Bigbasket refunded in wallet i/o payzapp

Bigbasket refunded in wallet i/o payzapp

66°
Tenor
Deal Lieutenant
25
5634
93

Hello all.

I ordered thru bigbasket then i realised that i forgt to apply code on payzapp for 15% cb.. Then i canceled the order.. Now they refunded in bb wallet..

Please assist how to raise issue on this..

On app nothing is there.. Please guide

Thanks

20 Comments  |  
8 Dimers
Missing
Deal Cadet
67
527
2

Call their CS and ask for refund in source, they process the refund back

Tenor
Deal Lieutenant
25
5634
93
kushagraamit wrote:

Call their CS and ask for refund in source, they process the refund back

Any number u knw??

Untitled 1
Critic
61
4423
129

You can also tweet to them. They will ask more details in DM and will call you if necessary.
I got my refund in payment source that way.

Tenor
Deal Lieutenant
25
5634
93
Roushh wrote:

You can also tweet to them. They will ask more details in DM and will call you if necessary.
I got my refund in payment source that way.

Thnx.. Can u provide me twitter id. Thanx again

Missing
Deal Subedar
349
1274
24

Just chat with them thru app itself. Thats it

Images
Deal Cadet
220
775
11

bb is really into such fraudulent activities. Why not by default process the payment back into original payment method.

Missing
Deal Cadet
72
292
4

OP,
There is an option to enter the code after the payment. You can check that. I tried once few months ago, it was successful.

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Deal Subedar
79
2007
18
adrishya wrote:

bb is really into such fraudulent activities. Why not by default process the payment back into original payment method.

Refund takes 7-14 days to credit. They don’t want to loose customer. Also don’t want the customer to call them again and again for asking refund.
So they credit the refund into wallet.
If you want the refund to your original source of payment, just chat with them via Bigbasket app and they will initiate the refund to the original source of payment.

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Deal Cadet
101
144
2

Red bus to refund bhi nahi kar raha.. 105 rs.. they are saying i was drunk to request them to add in wallet instead source i.e bank.. # bewafaRangoli.. xd

Images
Deal Cadet
220
775
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SleeperRAW wrote:

Refund takes 7-14 days to credit. They don’t want to loose customer. Also don’t want the customer to call them again and again for asking refund.
So they credit the refund into wallet.
If you want the refund to your original source of payment, just chat with them via Bigbasket app and they will initiate the refund to the original source of payment.

By that logic every company will start refunding to their own wallet. Imagine amazon refunding your TV/mobile purchase to wallet by default.

Cropped6463740159546795152
Deal Subedar
79
2007
18
Sidhi.Baat.No.Bakwas wrote:

Red bus to refund bhi nahi kar raha.. 105 rs.. they are saying i was drunk to request them to add in wallet instead source i.e bank.. # bewafaRangoli.. xd

Ask them to refund to the original payment mode.
Contact via WhatsApp- +91 80 3941 2345
If the don’t refund, raise a complaint (chargeback) with your bank.

Cropped898413449297503690
Deal Cadet
101
144
2
Expand
SleeperRAW wrote:

Ask them to refund to the original payment mode.
Contact via WhatsApp- +91 80 3941 2345
If the don’t refund, raise a complaint (chargeback) with your bank.

How to charge back with bank? Is it online process?

Cropped6463740159546795152
Deal Subedar
79
2007
18
Expand
Sidhi.Baat.No.Bakwas wrote:

How to charge back with bank? Is it online process?

Yes. Raise a complaint with your bank by quoting UPI transaction I’d.
It may take upto 2 months to get refund.

Cropped898413449297503690
Deal Cadet
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SleeperRAW wrote:

Yes. Raise a complaint with your bank by quoting UPI transaction I’d.
It may take upto 2 months to get refund.

It was with hdfc debit card

Missing