Aramex is untouched by modern communication met...

Aramex is untouched by modern communication methods.

Score: 3 Votes: 3
Score: 3 Votes: 3
Score: 3 Votes: 3
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Deal Colonel
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Hello madam,

I appreciate the concerns shown by you.

However, I would like to know the following :-

1. When the shipment was collected by the customers on 28-9 and no information given to the customer till 3-10 regarding excess weight or short collection. Whether your company know about system generated SMS and email system exists in the world or what planet you are ?

2. When the ABW no x handed over to the customer on 28-9 , what is procedure to update the same in the system same day ? Moreover, it should be linked with AWB No y. Whether your company decided to make silly mistakes , as something unique and being silly is your USP ?

3. UNLESS being silly despite taking full money, is your company’s vision. Your company has to stipulate some compliance and quality guidelines. Please let me know the country which you follow. As of now I have complained to UK, USA, UAE, Jordan, Singapore, Hong Kong, Tokyo, Belgium and Indonesia offices. I Dont want to raise the complaint in remaining 100s countries.

4. Who was responsible for the delay and what action company has taken against him/her ? I propose to file a consumer court court case with damages of INR 50000. I presume the same to be deducted from the salary of the concerned staff, if he/she is still NOT fired from the job by your esteemed, dignified and horrified company.

31 Comments  |  
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@Alpha.Barood wrote:

Hello madam,

I appreciate the concerns shown by you.

However, I would like to know the following :-

1. When the shipment was collected by the customers on 28-9 and no information given to the customer till 3-10 regarding excess weight or short collection. Whether your company know about system generated SMS and email system exists in the world or what planet you are ?

2. When the ABW no x handed over to the customer on 28-9 , what is procedure to update the same in the system same day ? Moreover, it should be linked with AWB No y. Whether your company decided to make silly mistakes , as something unique and being silly is your USP ?

3. UNLESS being silly despite taking full money, is your company’s vision. Your company has to stipulate some compliance and quality guidelines. Please let me know the country which you follow. As of now I have complained to UK, USA, UAE, Jordan, Singapore, Hong Kong, Tokyo, Belgium and Indonesia offices. I Dont want to raise the complaint in remaining 100s countries.

4. Who was responsible for the delay and what action company has taken against him/her ? I propose to file a consumer court court case with damages of INR 50000. I presume the same to be deducted from the salary of the concerned staff, if he/she is still NOT fired from the job by your esteemed, dignified and horrified company.


Context?

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Deal Colonel
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I quote the incident by originating email DT. 6-10
> >> > >
The shipment is handed over to your staff on 28th sep., from Mumbai to Indonesia
> >> > >
The reason for the complaint-
It is yet not scanned in the system, hence it must be still in Mumbai.

So, when the shipper will receive the product ?
The consignee needs the product today.


Which is replied as follows on 6-10

Automatic reply: Booked on 28-9-16, Shipment no xyz

Dear Valued Customer,

Left for the day.

Thanks & Regards,
Dhaval Rao
Teamleader (Centralized Team).
Aramex India Pvt. Ltd.
Tel: +91 22 39419900 Extn No- 1745 (Asterisk – 1963), Mobile: +918879822362, Fax: +91 22 28248760

www.aram...om<http://www.aramex.com/ec/link.asp?c=486&r=11053...>
http://twitter.com/...ex
www.shopandsh...om<http://www.shopandshi...m/>
https://twitter.com/shopnshipindiahttps://www.f...


I wonder either he blocked me after one response or Automatic reply is manually typed, as another 70 mails are remains to be unanswered even after one day.

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Deal Colonel
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Aramex Home Total Transportation and Logistics Solutions
Express
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Logistics
Ecommerce
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Schedule Pickup
Prepare Shipment
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External Links

InfoFort
aramex.org
Shop and Ship
Tracking Results

Shipment Current Status Product Destination Country
[ 1]

3379447934 Invalid number / data not currently available

To go back to tracking page.

https://www.aramex.com/express/track-results-mu...

Open uri20161119 27009 2xv7rv
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http://mx.linkedin.com/in/stacey-dime-845202109 rocks

http://archive.is/upF8t

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http://mx.linkedin.com/in/stacey-dime-845202109 rocks

http://archive.is/upF8t

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Deal Colonel
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Maharashtra
10310 DKI JAKARTA Jakarta Indonesia
Shipment Details
Origin India / Mumbai Destination: Indonesia / Jakarta Service: Shipment Type: Priority Parcel Express Pieces: 1 Description: READYMADE GARMENTS Weight: 2.20 KG
Shipment Attachments

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Deal Colonel
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Madam,

The above parcel is lying at Singapore from yesterday till today, whereas your General Manager South Asia has confirmed to me, that it will reach Jakarta on Thursday night.

Location

Date

Activity

Singapore, Singapore

10/7/2016 5:46:00 PM

Departed Operations facility – In Transit

Singapore, Singapore

10/6/2016 5:34:00 PM

Departed Operations facility – In Transit

Singapore Express Hub, Singapore

10/6/2016 1:43:00 PM

Received at Operations Facility

Mumbai, India

10/5/2016 8:54:00 PM

Departed Operations facility – In Transit

Bombay


[email protected]..om

[email protected]..om

[email protected]..om

+3 other customer executives

+ regional general manager

+ Global CEO

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Deal Colonel
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@Spock wrote:

how ironic !
your first (and only) responder/s till now are @bestie forever !


mitra hi mitra ke ache-burey waqt mei saath deta hai !



CC: @DealSeeker


SHOW OFF

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Deal Colonel
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@Spock wrote:

how ironic !
your first (and only) responder/s till now are @bestie forever !


mitra hi mitra ke ache-burey waqt mei saath deta hai !



CC: @DealSeeker


@Kill Bill Pandey or some1 else registered me share tips from Indore brokers and I am getting calls from 4/-5 different No’s.

Img 20160213 075144
Deal Subedar
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Gati speed post lol.

Img 20160213 075144
Deal Subedar
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Are u rokc solid ?

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Deal Colonel
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@DealLooter0015 wrote:

Are u rokc solid ?


Barood is solid but shattered one is most dangerous for enemies like SPOKE.

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hello everyone 🙋

Giphy 5
Entertainer
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What is Aramex?
Half brother of Durex? https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif

Open uri20161119 27009 2xv7rv
Deal Captain
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http://mx.linkedin.com/in/stacey-dime-845202109 rocks

http://archive.is/upF8t

Open uri20161119 27009 2xv7rv
Deal Captain
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http://mx.linkedin.com/in/stacey-dime-845202109 rocks

http://archive.is/upF8t

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It beats me why you would choose a crap courier service like Aramex for an international package. I can only empathize with your heartache, but I do not have any escalation-level contacts at that courier service.

Images
Deal Subedar
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FedEx is actually good in international shipments. DHL is said to best. And I thought Aramex is a good company.

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@DealSeeker wrote:

It beats me why you would choose a crap courier service like Aramex for an international package. I can only empathize with your heartache, but I do not have any escalation-level contacts at that courier service.


Its always comparative and cost dependent
(To be borne by the consignee ultimately)
Secondly, DHL is charging 2500 per kg , which is double of Aramex cost.

Moreover, the purpose of posting here is creating awareness only. Also forwarded the link of this thread to the BLIND MAN in aramex.
(MDH type ).

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@Conman wrote:

FedEx is actually good in international shipments. DHL is said to best. And I thought Aramex is a good company.


FedEx is the best worldwide. And I say that having used DHL as well as UPS.

My experience with Aramex has only been with domestic shipments from eCommerce companies. And I rate them next to Gati for their quality of service. For domestic shipments, I have found DTDC and BlueDart to be more reliable than others.

Stupendous man
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@DealSeeker wrote:

It beats me why you would choose a crap courier service like Aramex for an international package. I can only empathize with your heartache, but I do not have any escalation-level contacts at that courier service.



@Conman wrote:

FedEx is actually good in international shipments. DHL is said to best. And I thought Aramex is a good company.

+1

India
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@DealSeeker wrote:

@Conman wrote:

FedEx is actually good in international shipments. DHL is said to best. And I thought Aramex is a good company.


FedEx is the best worldwide. And I say that having used DHL as well as UPS.


True that. I saw a video of Taylor Swift. In which she was packing gifts for her fans and used FedEx services to send them. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif



For domestic shipments, I have found DTDC and BlueDart to be more reliable than others.

+1. DTDC is best and has low price compare to bluedart or Maruti Courier

Giphy 5
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I love Ekart logistics. They have hot looking delivery guys. https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif

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@19 Female Gurgaon wrote:

I love Ekart logistics. They have hot looking delivery guys. https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif


Bhaag jana kisi Ekart wale ke saath https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

@DealSeeker wrote:

@Conman wrote:

FedEx is actually good in international shipments. DHL is said to best. And I thought Aramex is a good company.


FedEx is the best worldwide. And I say that having used DHL as well as UPS.

My experience with Aramex has only been with domestic shipments from eCommerce companies. And I rate them next to Gati for their quality of service. For domestic shipments, I have found DTDC and BlueDart to be more reliable than others.


DHL handles customs better than fedex they say? How is UPS in handling customs.

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Deal Colonel
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Dear Aramex customer,

Thank you for contacting us.

We take this opportunity to thank you for choosing Aramex as your transportation solutions partner and for bringing this incident to our attention. It will be immediately addressed and an investigation will be launched accordingly.

We will update you with the outcome as soon as possible.

Best Regards,
Abeer Alhasan
GSO Customer Service Team
Aramex International – Global Support Office, Amman
-———-
@Magus @A2Zdeals

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Deal Colonel
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> Dear Sir,
>
>
>
> Please note shipment has been delivered today received by Akhan.
>
>
>
> We have given a verbal warning to concern staff who look after pick up and connection process in Goregaon branch and will ensure such instances are taken care going forward.
>
>
>
> Please feel free to contact in case of any further assistance required from our end.
>
>
>
>
>
> Thanks & Regards,
>
>
>
>
> Customer Service Manager – West & Centralized Team
>
> Aramex India Pvt. Ltd., India Regional Office
>

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Deal Colonel
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Dear Sir,

We understand the verbal warning will not be sufficient for the damages done however we have received assurance from concern staff that such mistakes will be taken in future hence we are giving him the chance. In future if we find any such mistake strict disciplinary action will be taken on the same.

Please feel free to contact in case of any further assistance required.

Thanks & Regards,

Customer Service Manager – West & Centralized Team

Aramex India Pvt. Ltd., India Regional Office

Pp
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I assume You never used the service of FirstFlight

Atleast in this case, some automated mails and delayed replies are coming but in the case of FF, You send thousands or lakhs of main, they dont give a damm

Osho black
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@Thesamr wrote:

I assume You never used the service of FirstFlight

Atleast in this case, some automated mails and delayed replies are coming but in the case of FF, You send thousands or lakhs of main, they dont give a damm


satya vachan…….Adbhut…. https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Missing