change in Red bus refund procedure

How can I get a refund in case I cancel my ticket?
The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.

The cash coupon is a code that can be used against any future bookings with us (within 6 months of cancellation date).

What is a cash coupon?
The cash coupon is a 12 digit alpha-numeric code that can be used as money while purchasing a ticket through redbus.
Can I use more than one cash coupon during a single transaction?
Yes. You can use more than one cash coupon during a single transaction on redBus. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using ‘calculate’. The balance after the transaction will be associated with the new cash coupon.
I don’t want the cash coupon – I want my money back. What do I do?
The cash coupon policy was introduced for convenience to the user so that they don’t have to go through the payment procedure all over again. However, if you wish to encash the cash coupon, you can do so by sending us a mail . We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.