how much do you think they spending per customer ?
cost of customer Acquisition How many customers they get
will they survive ?
Still they are new. It depends on the quality of their products. If they are bad in the long run they easily lose acquired customers. I personally trust lenskart, eventhough they may be pricier.
Coolwinks doesn’t refund the cost of power lens. So if you are getting frame for free and paid for lenses. And the frame is not of right size, they accept returns and refund you only the cost of frame, which is free, so you get ‘0’ refund for 2000 rs paid. Once this happens with a customer, he never looks at Coolwinks again. They have a long way to improve on everything.