I appreciate the concerns shown by you.
However, I would like to know the following :-
1. When the shipment was collected by the customers on 28-9 and no information given to the customer till 3-10 regarding excess weight or short collection. Whether your company know about system generated SMS and email system exists in the world or what planet you are ?
2. When the ABW no x handed over to the customer on 28-9 , what is procedure to update the same in the system same day ? Moreover, it should be linked with AWB No y. Whether your company decided to make silly mistakes , as something unique and being silly is your USP ?
3. UNLESS being silly despite taking full money, is your company’s vision. Your company has to stipulate some compliance and quality guidelines. Please let me know the country which you follow. As of now I have complained to UK, USA, UAE, Jordan, Singapore, Hong Kong, Tokyo, Belgium and Indonesia offices. I Dont want to raise the complaint in remaining 100s countries.
4. Who was responsible for the delay and what action company has taken against him/her ? I propose to file a consumer court court case with damages of INR 50000. I presume the same to be deducted from the salary of the concerned staff, if he/she is still NOT fired from the job by your esteemed, dignified and horrified company.