the directions in spite of the fact that i stay in a fairly popular area on the main road.Most courier guys are reluctant to bring the order to second floor. They cite that their bag is heavy and ask me to pickup the item from the main road. I have no issues in doing that but i have noticed that most Amazon delivery boys on bikes now have two guys. don;t understand why can’t one guy overlook the bag while the other delivers to product to the doorstep.

2) Chennai : Amazon courier guys in Chennai are much better lot. They are polite and efficient. They deliver your product with a smile. Out of 10 orders placed, they have just called once to get directions before delivering. Delivery timelines varies from 1- 3 days for most items. Not bad for Chennai.

3) Delhi : In one word, horrible. Amazon has hired a bunch of inefficient, rude and lazy asses in Delhi. Forget about sticking to delivery timeless, they even send your order back after updating fake details such as complete address missing, customer not available etc. I had ordered some items for mom which was supposed to delivered on 20th but they made 2 fake updates and sent the product back to Amazon. I have already sent a strongly worded email to Amazon customer care and most likely will forward it to Jeff bezos himself. Amazon supervisor offered 1 month prime extension for missing delivery guidelines. I asked him to do me a favor and keep it with himself.

@cybertechie

Yeah the one thing I hate most about amazon delivery guys is calling 3-4 times for delivery. My address is pretty straight forward and the landmark close to my house is pretty much famous in our area. They just don’t want to read the complete address and call before they even start from office, once when the reach the area (sometimes a confirmation call when they are near the house ), no one is available in the address (they go to the ground floor even though I would have clearly mentioned first floor in BOLD).

Even guys who have delivered previously call me and ask if it is the same house and that’s irritating. No other couriers have ever bothered to call me for deliveries as the address is so easy to find.

Also amazon for some weird reason splits the products in my order into multiple packages (they all would be shipped from the same ware house in Bangalore), send them to different distribution centers and my mom/dad have to accept these deliveries every 30 mins. I had got 12 deliveries in total last friday from 12 different delivery guys the entire day. It was only 2 orders and 6 products (multiple no’s though)

@ranjithsai01 wrote:

@cybertechie

Yeah the one thing I hate most about amazon delivery guys is calling 3-4 times for delivery. My address is pretty straight forward and the landmark close to my house is pretty much famous in our area. They just don’t want to read the complete address and call before they even start from office, once when the reach the area (sometimes a confirmation call when they are near the house ), no one is available in the address (they go to the ground floor even though I would have clearly mentioned first floor in BOLD).

Even guys who have delivered previously call me and ask if it is the same house and that’s irritating. No other couriers have ever bothered to call me for deliveries as the address is so easy to find.

Also amazon for some weird reason splits the products in my order into multiple packages (they all would be shipped from the same ware house in Bangalore), send them to different distribution centers and my mom/dad have to accept these deliveries every 30 mins. I had got 12 deliveries in total last friday from 12 different delivery guys the entire day. It was only 2 orders and 6 products (multiple no’s though)

Same problem here. Hate the order being split. Wont mind if i receivethe products 12 hrs late.

But the most iirritating part in receiving calls and giving directions. (i think it wud b easy for people staying in flats/apartments). Being from a tier 2 city i find the amazon staff is huge here. Every other day a new guy (may be they shud have one guy for one particulararea).
Or they shud have customers gps location. (ATLEASTthe prime customers) . Plz lets start giving this suggestion to amazon if its ok.

@invisible007249 wrote:

they do ship out on same day but .

but now it takes 3-4 days..

ATS is degrading day by day

At many locations in India, ATS gave franchise to some assh0les without proper background enquiry or because the person had contacts working at ATS. Pondicherry is one such case. In the beginning, their service here was just horrible. I used to see the delivery guys suffer under pressure because of poor manpower on top of a very low pay scale. After repeated complaints to Amazon over a period of two years, ATS opened a second warehouse (the franchise was offered to the previous owner’s brother himself… in India, filthy business acquaintances reach till the deep pit of hell itself) to which a part of the existing workforce was initially transferred but later they roped in a few more boys. They also added a few fulfillment centers as well. It is only in the last few months that I see the boys being a bit relaxed. But I must say that they were always polite and smiling despite the pressure they were under.

@cybertechie When I was talking to an Amazon agent once about the issue, he said that the plight of delivery teams in Delhi, Hyderabad and a few other centers was exactly the same as ours and that their team was working on it. Thankfully, it is a bit better now here. Looks like they have not been able to fix it in Delhi yet.

@Achilles How is it in Hyderabad?

There is no doubting the fact that Amazon’s is indeed degrading by the day. It stands true for the Customer Service executives as well as delivery. The no of days they take to deliver an order has increased. The delivery boys in NCR were never polite anyways.
Having said that – they are still far better than FK/SD.

Personal Experience
I ordered 3 days back from SD and Amazon and approx same time.
Estimated Delivery for SD – 30th Oct
Esitmated Delivery for AZ – 31st Oct
Reached out to both to get the same delivered by 26th as I would be leaving for my hometown for Diwali Holidays.
AZ delivery guy called me and it will be delivered today . SD is not even shipped
Check snapshot below for customer experience
https://i.imgur.com/UCa5...pg

For Prime
My understanding is Prime is giving you access to free delivery but does not necessarily mean faster delivery.
A non prime customer’s order will be treated in the same way as a Prime customer’s. The difference being in the amount which a non prime customer would have had to pay as shipping charges.

BTW have you guys noticed the removal of option to option to save chat from Amazon

Quality deteriorating without any doubt. We are now witnessing menial standards in terms of customer service and logistics department both. But it’s still very much bearable at least for me until Amazon sustains the standards which set them apart from the league here.

I guess there is a lot of misunderstanding about prime services. No package has the tag of a prime customer and would be delivered normally by the carrier. Your prime benefits are differentiated right at the time of placing order. There are different shipping speeds and are offered for free (discounted for same-day delivery and morning delivery) wherein you can chose it. As many have observed fast shipping options are offered only if the system knows the product can be delivered in the short time frame. If you are in a Bangalore (hypothetically) and if the product is in Haryana warehouse the system wouldn’t offer you the same day or morning delivery. It needs a lot of time to mature with warehouses in every state and consider prime only for the free shipping advantage.

With more added services the prime charges only tend to go up and that is when people who wants it only for free shipping will know the value of the current prime avatar.

@ranjithsai01 : Agreed, best thing they can do to separate prime shipments is to use different colored boxes for packing. So that courier guys know about prime and ship faster.

Once they introduce Amazon video in India for the same Prime price, then there will be lot of takers but I don’t think video will come that cheap, so they may charge additional price for prime video.

@rockstar wrote:

@ranjithsai01 : Agreed, best thing they can do to separate prime shipments is to use different colored boxes for packing. So that courier guys know about prime and ship faster.

Once they introduce Amazon video in India for the same Prime price, then there will be lot of takers but I don’t think video will come that cheap, so they may charge additional price for prime video.

That is what they don’t want to do. Prime is a smart business product and is not meant to benefit the customers alone. They want to retain customers and make them shop on amazon just because they have bought the subscription. By giving the option of free shipping they are making customers feel that they are saving a lot of money (which is true only if someone is buying lots of FMCG products with huge price differences as we have seen over the past week). As I told if possible they give fast shipping (free for Prime) else the usual shipping speeds and they don’t care if you are prime or not.

In India they would do well by having a standalone shipping prime membership and a full fledged prime membership. We don’t have good speeds to stream high quality content or have the need to pay for it (Few here may take the moral high ground about this and I have no arguments about it).

@Magus wrote:

@Achilles How is it in Hyderabad?

Pathetic, they are not even trying to deliver nor call simply marking as customer rejected (where in I was awaiting for the delivery and even called amazon after the 1st attempt when the tracking said customer not available:shock: )

This is to inform you that a package from your order with order ID 403-5xxxxxx8-8xxxx, shipped via Amazon Transportation Services, is being returned to our Fulfilment Centre.

Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete.

If you’ve already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we’re unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we’d suggest that you return to our website and place a new order.

Good to see that I got extra time to test and decide on prime subscription. My prime trial is upto 25th November and I buy a lot of grocery products.

I personally think the delay is due to the unprecedented festival orders they might have received, lets wait for this to get over to decide whether they have gone down on service and delivery, at least for the prime users, lets not jump to conclusion, as far as i m concerned, Amazon is the best among all ecom providers in india in terms of service and returns, etc. no second toughts about it. I am a prime user and might have brought around 15 products till now, all penny ones though, after subscribing to prime and all deliveries happened as usual and i did not want them early also.

lets give amazon a chance after the diwali sale, just my two cents.

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

for FMCG products, prime is must..

ordered 95 rs shampoo for 45 rs as deal (clinic plus 175 ml shampoo) and got delivered in next day..

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

They penalize who for late delivery? Their own courier ATS? Complete rubbish from Amazon to say so.
Instead they should compensate customer who is the real sufferer.

@rockstar wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

They penalize who for late delivery? Their own courier ATS? Complete rubbish from Amazon to say so.
Instead they should compensate customer who is the real sufferer.

I asked her to send a mail stating the same, and she sent an apology for misquoting and told that she has added Rs.50 as a part of amazon guidelines for prime customers. I mailed her that I am not intrstd in Rs.50 and asked her to send me the T&Cs . But no reply yet.

I asked her to send a mail stating the same, and she sent an apology for misquoting and told that she has added Rs.50 as a part of amazon guidelines for prime customers. I mailed her that I am not intrstd in Rs.50 and asked her to send me the T&Cs . But no reply yet.

50 per package? If that was the case I would have received half of my prime subscription

@ranjithsai01 wrote:

@rockstar wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

They penalize who for late delivery? Their own courier ATS? Complete rubbish from Amazon to say so.
Instead they should compensate customer who is the real sufferer.

I asked her to send a mail stating the same, and she sent an apology for misquoting and told that she has added Rs.50 as a part of amazon guidelines for prime customers. I mailed her that I am not intrstd in Rs.50 and asked her to send me the T&Cs. But no reply yet.

Until early 2015, speaking to Amazon agents used to be a delightful experience. I used to wonder how much Amazon must be paying for such smart, capable, and well articulate people.

And now, just earlier today, I felt like pulling my hair out when chatting with an Amazon support CSR. #ChangeOfTimes CC @Magus

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

i am prime too and i got my first batch of sub and save products and the courier guy didn’t have a clue about it, asked to collect it nowitself or he would return them while my subscription was Nov 1 also he check the products and gave me a look and asked me why are you buying these items online

@heisnotdifferent196 wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

I’ve been following your posts about Prime. You think all those who write negatively about Amazon services do so based on one or two bad instances? Most of us are long-time avid online shoppers to the extent of being called Amazon fanboys. It is only after repeated interactions with different levels of their support team that we conclude things. Moreover, it’s more than just Prime that we are concerned with here. So, it’s better to stop being all nice about them and start looking at facts. Hope you get it.

CC @ranjithsai01 @DealSeeker

@Magus wrote:

@heisnotdifferent196 wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

I’ve been following your posts about Prime. You think those who write negatively about Amazon services do so based on one or two bad instances? Most of us are long-time avid online shoppers to the extent of being called Amazon fanboys. It is only after repeated interactions at different levels of their support team that we conclude things. Moreover, it’s more than Prime that are concerned with here. So, it’s better to just stop being all nice about them and start looking at facts. Hope you get it.

CC @ranjithsai01 @DealSeeker

@Magus wrote:

@heisnotdifferent196 wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

I’ve been following your posts about Prime. You think all those who write negatively about Amazon services do so based on one or two bad instances? Most of us are long-time avid online shoppers to the extent of being called Amazon fanboys. It is only after repeated interactions with different levels of their support team that we conclude things. Moreover, it’s more than just Prime that we are concerned with here. So, it’s better to stop being all nice about them and start looking at facts. Hope you get it.

CC @ranjithsai01 @DealSeeker

@arshey111 wrote:

@Magus wrote:

@heisnotdifferent196 wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

I’ve been following your posts about Prime. You think all those who write negatively about Amazon services do so based on one or two bad instances? Most of us are long-time avid online shoppers to the extent of being called Amazon fanboys. It is only after repeated interactions with different levels of their support team that we conclude things. Moreover, it’s more than just Prime that we are concerned with here. So, it’s better to stop being all nice about them and start looking at facts. Hope you get it.

CC @ranjithsai01 @DealSeeker

Dear Amazon agent
I also faced bad experience with Amazon prime

Are you calling me an Amazon agent?

@Magus wrote:

@arshey111 wrote:

@Magus wrote:

@heisnotdifferent196 wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

I’ve been following your posts about Prime. You think all those who write negatively about Amazon services do so based on one or two bad instances? Most of us are long-time avid online shoppers to the extent of being called Amazon fanboys. It is only after repeated interactions with different levels of their support team that we conclude things. Moreover, it’s more than just Prime that we are concerned with here. So, it’s better to stop being all nice about them and start looking at facts. Hope you get it.

CC @ranjithsai01 @DealSeeker

Dear Amazon agent
I also faced bad experience with Amazon prime

Are you calling me an Amazon agent?

Never call yourself a fanboy even if you are one..

@ranjithsai01 wrote:

@Magus wrote:

@arshey111 wrote:

@Magus wrote:

@heisnotdifferent196 wrote:

@ranjithsai01 wrote:

An update for all prime haters. It was funny when I asked a supervisor about the penalties for missing delivery timeline. Instead of telling me what I asked she came up with a new explanation (it’s not true actually though fast prime shipments are always fulfilled by ATS)

Amazon:Yes and I would like to inform you that the Amazon Prime is for Amazon fulfilled orders + Ats courier that is amazon courier services .
And this package is assigned to IPS that is India post and we cannot promise a prime delivery with India post courier assigned to your package .
We apologize for the inconvenience .

Prime need not be always through ATS… i have recieved through India post and bluedart as well…..

I’ve been following your posts about Prime. You think all those who write negatively about Amazon services do so based on one or two bad instances? Most of us are long-time avid online shoppers to the extent of being called Amazon fanboys. It is only after repeated interactions with different levels of their support team that we conclude things. Moreover, it’s more than just Prime that we are concerned with here. So, it’s better to stop being all nice about them and start looking at facts. Hope you get it.

CC @ranjithsai01 @DealSeeker

Dear Amazon agent
I also faced bad experience with Amazon prime

Are you calling me an Amazon agent?

Never call yourself a fanboy even if you are one..

hehe… I never do that. It is @FeelMyL0Ve who always tags me with that name.
Hope arshey is not calling me a dumbo by doing that.

CC @DealSeeker