Bought BIS Hallmarked Gold Coins from Amazon. T...

Bought BIS Hallmarked Gold Coins from Amazon. They are underweight.

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Score: 5 Votes: 5
Score: 5 Votes: 5
Score: 5 Votes: 5
Score: 5 Votes: 5
11111
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Bought BIS Hallmarked Gold Coins from Amazon. One is underweight.
Pls suggest how to proceed.

I ordered 4 units (1gm each) of this: http://www.amazon.in/gp/product/B017...7S
Reason of ordering this particular brand: None except these was offering buyback. And so I ordered this one. And these were BIS hallmarked, so i’d have no issues… thats what I thought.

Today I have received these and the seller has sent an invoice along with it… the invoice mentions these as ‘lockets’ instead of coins and mentions the weight of all 4 coins as follows:

https://cdn0.desidime.com/attachments/photos/341354/medium/304184420160122005253.jpg?1480998115
screen capture windows 7

One of the coins is underweight by 2.3% !!
Can anything be done in this regard? How much of +/- is permissible in case of such items?

@Magus @mahidada @DealSeeker @VaibhavJain @tusharsethi90935 @[email protected]_0_0_D

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15 Comments  |  
10 Dimers
Jerks 1
Deal Subedar
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many coin sellers mention the tolerance as + or – 2%.
and how did you exactly weigh this? using a pocket scale?
better go to a jeweller and get it weighed in that glass covered scale where there is no air pressure.
if the tolerance is mentioned in listing, fine… otherwise, you can always request for compensation.

and whats the deal here? you got some price discount or CB or anything else?

11111
Super Moderator
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I didn’t weigh them myself. These weights are mentioned in the invoice which seller sent me. And i bought these as there was 10% cashback on SBI cards.

Jerks 1
Deal Subedar
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oh ok… so u r referring to the .977 coin here….
better get it weighed locally and then proceed.
i checked listing and nothing mentioned about tolerance.
Even the cumulative weight does not match to the ordered weight (4g)………so either they refund or compensate.

Download
Shopping Friend
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Contact Amazon from the registered account. So that they would be able to contact the seller regarding the invoice.

The Minimum total weight should be 1 gram for sure. (0.998 is permissible though)

And moreover you have the option of returning the product for full refund

or you can Contact the seller directly through this link https://www.amazon.in/ap/signin?openid.pape.max...

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Budding Star
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First try to contact seller about this and try to replace the product or partial refund and if he Don’t listen then go ahead and file A-Z claim. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

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this is may be lack of nutrition. achey sey khana khilao weight sahi ho jayega.

11111
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@tpanigrahi63 wrote:

this is may be lack of nutrition. achey sey khana khilao weight sahi ho jayega.


haan protein powder ke dabbe order karta hu aaj hee https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif

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@cm4444 wrote:

@tpanigrahi63 wrote:

this is may be lack of nutrition. achey sey khana khilao weight sahi ho jayega.


haan protein powder ke dabbe order karta hu aaj hee https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif


bus dhyan rakhna overweight ho na jaye..

Osho
Critic
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@VaibhavJain wrote:

First try to contact seller about this and try to replace the product or partial refund and if he they don’t listen then go ahead and file A-Z claim. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


+1

Have never bought gold online/offline. So, no idea about the particulars of weight and mark. @dharmanath481 is the right man to get an advice from in this case. https://cdn2.desidime.com/assets/textile-editor/icon_wink.gif

Does @marketdimer login these days? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

Missing
Deal Cadet
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@Magus wrote:

@VaibhavJain wrote:

First try to contact seller about this and try to replace the product or partial refund and if he they don’t listen then go ahead and file A-Z claim. https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif


+1

Have never bought gold online/offline. So, no idea about the particulars of weight and mark. @dharmanath481 is the right man to get an advice from in this case. https://cdn2.desidime.com/assets/textile-editor/icon_wink.gif

Does @marketdimer login these days? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

I brought many coins online in various offer like 1gm 1700 from EBay all that coin purchased by bullion. RSBL majorly. It’s came with laminated packet and hallmark certification with valid tax bill. Weight and everything is OK no issue at all. If you are buying coins sell by jeweller with customized design (god image or shop name) then its Risky. Don’t go for that.
For your case I will suggest to contact Amazon and inform to refund money. Drop them email also so they cann’t reject by saying you have not contacted us.

Osho
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@cm4444 Any updates? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif

11111
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@Magus wrote:

@cm4444 Any updates? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


Dear Customer,

Due to fluctuation in Air pressure all types of jewelleries differ by 20-30 mg and as these coins are machine made there is a slight difference and to maintain clarity with our customers we have mentioned the exact weight we get unlike other brands who do not share these differences and keep the customers in dark.

Hoping for your cooperation.

https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif
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Deal Cadet
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@cm4444 wrote:

@Magus wrote:

@cm4444 Any updates? https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif


Dear Customer,

Due to fluctuation in Air pressure all types of jewelleries differ by 20-30 mg and as these coins are machine made there is a slight difference and to maintain clarity with our customers we have mentioned the exact weight we get unlike other brands who do not share these differences and keep the customers in dark.

Hoping for your cooperation.

https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif
Next steps?
Bs
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My father once said " mehanga roye ek baar ; sasta roye baar baar " https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Anyways all brands mention a tolerance of +/- [ it is the latter one most of the times] of 5% usually [ rsbl / om / pn gandgil etc etc ]

Do you know what a dharam kaataa is ? Get it weighed there as well.
You should have brought only from trusted sellers on ebay only

Missing
Deal Subedar
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you can always raise a dispute with amazon and ask for refund.
personally I am not willing to buy physical gold online. I would not buy physical gold for investment also. there are major hassles at the time of resale and also risks of keeping them safe. I only buy gold ETF through demat account.

Missing