Amazon returns - ticket

Amazon returns - ticket

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Deal Cadet
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Just wanted to know why does amazon customer support raise a ticket on asking for return of some items. I have many times avoided writing to amazon in past if sometimes I receive some items with minor issues, but when I order on amazon fresh and after delivery realised that some of items have issues regarding expiry of some items which has just one day left to expire and replace them they said they have escalated the issue and have issued me a ticket number.

I have earlier too raised issues with amazon but my returns have been very less and they have been good to issue refund, today I was surprised when I wrote to them they sent me some ticket number and not resolved the issue at onset.

Please advise what does giving ticket number mean and to whom they escalating the issue with as amazon itself is the seller and not any third party vendor.

9 Comments  |  
5 Dimers
75pe
Deal Subedar
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now returns are handled by another team earlier customer support executive had the authority to issue a refund .

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Simbha3 wrote:

now returns are handled by another team earlier customer support executive had the authority to issue a refund .

Since when this has started bro? Do they issue tickets now to everyone? Is raising ticket a worrying thing? As I am worried I do not loose my account with amazon.

Thanks for reply.

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Deal Cadet
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Simbha3 wrote:

now returns are handled by another team earlier customer support executive had the authority to issue a refund .

From when this happened sweat_smile

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ideepika wrote:

Since when this has started bro? Do they issue tickets now to everyone? Is raising ticket a worrying thing? As I am worried I do not loose my account with amazon.

Thanks for reply.

If there is genuine problem , don’t worry. They’ll ask you for damaged product images to verify it’s damaged or not. Later they’ll issue refund.

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venu wrote:

If there is genuine problem , don’t worry. They’ll ask you for damaged product images to verify it’s damaged or not. Later they’ll issue refund.

I have already shared images with them in my email to them to which they responded with ticket number. Earlier they use to resolve it in their first reply this is first time I am given a ticket.

Thanks for your reply.

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Simbha3 wrote:

now returns are handled by another team earlier customer support executive had the authority to issue a refund .

is that so😱¿

even those in main/direct call centre and in escalations can not?
not doubting you, but just intend to keep myself better aware, thus asking: basis (source) of this hypothesis?

maybe it is so for third party local vendors like Hypercity, BigBazaar and/or perishables.

haven’t used them for that this year, so not sure.

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ideepika wrote:

..they said they have escalated the issue and have issued me a ticket number..
.

did they use the exact term “trouble ticket” (or TT)
or just some ticket?
and
they shared TT number (with you) in writing😳?
Their policies usually disallow sharing internal stuff.
Maybe they Amazon Now or Pantry is a dedicated (altogether separate) team
..so.. things are tackled differently.

where (if on call) was the agent?
(like sometimes, like peak season, even work from home is allowed and those people simply transfer the issue/contact 90% of the time when they can’t resolve it)
so was it someone like that, or third party call centre in some place (like Mysuru, Bhubaneshwar, Kolkata, Haryana, Mohali, Amdavaad)

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aruhere wrote:

did they use the exact term “trouble ticket” (or TT)
or just some ticket?
and
they shared TT number (with you) in writing😳?
Their policies usually disallow sharing internal stuff.
Maybe they Amazon Now or Pantry is a dedicated (altogether separate) team
..so.. things are tackled differently.

where (if on call) was the agent?
(like sometimes, like peak season, even work from home is allowed and those people simply transfer the issue/contact 90% of the time when they can’t resolve it)
so was it someone like that, or third party call centre in some place (like Mysuru, Bhubaneshwar, Kolkata, Haryana, Mohali, Amdavaad)

no we just communicated over email and I replied to them and they said they have escalated the issue to higher team and gave me a ticket number. sad

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ideepika wrote:

no we just communicated over email and I replied to them and they said they have escalated the issue to higher team and gave me a ticket number. sad

Yes, that’s what.
was it an alphabet followed by few digits?
(like: Z123456)

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