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Beware of Amazon order cancellation policy around cashback

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Deal Cadet
pkgin2002

Here is a scenario from recent Amazon sale.

1. Buy stuff worth 5000. As per offer you get 1000 amazon pay balance
2. You cancel the order for some reason

Here is what you would expect in an ideal scenario
1. Order is cancelled
2. Cashback is cancelled (taken back)
3. Money spent 5000 rupees refunded to source (credit card etc.)

As simple as that.

Here is what Amazon would do

1. Deduct amazon pay cashback of 1000 rupees from transaction amount of 5000
2. In this case 5000-1000=4000. Refund 4000 to your source (Credit Card etc.)
3. After cancellation your real cash of 1000 rupees gets converted to amazon pay balance
4. You are left with 4000 in source credit card and 1000 in amazon pay.

I don’t find it fair. Requested amazon customer care to revert and refund 5000 in full to credit card but they declined.

14 Comments  |  
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Deal Legend Deal Legend
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This is the standard for all sites that provide cb. Any cb will be adjusted while refunding

Deal Cadet Deal Cadet
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agreed. This is standard.

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Critic Critic
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Take it to their Twitter account. This is really unfair

Deal Cadet Deal Cadet
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It’s not new ,it is been this way since amazon pay launch.

Pro Community Angel Pro Community Angel
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I think would be cumbersome for sites to refund back, usually banks charge some fee on that as well, so even the sites are legibly gaining something out of their loss

Pro Entertainer Pro Entertainer
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I think OP wants to be compensated in some way… sad toungueout

Deal Cadet Deal Cadet
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@ OP, this is their standard procedure. However, if you escalate to their highest team over email, they might just give in and refund. There is no harm in trying…

At times, they may offer you some compensation against it. However, looking for compensation for every little thing is not right.

Deal Subedar Deal Subedar
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its a win win situation for amazon and they hedge their bets with this policy.

Deal Cadet Deal Cadet
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Their cashback is restricted to theirs and their partners only. Also it comes with an expiry date of one year.
Is it fair get your real cash converted to such restricted and expiring cashback?

Generous Generous
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To avoid this there are two options for them.

1. Keep cashback locked till return policy or give cashback after return policy – This also many users dont like, they want instant

2. Take back the cashback in case of refund
Then again if you would have used partial/full cashback amount in the meantime, leads to complications and is difficult to manage.

So this is the only choice

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Deal Newbie Deal Newbie
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And then who will pay my CC bill, because the refund is less I will have to pay the bill. CB should be only after the product is shipped.

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