Can DTH company stop prepaid long duration pack (LDP) of TV channels?
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I was under the impression that TRAI has mandated that DTH companies cannot stop long duration packs (LDP) that a customer has paid for in advance. For example, annual or semi-annual packs. I even checked the TRAI website and found same information in their official documents.
My DTH company recently sent me an SMS and stopped my ongoing LDP. I complained to them, but they have written back that the auto-discontinuation of LDP, is as per TRAI policy and guidelines.
What has been others’ experience in this? Is anyone’s LDP still going on, or have they successfully complained against auto-drop of LDP? And soes anyone have an idea what is TRAI’s position on this? Because, the DTH company has in writing told me that what they have done is as per TRAI policy.
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As per TRAI they have to ask customers wish if they want to continue with existing plan till it expires for LDP. But TATA Sky automatically migrated me as well…
First they repeatedly told me that its TRAI order. But when I also emphasized repeatedly that TRAI has also ordered that LDP customers should be asked before migration they escalated the issue to their complaint desk.
I am not so hot about the outcome since I know how TATA Sky customer care works.
hathway mumbai is again updating their plans from april 2019
I am attaching the Direction letter of TRAI to To, Shri Harit Nagpal Managing Director and ’CEO .MIs Tata Sky Ltd, Tata Communications. Complex Mandi Road, PO Chattarpur NewDelhi-ll0074 on 1st may 2019
here in point no 7 it is clearly mentioned that
And whereas regulation 17 of the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017 reads as under: – "17. Price protection to subscribers.- In case, the broadcasting services related to television have been availed by a subscriber with a lock-in period or the charges for SUbscription of broadcasting services related to television are paid in advance for a specific period by a subscriber in pursuance of any scheme offered by the distributor of television channels, the distributor shall continue to provide such services for such period to the subscriber without any increase in the price of subscription and without altering the other terms of subscription to the disadvantage of the subscriber. »
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Technically u can’t get ur old LDP back.
It’s TRAI’S new regulation, all optrs have to follow them..
The max u can get is your total balance in your tata sky account that’s it..